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Ernest Jones

4.3
(572 reviews)

Business Details

Unit 1117, London, LND
W12 7GD, United Kingdom
+44 2088 118880
https://www.ernestjones.co.uk/store/EJ3442-London

About

JewellerWatch ShopWatch Repair ServiceJewellery Repair ServiceSignet Trading LTD
Inside London’s Westfield Centre in White City, Shepherds Bush, you’ll find Ernest Jones on the Ground Floor, opposite Calvin Klein and M&S. As well as ample car parking on-site, Westfield offers great bus and overground train links, as well as Central line and Hammersmith and City line tube links. In the store, you’ll find a stunning range of prestige watch brands including Baume and Mercier, Tudor and Longines. You’ll also discover a beautiful range of jewellery, including stunning diamond collections from Tolkowsky, Vera Wang and Arctic Light. Whether you are looking to treat yourself or find the perfect gift for someone special, you’ll have plenty to choose from and our team of friendly experts will be on hand if you need any help or advice. In-store services include bookable appointments, repairs, valuations and personalisation. We look forward to welcoming you soon.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Ernest Jones
Unit 1117, London, LND
W12 7GD, United Kingdom

Hours

Monday10:00 AM - 9:00 PM
Tuesday10:00 AM - 9:00 PM
Wednesday10:00 AM - 9:00 PM
Thursday10:00 AM - 9:00 PM
Friday10:00 AM - 9:00 PM
Saturday10:00 AM - 9:00 PM
Sunday12:00 PM - 6:00 PM
12/25/202610:00 AM - 9:00 PM

Products & Services

3 lists · 25 items

Explore offerings from Ernest Jones on Unit 1117 in London, with popular repair & care services offsite available at this location.

Products - Watches

1 item

Watches
Watches
£100.00 - £53,000.00

There has never been a better time to explore the world of designer watches; discover watches from a range of iconic brands with Ernest Jones.

Services

13 items

Repair & Care Services Offsite

Is your usual look of layered necklaces in need of some extra sparkle? Don’t fret, Repair & Care with H. Samuel is here to breathe new life into your old or damaged jewellery and watches. Read on to find out about the services dedicated to giving your favourite pieces some much needed TLC.

Ring Sizing
Ring Sizing
From £59.95

Ring sizing completed off-site within 10 days. Suitable for gold, silver, platinum and palladium with a 12‑month guarantee included.

Jewellery Rhodium Plating

Rhodium plating restores white gold’s shine and protects against wear. Completed off-site in within 10 days.

Jewellery Repair Services
Jewellery Repair Services
Prices may vary depending on item type and work required

Jewellery repairs for rings, chains and settings. Free in‑store estimate.

Watch Servicing
Watch Servicing
From £49.95

Watch servicing to restore accuracy and reliability. Cleaning, lubrication and adjustment to extend lifespan.

Watch Repairs
Watch Repairs
Price and lead times vary depending on watch brand and work required

Watch repairs for straps, clasps, glass and mechanisms using high‑quality components.

Off-Site Jewellery & Watch Engraving

Off-site jewellery and watch engraving available in any store from £30 for our items or yours, sent to our Jewellery Quarter service centre with a 10 working day turnaround.

In-Store Watch Bracelet Adjustments
In-Store Watch Bracelet Adjustments
if watch is purchased elsewhere.

Bracelet adjustment for a comfortable fit. Free in‑store if watch was bought in store; charges may apply if watch was purchased elsewhere.

In-Store Jewellery Cleaning
In-Store Jewellery Cleaning

Free in-store jewellery cleaning (basic service). Deeper clean and polish available via chargeable send-away service.

Ernest Jones Products

11 items

Diamond Rings
Diamond Rings
From £150

Explore the stunning collection of diamond rings at Ernest Jones, crafted to celebrate life’s most meaningful moments. Featuring carefully selected diamonds chosen for their brilliance and quality, each ring offers exceptional sparkle and refined style. From classic solitaires to modern designs, there’s a perfect ring for every occasion. Set in premium metals such as gold, white gold, and platinum, each piece is designed for lasting beauty, making it a timeless symbol of love and elegance.

