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H. Samuel

4.4
(1,280 reviews)

Business Details

111 The Gallery, London, LND
E20 1EP, United Kingdom
+44 2085 553423
https://www.hsamuel.co.uk/store/HS4680-LONDON

About

JewellerWatch ShopWatch Repair ServiceJewellery Repair ServiceSignet Trading LTD
H.Samuel Stratford is located within Westfield Stratford City, one of East London’s leading shopping destinations, offering a convenient stop while visiting the area. With extensive on-site parking and excellent connections via tube, DLR, overground and bus routes, the store is easy to reach from across London. Inside, you’ll find a dynamic selection of men’s and women’s watches from brands including Garmin, Versus, Hugo Boss and Victorinox, alongside a jewellery range suited to both everyday wear and special occasions. Diamond collections include Forever Diamond, Perfect Fit and Princessa. Services such as repairs, valuations, personalisation and ear piercing are available, supported by expert in-store advice.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
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Location

H. Samuel
111 The Gallery, London, LND
E20 1EP, United Kingdom

Hours

Monday10:00 AM - 9:00 PM
Tuesday10:00 AM - 9:00 PM
Wednesday10:00 AM - 9:00 PM
Thursday10:00 AM - 9:00 PM
Friday10:00 AM - 9:00 PM
Saturday9:00 AM - 9:00 PM
Sunday12:00 PM - 6:00 PM
12/25/202610:00 AM - 9:00 PM

Products & Services

4 lists · 26 items

Explore offerings from H. Samuel on 111 The Gallery in London, with popular repair & care services offsite available at this location.

Services

13 items

Repair & Care Services Offsite

Is your usual look of layered necklaces in need of some extra sparkle? Don’t fret, Repair & Care with H. Samuel is here to breathe new life into your old or damaged jewellery and watches. Read on to find out about the services dedicated to giving your favourite pieces some much needed TLC.

Ring Sizing
Ring Sizing
From £59.95

Ring sizing completed off-site within 10 days. Suitable for gold, silver, platinum and palladium with a 12‑month guarantee included.

Jewellery Rhodium Plating

Rhodium plating restores white gold’s shine and protects against wear. Completed off-site in within 10 days.

Jewellery Repair Services
Jewellery Repair Services
Prices may vary depending on item type and work required

Jewellery repairs for rings, chains and settings. Free in‑store estimate.

Watch Servicing
Watch Servicing
From £49.95

Watch servicing to restore accuracy and reliability. Cleaning, lubrication and adjustment to extend lifespan.

Watch Repairs
Watch Repairs
Price and lead times vary depending on watch brand and work required

Watch repairs for straps, clasps, glass and mechanisms using high‑quality components.

Off-Site Jewellery & Watch Engraving

Off-site jewellery and watch engraving available in any store from £30 for our items or yours, sent to our Jewellery Quarter service centre with a 10 working day turnaround.

In-Store Watch Bracelet Adjustments
In-Store Watch Bracelet Adjustments
if watch is purchased elsewhere.

Bracelet adjustment for a comfortable fit. Free in‑store if watch was bought in store; charges may apply if watch was purchased elsewhere.

In-Store Jewellery Cleaning
In-Store Jewellery Cleaning

Free in-store jewellery cleaning (basic service). Deeper clean and polish available via chargeable send-away service.

Lifetime Battery Replacement

1 item

Lifetime Battery Replacement
Lifetime Battery Replacement
From £17.99

Lifetime battery replacement to keep your watch running reliably, using high‑quality components for lasting performance.

Ear Piercing

1 item

Ear Piercing
Ear Piercing
Free service when buying a pair of piercing earrings.

Professional ear piercing using safe, hygienic techniques. Includes starter earrings. Free with any piercing earring purchase.

H. Samuel Products

11 items

Diamond Rings
Diamond Rings
Starting from £30

Discover our exquisite collection of diamond rings, thoughtfully crafted to celebrate life’s most meaningful moments. Each ring features carefully selected diamonds, chosen for their brilliance, clarity, and enduring sparkle, set in high-quality materials for lasting elegance. From classic solitaire styles that offer timeless sophistication to modern, intricate designs that make a statement, our range caters to every taste and occasion. Whether you are searching for the perfect engagement ring, a meaningful gift, or a luxurious addition to your jewellery collection, you will find something truly special. Available in premium metals including gold, white gold, and platinum, every ring is crafted with exceptional attention to detail and comfort. Designed to be worn and treasured every day, our diamond rings are a lasting symbol of love, commitment, and personal style, making every moment shine brighter. Visit us today to explore designs that perfectly suit you.

Wedding Rings
Wedding Rings
Starting from £32.99

Celebrate your commitment with our beautifully crafted wedding rings, designed to symbolise lasting love and unity. Each ring is made with care and precision, using high-quality materials to ensure a timeless finish that can be worn and cherished every day. Our collection features a variety of styles to suit every preference, from classic plain bands that offer understated elegance to more detailed designs with added texture or diamond accents for a touch of sparkle. Whether you prefer a traditional or contemporary look, our wedding rings are created to complement every love story. Available in premium metals including gold, white gold, platinum, and more, each piece is designed for both comfort and durability. With exceptional craftsmanship and attention to detail, our wedding rings provide a meaningful and enduring symbol of your partnership, made to last a lifetime together.

