BALENCIAGA

Reviews

• ZA

  Zain Alshamsi

  Jun 10, 2026
  5.0
  Thanks Vicky. Very warm & friendly & was a delight meeting her!
• MX

  Mr X

  Dec 4, 2022
  1.0
  Thanks for showing your real face with your latest advertise.
• LM

  Lady of Mystery

  Apr 14, 2022
  5.0
  We were lucky to have an Amazing customer service experience by Kyle Liang in the store at Sloan Street. I end up wanting to buy something else there because of the great customer experience Kyle provided. They didn’t have another Neo Classic in medium size - only on display but he kindly searched this bag for me in other store where I was able to buy the next day. He is a sunshine of the store 🤍
• LY

  Liarna Yearwood

  Mar 27, 2022
  1.0
  I will not purchase from this store or from Balenciaga again unfortunately. I was a loyal customer until my most recent experience. I purchased a Christmas gift for my husband at this store. My customer service advisor told me that I couldn’t get a refund if my husband didn’t like the shoes, but not to worry, because I could still get an exchange. Being a loyal customer, I accepted this at bought a pair of speed 2.0 in black. Size 9. When my husband tried the shoes on, the material was very loose, the quality was extremely poor and the integrity of the shoes was very weak and cheap. When he wore the shoes the material on the back of the shoes and the side kept on creasing (see images attached). A couple of wears and they would have been ready for the bin. They look really cheap and considering I paid £725 for them, I was disappointed. I have a pair of original speed trainers and the quality is much better. Images attached. We reported the problem straight away and this is where the problems started. Robert from the Sloane Square branch attempted to assist us but his communication and customer service was poor. He advised us to bring the shoes in and didn’t even bother respond to us once he bought them in. I had to chase him (see images). We had to wait weeks whilst the shoes were sent all the way to Italy for a technical analysis (I’m not sure what this would prove) but we waited patiently. Weeks passed and we had to continued to chase for updates. Robert eventually comes back to us with his nonchalant attitude to tell us that everything is fine with the shoes and we should come to collect them. They didn’t care that the quality was poor and ignored the images. I was shocked. So I asked for the customer complaints email. We contacted the complaints departments to get told that the decision was final (see email response attached). They could not even be bothered to address me by name. You can see that it was a standard response that they send to everyone. Poor. In summary: DO NOT PURCHASE FROM THIS STORE. DO NOT PURCHASE SPEED 2.0 The shoes we had were not adequate and were definitely not worth £725. You have lost a customer.
• ES

  Ella M. Silavwe-Lukunka

  Nov 4, 2021
  5.0
  I don't normally reviews but I felt on this occasion this was a must! I had a lovely experience at the new store which may I add is absolutely stunning! So intriguing and really fits well with the brand. I wanted to particularly note how Carla was so attentive from the moment I walked in. She was so warm, friendly and so knowledgeable with the brand and the story behind each item. She knew exactly what I wanted and even showed me items I didn't know even know about (still dreaming about the speed lace ups!). If it wasn't for Carla, I probably wouldn't have stayed as long as I did. It was a much needed day out for myself! I still need to buy my shoes so I will be returning and hoping she'll be able to serve me!