DIOR

Reviews

• AA

  Abdulrahman A. (abosgr)

  6 days ago
  1.0
  لايوجد شخص للخدمة 🙂🙂
• EE

  Emmkaye

  Sep 28, 2026
  2.0
  This was a while back but this stores manager or employee with long black hair and Middle Eastern/asian is RUDE. I walked in with my sister and father, and mind you we were speaking in our home language which isn't English as we were looking for the Dior lip oil. Us being silly we didn't ask the sales associates for where it was but instead tried looking for it ourselves. We browsed around the displays aswell just to see what products they had new in store and then decided to leave without getting it as we got distracted with the lipsticks. As we exit the store I hear the woman go to the other lady hat, I assume, she's training "people come in here and do that all the time, especially tourists" which is just a crazy and inconsiderate comment to make while I'm literally walking out and in range, I get it as I work in sales myself but at least have the courtesy to bloody wait until I leave. And to you lady, no, I'm not a tourist I just didn't want to purchase because you were not attending us at all just a hello, and didn't offer to help that whole time. Terrible service but other than that no issues with anyone else. Be careful what you say because customers have ears too.
• RD

  Rednow Developments

  Sep 25, 2026
  5.0
  I had the most amazing experience at Dior in London for my 40th birthday. I wanted to treat myself to a Saddle Bag, so I booked an appointment in store to make sure I had some dedicated time to find the perfect one. From the moment I arrived, I was greeted by Karlie, who was absolutely fantastic. She was warm, attentive and incredibly knowledgeable, and made the whole experience feel really special from start to finish. Honestly, it was probably the best shopping experience I’ve ever had. Buying something special for my 40th was already exciting, but Karlie made the whole experience even more memorable. A huge thank you to Karlie for making my birthday treat so special. I would 100% recommend Karlie and Dior and will definitely be back! Thank you! ❤️
• MA

  Mo A

  Sep 17, 2026
  2.0
  Beware when buying from this store. Goods are not refundable only can be exchanged. However, goods bought online can be or goods purchased in Harrods or selfridges can be. No explanation to this and it’s not made very clear when making the purchase. Customer service over the phone and in store is just crap.
• YK

  Yehya Kamaluden

  Aug 16, 2026
  1.0
  WARNING: DO NOT BUY ONLINE — ZERO ACCOUNTABILITY FOR USED GOODS I spent nearly £900 on a pair of brand-new Dior shoes (Size 45) as an important surprise gift for my brother. Instead of receiving the factory-new luxury product I paid for, I was delivered a heavily worn, second-hand pair of shoes in the completely wrong size (Size 43). Whether this was down to transit tampering by the courier or a massive error in the Dior warehouse, the way Dior Customer Service handled the situation is disgraceful. After contacting them, they instructed me to send the items back. However, their final response was shocking: they claimed their warehouse CCTV showed they packed the right product, completely shutting down my case and refusing to help. Warehouse CCTV only shows what happens at a packing desk; it does not prove the chain of custody or what happens to a parcel during transit. By hiding behind their cameras, Dior is essentially accusing paying customers of fraud while pocketing their money and ignoring UK consumer delivery laws. Save your hard-earned money and buy your luxury goods elsewhere. If anything goes wrong with an online order, Dior will blame you and leave you completely out of pocket. Since they refuse to refund me, I am left with a useless pair of dirty, used shoes that I will be putting up for public auction under the title "Dior Customer Service Shoes" to show the world exactly what a £900 luxury experience looks like here.