Intimissimi

Reviews

• SM

  Sofia Mota

  Jun 28, 2026
  2.0
  Awful customer service, which is not different from other store in the UK. I am an intimissimi customer for more than 10 years, im portuguese so I only had amazing service in Portugal and everytime I went to Spain, so I try to keep my store shopping there and here usually buy online. Made the mistake of buying pyjamas at the store in high Kensington Street and came here to return to be told they changed the rules a few months back, my husband works for a luxury brand in this store and finds it shocking that we can only return to the shop you bought the items from. I was not told this when I did the shopping, I was only told I had 30 days to return, as I did not even try the items, I asked about the conditions. Got to the store, staff is not only rude, they are hugging each other and chitchatting, not helping any clients. Just appalling service, do not recommend.
• PJ

  petra jakob

  Dec 28, 2025
  1.0
  The worst service ever! No hello, no smile, no proactivity ...had to ask for help and the girl assisting me was behaving like somebody put a gun to her head and forced her to be there. When I asked for another bra size, other sales lady was asking me why I need a bigger size, when I sad I just need it for comparison, she continued asking me why I think it is to small -I think I am allowed to try another size??!! She then asked the first girl to get me the other size...and there se was, walking like on a death row...she then told me they do not have the asked size and brought a bra for which she said it is the samwe- and was nothing like the one I tried on! I've had enough at that point and decided I will not leave my money there. I told the girl that it is the worst service ever on what she replied that I can not talk to people like that. Like what, honest?! Have them trained or have them replaced. I am a regular Intimissimi buyer but this is way below par.
• VT

  Vy Truong

  Nov 20, 2024
  5.0
  Excellent shopping experience, a big thank you to Sara for her kindness and advice!
• MG

  mrt geary

  May 7, 2024
  3.0
  Slightly oppressive staff. No one needs 4 different staff to ask if you need help in a small store within 2 minutes… just looking around & yeah ill take my business online if you are gonna be pushy