H.Samuel Stratford is located within Westfield Stratford City, one of East London’s leading shopping destinations, offering a convenient stop while visiting the area. With extensive on-site parking and excellent connections via tube, DLR, overground and bus routes, the store is easy to reach from across London. Inside, you’ll find a dynamic selection of men’s and women’s watches from brands including Garmin, Versus, Hugo Boss and Victorinox, alongside a jewellery range suited to both everyday wear and special occasions. Diamond collections include Forever Diamond, Perfect Fit and Princessa. Services such as repairs, valuations, personalisation and ear piercing are available, supported by expert in-store advice.
Explore offerings from H. Samuel on 111 The Gallery in London, with popular repair & care services offsite available at this location.
Services
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Repair & Care Services Offsite
Is your usual look of layered necklaces in need of some extra sparkle? Don’t fret, Repair & Care with H. Samuel is here to breathe new life into your old or damaged jewellery and watches. Read on to find out about the services dedicated to giving your favourite pieces some much needed TLC.
Off-site jewellery and watch engraving available in any store from £30 for our items or yours, sent to our Jewellery Quarter service centre with a 10 working day turnaround.
Discover our exquisite collection of diamond rings, thoughtfully crafted to celebrate life’s most meaningful moments. Each ring features carefully selected diamonds, chosen for their brilliance, clarity, and enduring sparkle, set in high-quality materials for lasting elegance.
From classic solitaire styles that offer timeless sophistication to modern, intricate designs that make a statement, our range caters to every taste and occasion. Whether you are searching for the perfect engagement ring, a meaningful gift, or a luxurious addition to your jewellery collection, you will find something truly special.
Available in premium metals including gold, white gold, and platinum, every ring is crafted with exceptional attention to detail and comfort. Designed to be worn and treasured every day, our diamond rings are a lasting symbol of love, commitment, and personal style, making every moment shine brighter. Visit us today to explore designs that perfectly suit you.
Celebrate your commitment with our beautifully crafted wedding rings, designed to symbolise lasting love and unity. Each ring is made with care and precision, using high-quality materials to ensure a timeless finish that can be worn and cherished every day.
Our collection features a variety of styles to suit every preference, from classic plain bands that offer understated elegance to more detailed designs with added texture or diamond accents for a touch of sparkle. Whether you prefer a traditional or contemporary look, our wedding rings are created to complement every love story.
Available in premium metals including gold, white gold, platinum, and more, each piece is designed for both comfort and durability. With exceptional craftsmanship and attention to detail, our wedding rings provide a meaningful and enduring symbol of your partnership, made to last a lifetime together.
Mark one of life’s most meaningful moments with our beautifully crafted engagement rings, designed to capture the essence of your unique love story. Each ring features carefully selected diamonds and high-quality materials, chosen for their brilliance, clarity, and lasting beauty.
Our collection includes timeless solitaire designs that highlight the natural sparkle of the diamond, as well as contemporary styles with intricate settings for a more distinctive look. Whether you prefer classic elegance or modern sophistication, there is a design to suit every style and personality.
Available in premium metals such as gold, white gold, and platinum, every engagement ring is crafted with exceptional attention to detail, ensuring both comfort and durability. Designed to be cherished for a lifetime, our engagement rings are a meaningful expression of love, commitment, and the beginning of your journey together.
Discover the beauty and versatility of our gold jewellery collection, expertly crafted to suit every style and occasion. Each piece is made using high-quality gold, offering a radiant finish that is both stylish and enduring.
Our range includes everything from delicate everyday pieces to bold statement designs, allowing you to express your personal style with ease. Whether you are looking for a thoughtful gift or a timeless addition to your own collection, our gold jewellery offers effortless elegance and lasting appeal
Available in a variety of finishes, including yellow gold, white gold, and rose gold, each piece is designed with attention to detail and comfort in mind. Combining classic craftsmanship with modern design, our gold jewellery is created to be worn, loved, and treasured for years to come, making every moment feel special and refined.
Provide your feedback on BizChatAdd care instructions for goldInclude layering tips for necklacesSuggest matching sets or combos
Discover our refined collection of watches, designed to combine timeless style with reliable performance. Each timepiece is carefully crafted using high-quality materials, offering both durability and a sophisticated finish that complements any look.
Our range includes classic designs for understated elegance, as well as contemporary styles for a modern edge. Whether you are searching for a statement accessory, a meaningful gift, or an everyday essential, our watches provide the perfect balance of function and fashion.
Featuring precision movements and thoughtfully designed details, every watch is created to ensure accuracy and comfort throughout the day. Available in a variety of finishes and styles to suit different tastes, our collection offers something for every occasion.
