Bucherer Fine Jewellery - Selfridges

Reviews

• PH

  Paul Hollway

  Oct 9, 2023
  3.0
  I purchased a Tag Heuer Autavia at this location, Aida the lady who served me was very polite and helpful. I thought this particular watch comes in a wooden box, not the usual generic Tag box, also the COSC certificate was missing. Upon doing some homework I returned to the store two days later and politely raised my concerns, after being passed to three different sales assistants, I was advised by the supervisor, if I wanted a wooden box, I could have one if they had any in the stock, inferring I was asking for something extra, not the correct box for the watch! He also advised they didn't have the COSC certificate which would have been sent from the manufacturer with the watch, and they would have to request a replacement from Tag. On this second visit I wasn't even offered a seat while they searched the stock room to no avail. As an avid and experienced watch collector I would definitely not recommend purchasing here.
• RS

  R SHAH

  Aug 13, 2023
  5.0
  Had a very positive experience with Linda Asamgoah at Bucherer at Selfridges. Linda was exceptionally professional and very friendly. She was exemplary in her customer service delivery. She gave me time without making me feel rushed and engaged really well offering me sound advice and helping me choose a very special timepiece. She fully delivered and helped me achieve my wish of having a Rolex. Linda is a true asset to Bucherer and it is because of her outstanding customer service that has compelled me to write this review and recommend highly to visit her at Bucherer. Thanks Linda !
• MM

  memonion

  Apr 8, 2023
  1.0
  Awful customer service. I was enquiring about a £4,000 watch and they gave me a ripped piece of paper not big enough to wrap a chewed gum to write my contact details on it. Bucherer, buy your staff some notepads and pens because this is a complete embarrassment.
• JY

  Jason Yuan

  Apr 3, 2022
  5.0
  Booked an Introduction to Rolex with Arnis who was very patient and polite, learnt a lot about the stories and function behind each Rolex watch. Truly a great experience for anyone that wants to learn more about Rolex
• MB

  Martin Boulden

  Jan 19, 2022
  1.0
  My experience of the Bucherer Store in Oxford St, London and the Manageress Hoda Michael leads me to think customer care needs working on ! I was forced to buy £700 of jewellery I didn’t want otherwise they wouldn’t sell me the watch I ordered ! I was blackmailed into having to buy these ear rings just to collect my watch. I was then told by the salesperson for the next watch I would have to buy Hoda Michael Louboutin Shoes or an expensive Handbag and give them to her as a personal gift !!! This boutique only sells to ‘Flippers’ which is obvious by the number of their watches at Grey Market Dealers. There is no question this Boutique is corrupt. I even recorded the whole meeting on my iphone as proof to show the MD Adrian Maronneau of Bucherer in London. He has no interest whatsoever- which shows customer care is zero !

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