LOEWE Liberty - Women's Accessories

Reviews

• DI

  Dariia Isaieva

  Oct 15, 2025
  5.0
  Amazing customer service
• GC

  G C

  Aug 17, 2025
  5.0
  Very welcoming shop with an excellent selection, mostly bags, sunglasses, and on my visit, fantastic charms.
• AA

  A A.

  Mar 2, 2025
  1.0
  Dear Loewe Customer Service, I am writing to formally raise a complaint regarding my experience at the Loewe Men’s boutique in Harrods, London on [1/3/2025]. While my issue with a defective item has already been resolved through a refund, I feel it is important that my concerns are escalated to senior management, as they reflect a serious matter both in terms of product quality and in-store service. Firstly, upon returning to my hotel and inspecting the T-shirt I purchased, I was shocked to find it in an unacceptable condition. The item showed visible wrinkles, creases, and what appeared to be signs of poor handling or improper storage. The fabric did not look fresh, and the overall presentation was far from what one would expect from a luxury brand of Loewe’s stature. I have attached an image for reference to illustrate the extent of the issue. For a brand that prides itself on craftsmanship, it is deeply disappointing to receive an item that does not meet the most basic quality control standards. Additionally, my in-store experience was far from pleasant. The sales associate who assisted me, Buthaina, engaged in excessive personal questioning, which I perceived as flirting. Her approach made me feel uncomfortable and uneasy, taking away from what should have been a seamless and professional luxury shopping experience. I expect professionalism and discretion from a high-end brand, and this interaction left me feeling dissatisfied and frustrated. As this was my first-ever purchase from Loewe, it has unfortunately left me with a very negative impression. I am bringing this to your attention because I believe this is a serious matte that should be addressed at a managerial level to ensure future customers do not encounter similar issues. I would appreciate confirmation that this complaint has been escalated appropriately and that steps will be taken to reinforce both product quality control and professional customer service standards in your boutiques.