Designed to be worn and appreciated for years to come, our watches are a timeless addition to any collection, reflecting both personal style and enduring quality.
Stay connected in style with our innovative collection of smartwatches, designed to bring together advanced technology and sleek, modern design. Each smartwatch is crafted with quality materials and intuitive features, making it the perfect companion for both busy lifestyles and everyday wear.
Our range offers a variety of designs to suit different preferences, from minimalist styles to bold, contemporary looks. Whether you’re tracking your fitness, managing notifications, or simply enhancing your daily routine, our smartwatches deliver both functionality and convenience.
With features such as health monitoring, activity tracking, and seamless connectivity, each piece is designed to support your lifestyle while maintaining comfort and durability. Available in a selection of finishes and straps, our smartwatches allow you to personalise your look with ease.
Combining practicality with style, our smartwatches are a versatile addition to any collection, helping you stay on track while looking effortlessly refined.
Explore our beautiful collection of silver jewellery, designed to bring effortless elegance to every occasion. Crafted from high-quality silver, each piece offers a bright, polished finish that complements both casual and formal looks.
Our range includes timeless classics and modern designs, from delicate chains and bracelets to statement pieces that stand out. Whether you're searching for a thoughtful gift or a versatile addition to your own collection, silver jewellery offers understated sophistication and everyday wearability.
Designed with attention to detail and comfort, each piece is made to be worn and enjoyed regularly, while maintaining its shine and style. Perfect for layering or wearing alone, our silver jewellery allows you to express your personal style with ease.
Combining durability with refined design, our collection offers lasting beauty that can be treasured for years to come.
Discover our versatile collection of rings, designed to suit every occasion and personal style. Expertly crafted using high-quality materials, each piece offers a perfect balance of durability, comfort, and refined design.
Our range includes everything from simple, elegant bands to more detailed and eye-catching styles, allowing you to find the perfect ring for everyday wear or special moments. Whether you are celebrating a milestone, marking a meaningful occasion, or simply adding to your jewellery collection, our rings offer something for everyone.
Available in a variety of finishes and metals, each ring is thoughtfully designed with attention to detail, ensuring a comfortable fit and lasting beauty. Ideal for stacking or wearing alone, these pieces allow you to express your individuality with ease.
Combining timeless craftsmanship with modern style, our rings are made to be worn, enjoyed, and treasured for years to come.
Discover our collection of necklaces, designed to add effortless elegance to any outfit. Crafted from high-quality materials, each piece offers a perfect balance of style, durability, and everyday wearability.
From delicate chains for a subtle look to statement designs that stand out, our range suits both everyday styling and special occasions. Available in a variety of metals and finishes, there’s something to match every taste.
Thoughtfully designed for comfort and lasting beauty, our necklaces are ideal as meaningful gifts or as a timeless addition to your own jewellery collection, offering versatile style you can enjoy for years to come.
Explore our elegant collection of bracelets, designed to complement any look with ease. Crafted from high-quality materials, each piece offers a perfect blend of style, comfort, and durability.
Our range includes everything from delicate, understated designs for everyday wear to more eye-catching styles that make a statement. Whether you're searching for a meaningful gift or a versatile addition to your own jewellery collection, our bracelets offer timeless appeal.
Available in a variety of metals and finishes, each bracelet is thoughtfully designed to suit different tastes and occasions. Perfect for layering or wearing on its own, these pieces allow you to express your personal style effortlessly.
With careful attention to detail and lasting quality, our bracelets are made to be worn, enjoyed, and treasured for years to come.
Discover our beautiful collection of earrings, designed to add the perfect finishing touch to any look. Crafted from high-quality materials, each piece combines style, comfort, and durability for everyday wear or special occasions.
Our range includes everything from classic studs and elegant hoops to more detailed and statement designs, ensuring there is something to suit every taste and style. Whether you're looking for a subtle accessory or a bold piece to stand out, our earrings offer effortless versatility.
Available in a variety of metals and finishes, each pair is thoughtfully designed with attention to detail for a comfortable fit and lasting appeal. Perfect as a meaningful gift or a stylish addition to your own collection, our earrings bring timeless elegance you can enjoy for years to come.
Reviews
4.4
1,280 reviews
5 stars
1,012
4 stars
91
3 stars
33
2 stars13
1 star
131
LL
Liinaa
1 day ago
5.0
Excellent customer service provided by Nayab at Westfield Stratford City! She was patient, polite and well mannered throughout our lengthy conversation plus made herself available to my questions about other products. Well done & thank you!