Wedding Rings
Wedding Rings
From £95

Discover the collection of wedding rings at Ernest Jones, expertly crafted to represent everlasting love and commitment. Designed with quality and comfort in mind, each ring offers a timeless finish perfect for everyday wear. From classic bands to more detailed styles, there is a design to suit every preference. Crafted in premium metals such as gold, white gold, and platinum, these rings are made to be cherished for a lifetime, symbolising your journey together in style.

Engagement Rings

Discover the elegant collection of engagement rings at Ernest Jones, designed to mark life’s most meaningful moments. Each ring features carefully selected diamonds, chosen for their brilliance and quality, creating a truly captivating sparkle. From timeless solitaire designs to contemporary styles, there is something to suit every taste. Crafted in premium metals such as gold, white gold, and platinum, each piece is made for lasting beauty and comfort, making it the perfect symbol of love and commitment.

Gold Jewellery

Explore the elegant collection of gold jewellery at Ernest Jones, designed to bring timeless style to every occasion. Crafted from high-quality gold, each piece offers a radiant finish and lasting durability. From delicate everyday designs to bold statement pieces, the collection suits a variety of tastes and styles. Whether you're searching for a meaningful gift or a classic addition to your own collection, there’s something to suit every moment. Available in yellow gold, white gold, and rose gold, each piece is thoughtfully designed for both comfort and sophistication, making it perfect for everyday wear or special occasions.

Watches
Watches
From £44

Discover the refined collection of watches at Ernest Jones, designed to combine style with reliable performance. Crafted using high-quality materials, each timepiece offers durability, precision, and a sophisticated finish. From classic designs to modern styles, the range suits both everyday wear and special occasions. Featuring trusted brands and expertly made movements, every watch is created with attention to detail and comfort in mind. Perfect as a meaningful gift or a stylish personal accessory, Ernest Jones watches are made to be worn and appreciated for years to come, offering a timeless addition to any collection.

Smartwatches
Smartwatches
From £259

Explore the collection of smartwatches at Ernest Jones, designed to combine modern technology with sleek, everyday style. Crafted with high-quality materials, each smartwatch offers comfort, durability, and a sophisticated finish. From fitness tracking and health monitoring to seamless smartphone connectivity, these smartwatches are built to support your daily routine with ease. With a range of designs and finishes available, there’s something to suit every lifestyle and preference. Perfect for staying connected while on the go, Ernest Jones smartwatches offer both practicality and style, making them a versatile addition to any collection.

Silver Jewellery

Discover the beautiful collection of silver jewellery at Ernest Jones, designed to add effortless style to any look. Crafted from high-quality silver, each piece offers a bright, polished finish and lasting durability. From delicate everyday designs to more statement pieces, the collection caters to every style and occasion. Whether you're searching for a thoughtful gift or a versatile addition to your own collection, there’s something to suit every taste. Designed with comfort and attention to detail, Ernest Jones silver jewellery is perfect for everyday wear, offering timeless appeal that can be enjoyed for years to come.

Rings
Rings
From £35

Explore the versatile collection of rings at Ernest Jones, designed to suit every style and occasion. Crafted using high-quality materials, each piece offers a perfect blend of durability, comfort, and refined design. From simple, elegant bands to more detailed and eye-catching styles, the range caters to both everyday wear and special moments. Whether you're marking a milestone, choosing a meaningful gift, or adding to your personal collection, there’s a ring to suit every taste. Available in a variety of metals and finishes, each ring is designed with attention to detail, ensuring lasting beauty and a comfortable fit. Ernest Jones rings offer timeless appeal, making them perfect for everyday elegance or celebrating life’s special moments.

