Intimissimi

Reviews

• AA

  Anonymous

  Aug 10, 2026
  4.0
  The only Intimissi store with good customer service! Friendly, helpful, knowledgeable and professional team. Unlike all other stores.
• HH

  HC

  Aug 9, 2026
  1.0
  I have had a very bad experience shopping at this branch, as I was served by Uliana who was incredibly rude and very disrespectful. She created a very hostile environment and spoke very harshly to my sister. No customer should ever be spoken to that way. She was very unhelpful and rude.
• AA

  AB

  Apr 18, 2026
  1.0
  It feels quite uncomfortable to shop here, a staff member turned round to stare at me and whatever items I looked at. Felt a bit judged and not at ease.
• SY

  sandy yeh

  Mar 26, 2026
  1.0
  I had a disappointing experience at the Intimissimi store on two visits (25 March evening and 26 March around 4–5 PM), involving the same staff member (female, long black hair, approx. 40s–50s). On my first visit, I exchanged an item from a discounted bundle, but the staff did not explain that the promotion would no longer apply. The refund amount was unclear and only later I realised it was not calculated as expected. When I returned to ask, the staff member was dismissive and simply said “the system works this way,” without properly explaining. I only found out I needed to return everything and repurchase after asking myself. On my second visit, I tried to use an email voucher with a barcode, but was told it couldn’t be scanned without a physical card. The same staff member then sarcastically placed my laptop under the scanner and said, “Can you see if this works?” — which felt very unprofessional. Lack of clear communication and poor attitude on both occasions made this experience very frustrating. I would not feel comfortable returning.
• SR

  Samantha Roserphield

  Feb 18, 2026
  1.0
  Really disappointed with my experience here. The customer service is honestly very poor. Staff take a long time to bring your items sometimes, and the whole process feels slow and unorganised. On top of that, probably the manager came across as quite rude and unwelcoming. Instead of feeling comfortable shopping, I felt judged the entire time, which is not how a customer should feel in any store. Shopping should be a pleasant experience, but this one left me frustrated. I hope they improve. Besides the quality of the products is great.