Engagement Rings

Mark one of life’s most meaningful moments with our beautifully crafted engagement rings, designed to capture the essence of your unique love story. Each ring features carefully selected diamonds and high-quality materials, chosen for their brilliance, clarity, and lasting beauty. Our collection includes timeless solitaire designs that highlight the natural sparkle of the diamond, as well as contemporary styles with intricate settings for a more distinctive look. Whether you prefer classic elegance or modern sophistication, there is a design to suit every style and personality. Available in premium metals such as gold, white gold, and platinum, every engagement ring is crafted with exceptional attention to detail, ensuring both comfort and durability. Designed to be cherished for a lifetime, our engagement rings are a meaningful expression of love, commitment, and the beginning of your journey together.

Gold Jewellery

Discover the beauty and versatility of our gold jewellery collection, expertly crafted to suit every style and occasion. Each piece is made using high-quality gold, offering a radiant finish that is both stylish and enduring. Our range includes everything from delicate everyday pieces to bold statement designs, allowing you to express your personal style with ease. Whether you are looking for a thoughtful gift or a timeless addition to your own collection, our gold jewellery offers effortless elegance and lasting appeal Available in a variety of finishes, including yellow gold, white gold, and rose gold, each piece is designed with attention to detail and comfort in mind. Combining classic craftsmanship with modern design, our gold jewellery is created to be worn, loved, and treasured for years to come, making every moment feel special and refined. Provide your feedback on BizChatAdd care instructions for goldInclude layering tips for necklacesSuggest matching sets or combos

Watches
Watches
From £8.99

Discover our refined collection of watches, designed to combine timeless style with reliable performance. Each timepiece is carefully crafted using high-quality materials, offering both durability and a sophisticated finish that complements any look. Our range includes classic designs for understated elegance, as well as contemporary styles for a modern edge. Whether you are searching for a statement accessory, a meaningful gift, or an everyday essential, our watches provide the perfect balance of function and fashion. Featuring precision movements and thoughtfully designed details, every watch is created to ensure accuracy and comfort throughout the day. Available in a variety of finishes and styles to suit different tastes, our collection offers something for every occasion. Designed to be worn and appreciated for years to come, our watches are a timeless addition to any collection, reflecting both personal style and enduring quality.

Smartwatches

Stay connected in style with our innovative collection of smartwatches, designed to bring together advanced technology and sleek, modern design. Each smartwatch is crafted with quality materials and intuitive features, making it the perfect companion for both busy lifestyles and everyday wear. Our range offers a variety of designs to suit different preferences, from minimalist styles to bold, contemporary looks. Whether you’re tracking your fitness, managing notifications, or simply enhancing your daily routine, our smartwatches deliver both functionality and convenience. With features such as health monitoring, activity tracking, and seamless connectivity, each piece is designed to support your lifestyle while maintaining comfort and durability. Available in a selection of finishes and straps, our smartwatches allow you to personalise your look with ease. Combining practicality with style, our smartwatches are a versatile addition to any collection, helping you stay on track while looking effortlessly refined.

Silver Jewellery
Silver Jewellery
From £3.99

Explore our beautiful collection of silver jewellery, designed to bring effortless elegance to every occasion. Crafted from high-quality silver, each piece offers a bright, polished finish that complements both casual and formal looks. Our range includes timeless classics and modern designs, from delicate chains and bracelets to statement pieces that stand out. Whether you're searching for a thoughtful gift or a versatile addition to your own collection, silver jewellery offers understated sophistication and everyday wearability. Designed with attention to detail and comfort, each piece is made to be worn and enjoyed regularly, while maintaining its shine and style. Perfect for layering or wearing alone, our silver jewellery allows you to express your personal style with ease. Combining durability with refined design, our collection offers lasting beauty that can be treasured for years to come.

Rings

Discover our versatile collection of rings, designed to suit every occasion and personal style. Expertly crafted using high-quality materials, each piece offers a perfect balance of durability, comfort, and refined design. Our range includes everything from simple, elegant bands to more detailed and eye-catching styles, allowing you to find the perfect ring for everyday wear or special moments. Whether you are celebrating a milestone, marking a meaningful occasion, or simply adding to your jewellery collection, our rings offer something for everyone. Available in a variety of finishes and metals, each ring is thoughtfully designed with attention to detail, ensuring a comfortable fit and lasting beauty. Ideal for stacking or wearing alone, these pieces allow you to express your individuality with ease. Combining timeless craftsmanship with modern style, our rings are made to be worn, enjoyed, and treasured for years to come.

Necklaces
Necklaces
From £11.99

Discover our collection of necklaces, designed to add effortless elegance to any outfit. Crafted from high-quality materials, each piece offers a perfect balance of style, durability, and everyday wearability. From delicate chains for a subtle look to statement designs that stand out, our range suits both everyday styling and special occasions. Available in a variety of metals and finishes, there’s something to match every taste. Thoughtfully designed for comfort and lasting beauty, our necklaces are ideal as meaningful gifts or as a timeless addition to your own jewellery collection, offering versatile style you can enjoy for years to come.