Necklaces
Necklaces
From £40

Discover the stunning collection of necklaces at Ernest Jones, designed to add the perfect finishing touch to any look. Crafted from high-quality materials, each piece offers a blend of elegance, durability, and everyday wearability. From delicate chains for a subtle, refined look to more statement designs that stand out, the collection caters to a variety of styles and occasions. Whether you’re dressing for a special event or enhancing your everyday outfit, there’s a necklace to suit your style. Available in a range of metals and finishes, each piece is thoughtfully designed with attention to detail and comfort in mind. Ernest Jones necklaces make the perfect gift or a timeless addition to your own jewellery collection, offering lasting beauty you can enjoy for years to come.

Bracelets
Bracelets
From £25

Explore the elegant collection of bracelets at Ernest Jones, designed to bring a refined finishing touch to any look. Crafted from high-quality materials, each piece combines durability with sophisticated style for everyday wear or special occasions. From delicate, understated designs to bold statement pieces, the collection offers something to suit every taste and personality. Perfect as a meaningful gift or a stylish addition to your own jewellery collection, each bracelet is created with comfort and attention to detail in mind. Available in a range of metals and finishes, Ernest Jones bracelets offer versatile style and lasting beauty, making them an essential accessory for any occasion.

Earrings
Earrings
From £20

Discover the elegant collection of earrings at Ernest Jones, designed to add the perfect finishing touch to any look. Crafted from high-quality materials, each pair offers a balance of style, comfort, and lasting durability. From classic studs and timeless hoops to more detailed statement designs, the range suits both everyday wear and special occasions. Whether you're looking for a subtle accessory or something to stand out, there’s a style to match every taste. Available in a variety of metals and finishes, Ernest Jones earrings are thoughtfully designed with attention to detail, making them a meaningful gift or a versatile addition to your jewellery collection.

Reviews

4.3
572 reviews
5 stars
422
4 stars
34
3 stars
28
2 stars
13
1 star
75
  • AH
    Aron Hayre
    Jun 1, 2026
    2.0
    Went to get some links adjusted for a watch I purchased and when I walked in there was a group of workers which I walked towards and none of them made eye contact or wanted to talk to me. It wasn’t until Nina, who was on the opposite side of the room ask if I needed any help as the group just chatted amongst themselves. Nina was very helpful and had great customer service
  • MK
    Meerah Kanaan
    May 18, 2026
    1.0
    Very nice watches and good picks however the blonde girl on the shop floor in the store is very rude asked for help and got ignored saying she’s busy. Waited for ab and she kept walking off. We went around 3:40
  • GL
    Gustavo Larentis
    May 11, 2026
    5.0
    Went there nervous and with a problem, but I was met by very understanding and calm people, their help was of the highest quality. I recommend a lot especially for first time buyers such as me, I thank everyone there for all the help and patience.
  • AM
    Augusto Melo
    May 9, 2026
    1.0
    Very disappointing experience in-store. The shop was relatively quiet, with several staff members present, but most of the time they seemed to be talking amongst themselves rather than actively helping customers. When I did try to get assistance, the information provided about products was inconsistent and I had to repeatedly ask different staff members to get clear answers. This created confusion and a lack of confidence in what I was being told. In the end, I decided not to proceed with my purchase due to the poor service experience. Overall, very unprofessional for a store dealing with high-value products. I will not be returning.
  • HD
    Henry Dao
    May 1, 2026
    5.0
    Yesterday I went to Westfield London to look for my first mechanical watch. I was served by Andres, he was incredibly patient and polite, and helped me choose a watch that I’m very happy with. Highly recommend if you’re looking for a watch and live near White City.

Frequently Asked Questions About Ernest Jones

Where is Ernest Jones located?

Ernest Jones is located at Unit 1117, Westfield London, London, W12 7GD, GB, inside London’s Westfield Centre in White City, Shepherds Bush, on the Ground Floor opposite Calvin Klein and M&S.

What are the opening hours for Ernest Jones?

Ernest Jones is open Monday to Saturday from 10:00 to 21:00 and Sunday from 12:00 to 18:00.

Brand Certified Facts from Ernest Jones

This information is certified by Ernest Jones and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified June 21, 2026Yext Knowledge Graph
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