CHANEL & moi - Les Ateliers

Reviews

• KK

  Kasia Kowalska

  Sep 16, 2026
  5.0
  Wonderful experience and truly exceptional service. I brought in my Chanel bag after accidentally staining the interior, and the team were incredibly kind, attentive and helpful. They took such great care of the bag and cleaned it beautifully. I was particularly touched by how genuinely helpful and accommodating everyone was. A perfect example of the level of service you hope for from Chanel. Thank you so much!
• AA

  Alyaa Alsalmi

  Sep 10, 2026
  1.0
  Horrible service. The staff are extremely rude, inconsiderate and obnoxious. I had taken my fabric flap bag to the store which has been coming apart from the very beginning with no reason and asked for some sort of solution. I was informed that Chanel does not restore fabrics in a dismissive manner, and while I understand that the employee doesn’t create the rules, I would expect to be informed in a kind and understanding manner like a valued customer. I insisted on knowing how this could happen after such a short period and was told in a condescending manner that the employee is not there to tell me how or why this happens. I have always received the best service at every Chanel store, even while being let down, the style in which it has been communicated has always been respectful. This experience made me feel as if customers are not valued in the after care experience.
• CS

  Chiara Saccardo

  Jul 24, 2026
  1.0
  As a long-standing CHANEL customer, I was disappointed by my recent after-sales experience. While some members of staff were courteous, my overall experience was far from the level of service I expected from CHANEL. I received inconsistent information throughout the process and was asked to provide different documents and photographs over multiple exchanges, only to be told that my bag could not be restored because it had previously been treated by a third party. What disappointed me most was the way the appointment was handled. The manager’s attitude came across as dismissive and lacking empathy, leaving me feeling more like a problem than a valued customer. A luxury brand is defined not only by its products, but also by how customers are treated, especially when the outcome is not the one they hoped for. I fully understand that not every item is eligible for restoration. My disappointment is not with the final decision itself, but with the lack of clear, consistent communication and the way the situation was handled. I expected a much more professional and customer-focused after-sales experience from CHANEL.
• GB

  GiGi Bne

  Jun 26, 2025
  1.0
  Poor service I will never go there again staff are very rude
• GY

  Guangsen Yan

  Feb 15, 2025
  1.0
  I had a disappointing experience at this Chanel & Moi Les Ateliers in London when picking up my Chanel handbag. I understand that staffing shortages can cause delays, but what bothered me was that a male staff member completely overlooked me who was the first in the queue and served a couple who arrived about 10 minutes later. I mean human error happens, so I actually wouldn’t concern much with that. After waiting patiently for him to finish, I pointed out that it should be a “first come, first served” system. Instead of an apology, I received indifference— he kept defending his narrative in a passive aggressive manner saying I was the later arrived one and when I politely asked for his name, he refused to provide it, claiming I’d get an email receipt that never arrived. That’s making this case so frustrating. On the bright side, Marjorie was fantastic as always; she proactively checked me in during her intervals and showed genuine hospitality. I really hope management addresses these inconsistencies in service.

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