Calvin Klein

Reviews

• GR

  G R

  Sep 20, 2026
  1.0
  I visited the Calvin Klein store at Westfield on 18/09 and unfortunately had a very disappointing experience with Dominik, who served me according to my receipt. I bought two packs of Low Rise Trunks (six pairs), which came to £79.20 after my 10% student discount (£88 at full price). After leaving the store and continuing my shopping, I met up with my girlfriend, who had coincidentally bought me exactly the same trunks from John Lewis in Westfield for £32.99 per three-pack - £65.98 for six pairs. So even with my student discount, Calvin Klein was around £13 more expensive, and at full price the difference would have been over £22. I’d only left the Calvin Klein store around 10-20 minutes earlier and hadn’t even left Westfield, so I went straight back and asked whether I could return mine. Both boxes were completely unopened, the plastic seals were fully intact, and I had my receipt. Dominik abruptly refused, saying that underwear couldn’t be returned once a customer had left the store, regardless of whether it was still factory sealed. What particularly frustrated me was that he then claimed he had specifically explained this to me when I purchased them. He hadn’t. At no point during the transaction was I told that simply leaving the shop would make two completely unopened packs non-returnable. I subsequently contacted Calvin Klein Customer Service and explained the situation. They seemed surprised that the store wouldn’t accept the return given that the packs were completely unopened and I’d only purchased them minutes earlier. They initially suggested that I go back into the store, speak to the manager and ask for the complaints book. By that point, however, I didn’t feel particularly comfortable going back in and having another confrontation over it. What makes the policy even more difficult to understand is that Calvin Klein allows unopened underwear purchased online to be returned under its online returns policy, yet an identical factory-sealed product bought directly from one of its stores apparently cannot be returned at all. From a hygiene perspective, I struggle to see the meaningful difference. I would obviously have preferred a full refund on two completely unopened products I’d bought only 10-20 minutes earlier, but what was particularly disappointing was that Dominik didn’t even offer an exchange, store credit, or any other goodwill solution. Even something as simple as offering a further discount to cover the roughly £13 difference with John Lewis would have left me perfectly happy. Instead, there was no attempt to find any kind of compromise or resolution. To Calvin Klein’s credit, their Customer Service team later escalated the matter and have now provided me with an £80 promotional code to use online, which I very much appreciate. So I want to make clear that this review is specifically a reflection of my experience at the Westfield store and the way the situation was handled there, rather than Calvin Klein’s Customer Service team or the company as a whole. Policies are policies, but good customer service also involves common sense, discretion and how you deal with the customer standing in front of you. I’ve bought Calvin Klein underwear for years, and while their Customer Service team ultimately resolved the situation very generously, my experience at this particular store has genuinely made me think twice about buying directly from it again. A very minor issue could easily have been resolved positively at store level, but instead it resulted in a one-star experience.
• IS

  Igor Servewise

  Sep 17, 2026
  5.0
  Really happy with my curtains, but this review is mainly a shout-out to Maxwell. I’ve visited the store a few times now, and every single time he’s been incredibly welcoming, helpful, patient and genuinely kind. Nothing ever feels like too much trouble, and he has a way of making the whole experience feel easy and pleasant. Great products are important, of course, but customer service like this is what really makes a place stand out. Massive shout-out to Maxwell - an absolute credit to the store.
• EG

  ELLISON GONSALVES

  Sep 4, 2026
  5.0
  Customer Service was outstanding in the store by Sabah She really took her time and helped me out with my shopping.. Best Customer Service is would say God bless her always
• CK

  Chris ke

  Aug 22, 2026
  5.0
  Excellent customer service at Shepherd‘s Bush Westfield! Thank you, store manager Fardosa! I ordered Calvin Klein underwear online, and unfortunately it arrived with the security tag still attached. After I showed my invoice and order receipt, Fardosa patiently helped me resolve the issue — since the online security tag was different from the ones used in-store, she even walked with me to nearby stores to find someone who could remove it. I really appreciate her effort and kindness. Thanks to her, I’ll be a lifelong CK customer!
• AD

  Anastasiia Derevenchuk

  Jun 2, 2026
  1.0
  Today I visited the Calvin Klein store in Westfield and unfortunately my experience was disappointing. While the staff greeted me, nobody offered any assistance during my visit. What made me especially uncomfortable was being watched very closely by one employee while I was looking at lingerie, as if I was suspected of stealing, despite simply shopping with bags from other stores. At checkout, the cashier repeated the total price(around 100-110£) of my items multiple times in a way that felt unnecessary and judgmental. After the second time, I even asked her directly if I looked like someone who could not afford to pay for the items. No customer should be made to feel that way. I believe this behaviour is inappropriate, especially in a multicultural city like London where people should not be judged based on age or appearance. I also hope staff can be reminded about professionalism, customer service, and personal hygiene standards, as these things strongly affect the shopping experience. I expected a much more welcoming atmosphere from Calvin Klein, because I’m a regular customer

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