DIOR

Reviews

• PT

  Pratima Thapa

  5 days ago
  5.0
  I would like to thank Fran , an absolute gem . He was so patient with my requests at the store today. I spent around 30 mins & I even added an extra purchase all because he was so polite . I was with my baby. I had a good mommy & baby day out. Store atmosphere was good. The other lady with curly hair & security were very lovely aswell. Many thanks to miss Jeremy yesterday aswell.
• ND

  Nika Daymon

  Aug 11, 2026
  5.0
  I want to say a huge and heartfelt thank you to Bella, Donata, and Floriana. 🤍 I came to Dior after having an absolutely terrible day, simply to check on the status of my order. I was upset, emotionally drained, and honestly just wanted to get things done and leave. Instead, these three incredible women completely changed the course of my day. They surrounded me with so much warmth and genuine care. They brought out the shoes, encouraged me to try them on, showered me with lovely compliments, and — most importantly — they noticed that I was sad. They took a genuine interest in how I was feeling and somehow managed to make me forget about everything that had been weighing on me. Yes, I understand that luxury comes with a high standard of service. But what I experienced that day went far beyond service. It was human. It was sincere. It was personal. They could have simply brought out my order, beautifully packaged it, and sent me on my way. And technically, that would have been perfectly good service. Instead, they brought out my order with care, warmth, kindness, and soul — and that is something you rarely encounter these days. Bella, Donata, and Floriana are true professionals, but more importantly, they are wonderful human beings. The way they treated me reminded me that sometimes the smallest gesture of genuine kindness can completely change someone’s day. I walked into Dior feeling miserable and walked out smiling. Thank you for giving me so much more than exceptional service. You gave me a moment of genuine human connection — and I will remember it. You are an absolute credit to Dior. 🤍
• DA

  Dana Abdullah

  Jul 29, 2026
  5.0
  I had the best experience ever with lovely Gabi from Dior Boutique Selfridges - 2nd floor. She was very welcoming & warm. She gladly showed me all the new bags & knew exactly what I was looking for. She suggested a suitable payment method as I am travelling from Doha, sent me a wish list to help make up my mind & had everything ready as I went back the next day for my beautiful new tote & scarf! I felt I was shopping with a close friend the whole time 💗! Thank you Gabi for making my shopping day soo perfect 🙏🏻✨
• OO

  Oluwayomi Oni

  Jul 27, 2026
  5.0
  If you visit, make sure to ask for Airu! I went in to return a pair of shoes (KCV334VSO) for my sister that I’d held on to for over three months. Both Airu and the Store Manager provided exceptional service, making me feel genuinely valued. They went above and beyond to arrange a store credit refund for my sister that remains valid for two years. The shop was immaculate, and it's easy to see why this store is so popular. I highly recommend shopping here!
• LG

  lourdes guerrero

  Jul 25, 2026
  1.0
  I rarely leave negative reviews, but my experience with Dior has been extremely disappointing. I bought a pair of Dior shoes for my wedding and, before purchasing, specifically asked whether they could be professionally cleaned afterwards as I wanted to keep using them, they were not only for one day and I was decided to buy the shoes with this purpose. I was assured this wouldn’t be an issue and was told Dior’s (external) specialist cleaning company wouldn’t have any issue . I trusted that advice. After the wedding, getting the shoes cleaned became a frustrating ordeal. I had to repeatedly chase the boutique on WhatsApp and make several trips to the store before they were finally sent away. After weeks of waiting, they were returned with the heel, inside, and soles still dirty. They were sent away a second time, but the result was no better. What disappointed me most was the poor customer service. I had to constantly follow up, made multiple unnecessary trips to the boutique, was without my shoes for over three months, and was then charged £45 to have them returned despite the cleaning being far below an acceptable standard. I understand that delicate materials cannot always be restored perfectly. However, I do expect honest advice before purchase and a level of service that reflects Dior’s reputation. Instead, I experienced months of inconvenience, poor communication, and an outcome that fell well short of expectations. For a brand like Dior, this level of customer care is unacceptable. Sadly, this experience has left me with little confidence in buying anything else again.

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