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Mappin & Webb

4.5
(25 reviews)

Business Details

81-82 Cheapside, London, LND
EC2V 6EB, United Kingdom
+44 2039 232261
https://www.mappinandwebb.com/

About

Watch ShopJewellery Store
Mappin & Webb is a true British treasure with over 240 years of tradition in the world of fine jewellery and watches. The showroom is an official stockist for luxury brands like Breitling, Cartier, Tag Heuer, Tudor, Bremont, Bell & Ross, Chanel, Chopard and Marco Bicego. The brands present in the showroom are subject to change, please call the showroom to check the availability.

Location

Mappin & Webb
81-82 Cheapside, London, LND
EC2V 6EB, United Kingdom

Hours

MondayClosed
TuesdayClosed
WednesdayClosed
ThursdayClosed
FridayClosed
SaturdayClosed
SundayClosed

Reviews

4.5
25 reviews
5 stars
20
4 stars
2
3 stars
1
2 stars
0
1 star
2
  • JK
    James Koroma
    Mar 31, 2026
    4.0
    HI my name is james koroma I go to Mappin & Webb sometimes to look around everyone who works at the shop very nice and kind I'm going to tell my friends and family if they want anything they need to come to the shop.
  • KL
    Kim Lalli
    Feb 28, 2026
    5.0
    Really helpful and knowledgeable staff who make you feel welcome. They understood what I was looking for and put suitable options forward for the gift I wanted to buy
  • SA
    Susan Atkinson
    Feb 7, 2026
    5.0
    Mappin and Webb is the finest jewellers I have ever had occasion to visit and the staff (particularly Maya) were exceptionally courteous, competent, patient and kind.
  • WT
    Wayne Taylor
    Jan 31, 2026
    1.0
    Dissapointing experience: Bought wedding bands for our January wedding, mine took over eight weeks to be resized in the UK which I find extraordinary (was ready to collect a week before the big day which caused unneeded stress). Staff took down the wrong size initially, only when double checking after two-weeks after the ring arrived in store prior to being sent off again for the resize. Poor communication between staff, when finally collecting the ring, the member of staff serving me had no idea the ring had been resized as it had been logged on their system as a repair, I was offered the ring in a plastic bag and needed to request a box and explain I had not seen or tried the ring on for size. This has been reported to their customer experience team, who advise additional training will be given to their show room staff. I will certainly be avoiding their brand in future!
  • DD
    DP
    Jan 30, 2026
    5.0
    Highly recommend and very good customer service.

Brand Certified Facts from Mappin & Webb

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Certified June 21, 2026Yext Knowledge Graph
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