Bracelets
Bracelets
From £18

Explore our elegant collection of bracelets, designed to complement any look with ease. Crafted from high-quality materials, each piece offers a perfect blend of style, comfort, and durability. Our range includes everything from delicate, understated designs for everyday wear to more eye-catching styles that make a statement. Whether you're searching for a meaningful gift or a versatile addition to your own jewellery collection, our bracelets offer timeless appeal. Available in a variety of metals and finishes, each bracelet is thoughtfully designed to suit different tastes and occasions. Perfect for layering or wearing on its own, these pieces allow you to express your personal style effortlessly. With careful attention to detail and lasting quality, our bracelets are made to be worn, enjoyed, and treasured for years to come.

Earrings
Earrings
From £17.99

Discover our beautiful collection of earrings, designed to add the perfect finishing touch to any look. Crafted from high-quality materials, each piece combines style, comfort, and durability for everyday wear or special occasions. Our range includes everything from classic studs and elegant hoops to more detailed and statement designs, ensuring there is something to suit every taste and style. Whether you're looking for a subtle accessory or a bold piece to stand out, our earrings offer effortless versatility. Available in a variety of metals and finishes, each pair is thoughtfully designed with attention to detail for a comfortable fit and lasting appeal. Perfect as a meaningful gift or a stylish addition to your own collection, our earrings bring timeless elegance you can enjoy for years to come.

Reviews

4.4
1,280 reviews
5 stars
1,012
4 stars
91
3 stars
33
2 stars
13
1 star
131
  • LL
    Liinaa
    1 day ago
    5.0
    Excellent customer service provided by Nayab at Westfield Stratford City! She was patient, polite and well mannered throughout our lengthy conversation plus made herself available to my questions about other products. Well done & thank you!
  • MP
    marina perehoga
    Aug 8, 2026
    1.0
    I made a purchase at this store, and I would describe the quality of the jewelry as terrible. It hasn’t even been six months, and the coating on the jewelry has already worn off. I have a warranty that an employee persuaded me to purchase, but unfortunately, it does not cover my issue. What’s even worse is that when I contacted the store, they didn’t even inspect the jewelry. They simply told me that I could pay for a cleaning service, and that was it. However, cleaning will not solve the problem because the jewelry hasn’t simply become tarnished — the coating has actually worn off. I know how to care for silver and how to clean it properly, and I have even used specialized cleaning products. This is clearly not an issue of tarnishing; the coating has peeled off, which, once again, speaks to the extremely poor quality of the jewelry. Overall, I would not recommend this store. Quality: 0/10. Service: 0/10. Don’t waste your time or money.
  • SG
    Sandra Elie Gardner
    Aug 8, 2026
    5.0
    Amazing service I was greeted with very warm welcome the young lady's name was Shamila experience professional. I love coming to h Samuel
  • EA
    Emily Addo-Quaye
    Aug 4, 2026
    5.0
    We were helped by Anurag today who was very polite and professional. He was very helpful in answering our questions and showing us a variety of watches. Excellent service all round!
  • NN
    Navdeepjag
    Jul 28, 2026
    1.0
    My experience with H. Samuel has been extremely disappointing. My watch broke while it was still covered under warranty, so I took it in for repair. After waiting months, I was eventually told that it could not be repaired. I was then offered a replacement, but I wanted the exact same watch. It wasn't in stock, and I didn't like the alternatives within my budget. The watches I did like were significantly more expensive, so I decided to wait rather than settle for something I didn't want. Instead of respecting that decision, I received repeated phone calls week after week, pressuring me to choose a replacement. It felt like harassment rather than customer service. I had a valid warranty, and I should have been allowed to take the time I needed without being constantly chased. To make matters worse, the other day I received a text message threatening that my watch would be sold if I didn't collect it. After months of waiting, I finally went into the store to choose a replacement, only to be told I needed physical photo ID. I had a clear photo of my ID on my phone, but this wasn't accepted, at not point did they inform me I needed my ID meaning the journey was completely wasted, it seems H Samuel customer service is great at wasting my time and nothing else. The whole experience has been stressful and frustrating. I have health conditions that are made worse by unnecessary pressure and threatening communications, and the way I was treated only added to that stress. A warranty is supposed to give customers peace of mind, not months of pressure, threats, and wasted journeys. I expected far better customer service from H. Samuel.

Frequently Asked Questions About H. Samuel

Do you do ear piercings?

Our ear piercing service is available at selected H. Samuel stores, to find out what store near you provides this service click book an appointment to find out more.

Do you accept drop-ins/walk-ins for ear piercings?

Yes, H. Samuel does walk-in piercing appointments. You can come into the store at any time to get your ears pierced. We would recommend booking in advance, just in case it’s a busy day. To book in at the Perfect Piercing studio: call the store or book an appointment online.

Brand Certified Facts from H. Samuel

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