Charles Tyrwhitt

Reviews

• EN

  Eric Pak (nicolasthecage)

  6 days ago
  1.0
  Was completely ignored by staff. When I asked for help they would leave to get something and now come back. A member of the team said three colleagues had not bothered to come in due to the heat. Very unprofessional and I felt completely disregarded. My comment were taken with very little to no care. Fit okay after alterations, but any comments I made about the look of it was disregarded with the staff saying it was fine…. The store was Jermyn Street. I gave up with them and went to the Victoria Street store where I recently much better service.
• BH

  Brad Harvey-Fiander

  Aug 11, 2026
  1.0
  Ordered shirts at this store and were assured they would be ready by the 8th. It is now the 11th and there is no update from the store and they aren't answering their phone. Such a disappointing experience to travel half way around the world to find that their online brand does not match the in-store experience. Their own Google listing here advertises that customers can explore their full collection at this store, which is simply false. They had next to no classic fit shirts available and we were told we could only get that full range by ordering online.
• TF

  Tp France

  Aug 10, 2026
  5.0
  Amazing shirts and even better customer service. Got 5 shirts for 175£ which is a great deal for the quality of the products. The non-iron shirts are a godsend. Very quick, easily reusable and the quality does not deteriorate over time
• BH

  Ben Hambrook

  Jul 27, 2026
  1.0
  Awful experience, never use for something as important as a wedding. Purchased a suit that needed altering, after picking it up from being altered discovered a very obvious byro pen line drawn right across the front of the jacket, sadly only noticed once back home. The in store customer service is absolutely awful. Lots of staff wondering around but most of them are too interested in chatting to each other rather than assisting customers or being at the desks. When waiting for the staff member to locate my suit to pick up she was very visibly standing in the back chatting to other staff members for a good 3-5 minutes before handing the suit over. Staff are also generally rude and with attitude. The customer service phone line is actually where they shine, very helpful and thoughtful. Although they themselves have spent all day trying to get in touch with a member of staff at the Jerymyn St store to help with my ruined suit, and no one is answering or returning their calls. Nor did they answer or return my calls when I tried. Seriously advice against using or buying from here for anything as important as a wedding.
• ST

  Stephen Thomas

  Jul 16, 2026
  5.0
  This was my first visit a couple of months ago, and it turned me into a returning customer. From the moment I walked in, I was warmly welcomed by the gentleman at the front (I believe the manager), who immediately took the time to understand what I was looking for. I was then looked after by Jose Salvador, who measured me, helped me find the right fit, and gave genuinely helpful advice on colours, styles and what would suit me best not just what they had on the shelves. Dennis was equally outstanding. Even while serving other customers, he never made me feel rushed. He always came back, answered every question with patience, and walked me through different collections, occasions and options. The teamwork between everyone in the store was noticeable :) they communicated well and genuinely cared about getting things right. What impressed me most was their attitude. If something wasn’t available, they didn’t simply say “we don’t have it.” They found alternatives, checked other stock, arranged delivery where possible, and always came back with a solution. That’s the sort of customer service that keeps people coming back. The whole experience was relaxed, professional and incredibly efficient. Whether you’re looking for business wear, a wedding outfit or simply quality clothing and accessories, you’ll receive honest advice without any pressure. A special thank you to Jose Salvador, Dennis, and the rest of the team. Your knowledge, patience and genuine care are exactly why I keep returning. You’ve earned a customer for life. Highly recommended.