Bucherer - Selfridges

Reviews

• MM

  M m13

  Aug 7, 2024
  1.0
  Visited 26th July Saturday, 1 hour before closing time and I have to say that I have never met such disinterested and less hospitable staff in any AD around the globe. Don’t expect much from Bucherer but the standards are on the floor. Cannot say the same about WoS. Will visit next time to have my details removed from the system.
• NB

  nathan blackmore

  Jul 28, 2023
  5.0
  Great service this evening from Arwis. Was a true gentleman throughout the service and incredibly helpful. Took me through all the models and helped me make a decision. Gave incredibly helpful advice, very personable and friendly as-well as knowing every detail about the Rolex brand. Not a bad word to write about the service.
• MM

  memonion

  Apr 8, 2023
  1.0
  Awful customer service. I was enquiring about a £4,000 watch and they gave me a ripped piece of paper not big enough to wrap a chewed gum to write my contact details on it. Bucherer, buy your staff some notepads and pens because this is a complete embarrassment.
• AC

  Alvin Chua

  Jan 11, 2023
  1.0
  If there was a zero star option I would’ve picked it! Bought a Zenith El Primero Defy 21 in mid August 2022. Within a few days the watch was sent back as the chrono buttons were faulty. After numerous emails and a lot of prompting from my end, I finally received notification in mid December that the watch was ready for collection. In spite of my chat with Nan the floor manager when I dropped off the watch in August, the service department were obstructive and unhelpful at best! Matt from service emailed back saying they do not send watches overseas (I’m from South Australia and really did not want to make a 11500km trip just to pick up a watch but had no choice!) notwithstanding the conversation I had with the floor manager! I was on a family holiday in spain and had to make a side trip to London yesterday just to pick up the watch today! If Bucherer at Selfridges continue this horrendous lack of service and blatant breach of the Consumer act 2015, I would suggest strongly that you stop accepting any sales to tourists! A sales transaction esp for a luxury item should go far beyond money exchange! It’s a relationship that’s built with trust and time and guess what, this experience has not strengthened my resolve to NEVER shop at Selfridges again! Edit 13/2/2023 - Bucherer online team response was to email them - I did on same day and YET to hear from anyone there, similar experience to prior to me posting this review! Confirms what I thought - transaction made, they lose interest!
• TX

  Tracey Xiao

  Nov 14, 2022
  2.0
  Danilo have a really bad attitude, makes us very uncomfortable.

Frequently Asked Questions About Bucherer - Selfridges