Mappin & Webb

Reviews

• JK

  James Koroma

  Mar 31, 2026
  4.0
  HI my name is james koroma I go to Mappin & Webb sometimes to look around everyone who works at the shop very nice and kind I'm going to tell my friends and family if they want anything they need to come to the shop.
• KL

  Kim Lalli

  Feb 28, 2026
  5.0
  Really helpful and knowledgeable staff who make you feel welcome. They understood what I was looking for and put suitable options forward for the gift I wanted to buy
• SA

  Susan Atkinson

  Feb 7, 2026
  5.0
  Mappin and Webb is the finest jewellers I have ever had occasion to visit and the staff (particularly Maya) were exceptionally courteous, competent, patient and kind.
• WT

  Wayne Taylor

  Jan 31, 2026
  1.0
  Dissapointing experience: Bought wedding bands for our January wedding, mine took over eight weeks to be resized in the UK which I find extraordinary (was ready to collect a week before the big day which caused unneeded stress). Staff took down the wrong size initially, only when double checking after two-weeks after the ring arrived in store prior to being sent off again for the resize. Poor communication between staff, when finally collecting the ring, the member of staff serving me had no idea the ring had been resized as it had been logged on their system as a repair, I was offered the ring in a plastic bag and needed to request a box and explain I had not seen or tried the ring on for size. This has been reported to their customer experience team, who advise additional training will be given to their show room staff. I will certainly be avoiding their brand in future!
• DD

  DP

  Jan 30, 2026
  5.0
  Highly recommend and very good customer service.