TK Maxx

Reviews

• JM

  Jerome Mitchell

  5 days ago
  1.0
  Despite this store being relatively big and equipped with 11 checkouts, the service is extremely slow and management don't seem to support the team of staff there. Every single time I have been here there's always been 1 or 2 staff at checkout while the line build ups and everyone is frustrated, I've witnessed people getting fed up they turn around and walk out the store, not a good impression that they would be losing sales.
• DM

  Dell McMahon

  Sep 11, 2026
  1.0
  I went there on the 11th September at around 15:00pm and it was the worst place I’ve ever been the staff are absolutely awful they don’t know any policies and need training immediately I picked up Hunter boots that had a red tag on them (£59.99 to £48) and when trying them the tag must of ripped off and we hadn’t noticed and continued shopping when getting to the till we couldn’t find the tag and we said oh it ripped off when I explained the lady with the headscarf said “ oh I’ll message on her personal phone to get someone to check after 10mins a talk asian man with glasses brings a completely different shoe I then had to explain the difference between a brand and a collection which is common sense then after explaining a asian lady with a ponytail and glasses claims she’s the manager and tells me “go and look for the tag” which I thought was rude and extremely unprofessional nether less I still go look when I’m walking I go to the shoe section and find the tag completely on the floor when we was trying I find the “manager” allegedly which she lied about and show her she snatched the tag and said I was wrong when it was the correct tag and price then a rude blonde lady with an accent is speaking to me and says she’s the manager and is trying to make me feel dumb and crazy she didn’t know anything she was talking about and brushes me to the side then apparently the real manager who can’t train his staff which lie to customers who name is Ricardo doesn’t hear me out and trying to explain policy that seems he doesn’t understand. They say the can’t honor the price and are going of a written in gel pen at the bottom of the shoe price with no real tag. All the staff do not know what they are doing and the shoe is a mess and very dirty and they don’t put tags on properly absolutely state of a shoe.
• OD

  oliver donnelly

  Aug 24, 2026
  4.0
  Lovely food and staff
• CC

  Caca

  Aug 17, 2026
  5.0
  I just wanted to say a huge thank you to Alex for going above and beyond to help me today. I found an item I really wanted, but unfortunately the glass was damaged and, understandably, it couldn’t be sold as it was because of the safety risk. It was the last one available, and when I explained that I particularly wanted it for my autistic son, Alex was incredibly kind and understanding. Rather than simply saying there was nothing he could do, he went out of his way to find a safe solution, removing the damaged glass so that I could still purchase the item safely. It may seem like a small thing, but it genuinely meant a lot to me. Alex was kind, patient and extremely helpful, and his customer service was exceptional. He is a real credit to TK Maxx and absolutely deserves recognition. Thank you so much, Alex! 😊
• AV

  anish vemareddy

  Aug 11, 2026
  1.0
  Worst experience. The colleague who’s standing at the trail room not even know how to treat and talk with the customers.