Goldsmiths

Reviews

• AC

  Arnie Carter

  Aug 7, 2026
  5.0
  Fereshteh Was very professional & friendly when asking information about watching & what was a good brand wouldn’t go anywhere else!
• KM

  Kevin Maalouf

  Aug 6, 2026
  5.0
  I visited the store to have my watch re-sized & Charlene did so perfectly within 10 minutes. She was extremely professional, kind & caring. She is an asset to the store!
• ME

  Mohammad Hamid Ebadi

  Aug 2, 2026
  5.0
  Today I visited Goldsmiths at Brent Cross Shopping Centre and was served by Alisha She was absolutely amazing friendly, professional, and incredibly helpful throughout my visit She made the whole experience enjoyable and went above and beyond to assist me Thank you, Alisha, for your outstanding customer service You are a real credit to the Goldsmiths team!
• VD

  Vasilica Dospinescu

  Jul 29, 2026
  1.0
  Very disappointing experience at Goldsmiths Brent Cross. I took two bracelets purchased from Goldsmiths for repair and paid a £25 deposit for each. I was never told that the deposit would be non-refundable if I did not accept the repair quote. One bracelet could not be repaired, and I was told by a member of staff that I would receive the £25 deposit back when collecting it. However, when I returned, they refused to refund it. After being a loyal customer for over six years, I am very disappointed by the poor communication and inconsistent information. Please make sure you ask clearly about the deposit policy before leaving any jewellery for repair, as you may lose your money without being properly informed.
• AA

  Achini Akuratiyage

  Jul 7, 2026
  1.0
  Disappointing service at Goldsmiths- Brent Cross The store itself is beautiful and well-presented, but the service I received today was very poor. I came in this afternoon around 2.15pm with my husband’s Tissot watch to ask about a replacement part and get some information. A staff member in a black dress was sitting by the TAG HEUER display. There was no welcome or greeting. When I approached, she stayed seated and told me she was too busy to serve me, and suggested I go to the store on the other side of the mall if I wanted information. Even after she asked me to leave, I still tried asking a couple of questions. She answered, but it was careless and dismissive — it felt like she was only responding because she couldn’t ignore me completely. The whole interaction felt rude and disrespectful. This is the second time I’ve had a bad experience in this store with the same person. I’m not sure if she’s unhappy with the job, having a bad day or making judgments about customers, but it’s unprofessional to take that out on clients. The store looks great, but the service is a definite minus. I hope management looks into this because it really lets the brand down.