Polo Ralph Lauren Covent Garden

Reviews

• MT

  Manfredi Tutrone

  Jun 9, 2026
  5.0
  Leila at Ralph Lauren Covent Garden deserves a proper shout out. I came in today on a bit of a mission trying to figure out the right shirt size across different fits, and she was genuinely brilliant throughout. Patient, knowledgeable, and never made me feel like I was being a pain, even as we worked through the options together. She kept suggesting alternatives until we landed on something that actually worked, which I really appreciated. That kind of attentive, unhurried service is rare, and she made the whole experience enjoyable. Ralph Lauren Covent Garden is lucky to have her.
• YB

  Yuliia Bohach

  May 23, 2026
  5.0
  Gia was amazing! Thank you !
• YL

  Yoonmi Kim Lehmann

  May 15, 2026
  5.0
  Incredible customer service!
• JS

  Jie Shen

  Mar 13, 2026
  1.0
  I shopped at this places twice and both times the experience was awful. Exhibit A: I bought a pairs of trousers, asked for alteration and delivery. After waiting for few days, I got a call from the shop, telling me the pair of trousers was not available any more so they didn’t post anything. I said, fine, let me just get a refund. You know what they told me? They said no, apparently I couldn’t get a refund unless I return the goods. While they didn’t even post anything to me in the first place, how funny! In the end I had to talk to their manager to get the refund. Exhibit B: I bought some clothes there and again asked for alteration and delivery. They used UPS for delivery, and the parcel never arrived. On the tracking page, the parcel we labelled as delivered to, I quote, “Locker”, at the address of “London, GB”. This is beyond ridiculous. Am I supposed to hunt for this mysterious locker across London? So I contacted the store. In the reply, they started by telling me that UPS, as their partner, is a globally recognised and reputable company. I cannot fathom how in the right mind someone would consider this defendable and why they felt obliged to defend UPS in the first place. So they think that UPS is a globally recognised and reputable company, such that delivering goods they sold to an arbitrary locker in London, is normal? Well then, I don’t think they even care at this point. Definitely don’t recommend.
• CC

  C Coates

  Jan 21, 2026
  5.0
  Very helpful staff

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