CELINE LONDON NEW BOND STREET MEN & WOMEN

Reviews

• NW

  Nyana Waters

  Oct 5, 2026
  1.0
  Never been so appalled with Celine staff service. My friend and I walked in both avid Celine purchasers and never have I been so ignored in my life. There was probably at least 6 staff maybe more in the store all on their phones or talking amongst each other. No other customers in sight! We didn’t even get a hello only from the lovely door man… Appalling. Went down the road and bought a bag from Chanel instead. 30/09/26
• CY

  Cem Yildiz

  Sep 30, 2026
  1.0
  This is the worst quality jewellery I have ever come across. Stay clear of this brand. Only thing good they know is bags. Would never buy again everything broke bad quality and refuse to give refund jewellery turned orange.
• JS

  Javier Santana

  Sep 14, 2026
  5.0
  Oscar is a gem. Very knowledgeable and helpful. I was able to get what my wife wanted without issues. Everyone else is extremely friendly as well. One of the better experiences I’ve had when shopping for bags. I would make the effort to fly back here from Florida just for the same treatment. Pure excellence!
• AW

  Andrew Warr

  Sep 14, 2026
  5.0
  JB the legend! Had some help from a chick yesterday. I lost my bag for my shades and she helped me out with a new one! Love Celine
• TC

  Tanapachara Chusong

  Jul 29, 2026
  1.0
  I am writing to express my deep disappointment regarding both the quality of a pair of CELINE sunglasses I recently purchased and the unacceptable customer service I received at your New Bond Street flagship boutique. As a loyal customer, I chose to invest in a luxury product because I expected exceptional craftsmanship and an equally exceptional after-sales experience. Unfortunately, my experience has fallen far below the standards I associate with a prestigious fashion house such as CELINE. The sunglasses I purchased are simply not comfortable to wear. They are excessively wide and do not fit my face securely, making them impractical despite their premium price. Seeking professional advice, I visited your New Bond Street flagship store in the hope that your team could assist with an adjustment or offer a suitable solution. Instead, I was told by a sales associate, "There is nothing wrong with the sunglasses. They are just too loose for your face. You need to take them to an optician to fix them." I found this response both dismissive and unacceptable. I did not visit a luxury boutique expecting to be redirected elsewhere to resolve an issue with a product I had purchased from CELINE. After spending a significant amount of money, I expected your team to take ownership of the situation, provide assistance, or at the very least offer a genuine attempt to help. Being told to seek help from a third party without any effort from your staff reflects a serious lack of customer care. This is not the level of service one expects from a world-renowned luxury brand. It left me feeling undervalued as a customer and extremely disappointed. This has, without question, been the worst customer service experience I have ever encountered from a high-end fashion house. Luxury is not defined solely by the products it sells, but by the service and care offered long after a purchase has been made. Sadly, CELINE failed to deliver on both. I would appreciate a prompt response explaining how you intend to resolve this matter. I sincerely hope this experience is not representative of CELINE's customer service standards and that appropriate steps will be taken to restore my confidence in your brand.