MP
marina perehoga
Aug 8, 2026
1.0
I made a purchase at this store, and I would describe the quality of the jewelry as terrible. It hasn’t even been six months, and the coating on the jewelry has already worn off.
I have a warranty that an employee persuaded me to purchase, but unfortunately, it does not cover my issue. What’s even worse is that when I contacted the store, they didn’t even inspect the jewelry. They simply told me that I could pay for a cleaning service, and that was it.
However, cleaning will not solve the problem because the jewelry hasn’t simply become tarnished — the coating has actually worn off. I know how to care for silver and how to clean it properly, and I have even used specialized cleaning products. This is clearly not an issue of tarnishing; the coating has peeled off, which, once again, speaks to the extremely poor quality of the jewelry.
Overall, I would not recommend this store.
Quality: 0/10. Service: 0/10.
Don’t waste your time or money.
SG
Sandra Elie Gardner
Aug 8, 2026
5.0
Amazing service I was greeted with very warm welcome the young lady's name was Shamila experience professional. I love coming to h Samuel
EA
Emily Addo-Quaye
Aug 4, 2026
5.0
We were helped by Anurag today who was very polite and professional. He was very helpful in answering our questions and showing us a variety of watches. Excellent service all round!
NN
Navdeepjag
Jul 28, 2026
1.0
My experience with H. Samuel has been extremely disappointing.
My watch broke while it was still covered under warranty, so I took it in for repair. After waiting months, I was eventually told that it could not be repaired. I was then offered a replacement, but I wanted the exact same watch. It wasn't in stock, and I didn't like the alternatives within my budget. The watches I did like were significantly more expensive, so I decided to wait rather than settle for something I didn't want.
Instead of respecting that decision, I received repeated phone calls week after week, pressuring me to choose a replacement. It felt like harassment rather than customer service. I had a valid warranty, and I should have been allowed to take the time I needed without being constantly chased.
To make matters worse, the other day I received a text message threatening that my watch would be sold if I didn't collect it. After months of waiting, I finally went into the store to choose a replacement, only to be told I needed physical photo ID. I had a clear photo of my ID on my phone, but this wasn't accepted, at not point did they inform me I needed my ID meaning the journey was completely wasted, it seems H Samuel customer service is great at wasting my time and nothing else.
The whole experience has been stressful and frustrating. I have health conditions that are made worse by unnecessary pressure and threatening communications, and the way I was treated only added to that stress.
A warranty is supposed to give customers peace of mind, not months of pressure, threats, and wasted journeys. I expected far better customer service from H. Samuel.
Our ear piercing service is available at selected H. Samuel stores, to find out what store near you provides this service click book an appointment to find out more.
Do you accept drop-ins/walk-ins for ear piercings?
Yes, H. Samuel does walk-in piercing appointments. You can come into the store at any time to get your ears pierced. We would recommend booking in advance, just in case it’s a busy day. To book in at the Perfect Piercing studio: call the store or book an appointment online.
Where is H. Samuel located in London?
H. Samuel is located on the Ground Floor of Westfield Stratford City Shopping Centre at 111 The Gallery, Montfichet Road, Stratford City, London, E20 1EP.
What are the opening hours of H. Samuel?
H. Samuel is open Monday to Friday from 10:00 to 21:00, Saturday from 09:00 to 21:00, and Sunday from 12:00 to 18:00.
Does H. Samuel offer ear piercing services?
Yes, ear piercing is available at selected H. Samuel stores including this location, and no appointment is necessary though booking is recommended.
Can I walk in for an ear piercing appointment at H. Samuel?
Yes, walk-in piercings are welcome but booking an appointment online or by phone is recommended on busy days.
What types of products does H. Samuel offer?
H. Samuel offers ladies and gents watches from designer brands like Garmin and Hugo Boss, as well as a wide range of jewellery including diamond collections.
Does H. Samuel provide repair and personalization services?
Yes, the store offers jewellery and watch repairs, valuations, personalisation, and on-site engraving services.
What payment methods does H. Samuel accept?
H. Samuel accepts debit cards and mobile NFC payments, and does not require cash only payments.
How can I get to H. Samuel using public transport?
H. Samuel is accessible via tube, DLR, overground, and numerous bus routes near Westfield Stratford City Shopping Centre.
What nearby dining options are available around H. Samuel?
Nearby dining options include Nando's Westfield Stratford City, YO! Sushi, Olive Oil & Oregano Mediterranean restaurant, and Cinnabon bakery.
Are there any notable attractions close to H. Samuel?
Yes, the ArcelorMittal Orbit, a landmark and historical building, is near H. Samuel at Westfield Stratford City, offering a unique sightseeing opportunity.
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