Today I visited the Calvin Klein store in Westfield and unfortunately my experience was disappointing.
While the staff greeted me, nobody offered any assistance during my visit. What made me especially uncomfortable was being watched very closely by one employee while I was looking at lingerie, as if I was suspected of stealing, despite simply shopping with bags from other stores.
At checkout, the cashier repeated the total price(around 100-110£) of my items multiple times in a way that felt unnecessary and judgmental. After the second time, I even asked her directly if I looked like someone who could not afford to pay for the items. No customer should be made to feel that way.
I believe this behaviour is inappropriate, especially in a multicultural city like London where people should not be judged based on age or appearance.
I also hope staff can be reminded about professionalism, customer service, and personal hygiene standards, as these things strongly affect the shopping experience.
I expected a much more welcoming atmosphere from Calvin Klein, because I’m a regular customer
HC
hanna Chen
Feb 21, 2026
5.0
Hinal and krupali are so sweet so nice ❤️ u two make me feel wonderful tonight ❤️
LJ
L J
Jan 13, 2026
5.0
During the Christmas period I decided to come to this store and I must say the service here was fantastic. Particularly one of the staff, Maxwell, was extremely helpful and guided me through some gift ideas. Very good service, he deserves a raise! I 100% recommend and will definitely come back here again.
DJ
Demi James
Nov 30, 2025
5.0
One of best experiences shopping in Westfield was helped by Maxwell helped me pick out my gifts for my boyfriend
What products does Calvin Klein offer at the Ariel Way location in London?
Calvin Klein at Ariel Way offers minimal underwear and denim designed for everyday wear, including men's and women's clothing, shoes, and fashion accessories.
What are the opening hours for Calvin Klein in London?
The store is open Monday to Saturday from 10:00 to 21:00, and Sunday from 12:00 to 18:00.
Does Calvin Klein at Ariel Way offer in-store pickup?
Yes, Calvin Klein offers in-store pickup as a pickup and delivery service.
What payment options are accepted at Calvin Klein in London?
The store accepts multiple payment options including Alipay, American Express, Android Pay, Apple Pay, Cash, Klarna, Maestro, Mastercard, UnionPay, Visa, and VPay.
How can I contact Calvin Klein's Ariel Way store in London?
You can contact the store by phone at +44 203 542 4104 (local) or +44 203 542 4108 (main), or by email at ckstore.london.whitecity@ck.com.
Where is Calvin Klein located in London?
Calvin Klein is located at Unit 1120, Ariel Way, London, W12 7GB, United Kingdom.
Are there any shoe stores near Calvin Klein at Ariel Way?
Yes, nearby shoe stores include Crocs London Westfield and other Calvin Klein locations that also offer shoes.
Is there an EV charging station close to Calvin Klein at Ariel Way?
Yes, there are multiple bp Pulse EV charging stations nearby, which can be useful if you're visiting the store with an electric vehicle.
What nearby places can I visit for refreshments or snacks when shopping at Calvin Klein?
The nearby Buttercup Cake Shop is a great option for cupcakes, pastries, and café treats to enjoy before or after your visit.
Are there any coworking spaces near Calvin Klein at Ariel Way?
Yes, Venture X White City is a nearby coworking space and commercial real estate location if you need workspace or business services close by.
Brand Certified Facts from Calvin Klein
This information is certified by Calvin Klein and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified June 21, 2026Yext Knowledge Graph
Address
Categories
Geo coordinates
Legal business name
Hours of operation
Phone number
Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: