I am very disappointed with the customer service at the CK Wembley store. During my visit, the staff member at the counter (possibly named Sarah) was unpleasant and made me feel uncomfortable.
I have shopped with CK before, but this experience at the Wembley location was very disappointing due to the attitude of the staff.
I hope management can address this issue and improve the level of customer service in the future.
PP
Phoenix
Mar 21, 2026
5.0
Today there was a great discount at the store! And thanks to Shavini she helped us a lot and the lady at the cashier let us know about discounts. I’ll be back soon!
AC
Ariel Castro
Feb 23, 2026
2.0
1 star lost for the initial customer service
1 star lost for the return/exchange policy
1 star lost for the "outlet prices" which are not really outlet, you'll still pay 75 pounds for 4 items.
1 star left for the nice gentleman that tolerated my wrath during the attempted return
1 star left for the designs, because I like them
Context: the outlet is fine, they have a decent selection and the prices are cheaper than normal CK (though not as cheap as I believe an outlet should be, its like 3-5 pounds off). However, when I purchased 3 pairs of underwear the CK employee did not tell me that I could not exchange or return the underwear, then when I came to return them because they don't fit (tried on over shorts, I'm not a monster), they would not accept them for exchange or return. However this was not explained at purchase, it's not posted anywhere, and I was not given a receipt (probably because the employee knew I couldn't return them period, no pun intended). However having known that at the time of purchase I would not have gotten them. They don't want them returned due to hygiene issues. I get that, that's why, everywhere else I've shopped in Europe and America, we are required to try them on over shorts. As an alternative solution, CK could provide a pair of "try on" panties for each type that they sell, then persons will just use the same pairs to try them on. I've never heard of not being able to try a pair of underwear and just having to eat the cost if it doesn't fit. Apparently at this store, or all CK stores in UK, it's policy they are supposed to tell you at check-out that you can't return the items, but when this doesn't happen what are consumes supposed to do expect expect throw away money?
Frequently Asked Questions About Calvin Klein Outlet
What products does Calvin Klein Outlet offer?
Calvin Klein Outlet offers minimal underwear and denim designed for everyday comfort, catering to everyone.
What are the opening hours of Calvin Klein Outlet?
Calvin Klein Outlet is open Monday to Wednesday from 10:00 to 20:00, Thursday to Saturday from 10:00 to 21:00, and Sunday from 12:00 to 18:00.
Where is Calvin Klein Outlet located?
It is located at 83 Wembley Park Boulevard, Unit 79-80, London, HA9 0QL, United Kingdom.
Does Calvin Klein Outlet offer pickup or delivery services?
No, pickup and delivery services are not offered at Calvin Klein Outlet.
What payment methods are accepted at Calvin Klein Outlet?
Calvin Klein Outlet accepts Alipay, American Express, Android Pay, Apple Pay, Cash, Klarna, Maestro, Mastercard, UnionPay, Visa, VPay, and WeChat Pay.
How can I contact Calvin Klein Outlet?
You can contact them by phone at +442089034438 or via email at ckoutlet.wembley@ck.com.
Are there nearby restaurants where I can eat after shopping at Calvin Klein Outlet?
Yes, nearby you have Pret A Manger for sandwiches and coffee, Afrikana Wembley Park offering African and halal cuisine, and wagamama wembley for Japanese and Asian food.
Is there convenient transportation available near Calvin Klein Outlet?
Yes, Wembley Stadium Cabs & Taxis provide airport shuttles and travel services nearby, making it easier to visit the outlet.
What other clothing stores are near Calvin Klein Outlet?
Nearby clothing stores include Adidas Outlet Store for sportswear and shoes, and Moss Bros Wembley which offers men's clothing and fashion accessories.
Where can I enjoy coffee near Calvin Klein Outlet?
There are several coffee shops nearby, including Pret A Manger and Costa Coffee, ideal for a break before or after shopping.
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