I initially went with my friend to buy her items and later I saw the WOC which I felt it maybe useful for my daily use. Sumera helped us and showed us the different bags and she was so friendly and helpful. Later Wiolette helped me with the purchase and packaging. I had a nice experience at Chanel, Terminal 5. Tqsm Sumera & Wiolette.
ZA
Zalina Azim
Jun 1, 2026
5.0
Initially I was just browsing to look at wallets.
Sales staff Sumera was very helpful, friendly and very attentive resulting with me ended up buying 2 items, wallet n purse.
NS
nadia see
Nov 27, 2025
1.0
visited the Chanel boutique at Heathrow Terminal 5 intending to make a purchase. The first sales assistant who helped me was absolutely lovely and welcoming. However, when we got to the till, another staff member (curly hair tied up) openly reprimanded her in front of me for how the box was prepared. The assistant looked mortified and on the verge of tears.
I mentioned I was in a rush for my flight and didn’t need extra wrapping, but the second staff member responded in a bitter tone with, “You want it in a bag, no?” She returned five minutes later, handed me the bag without a single thank you or goodbye.
This was a truly disappointing experience, and I genuinely feel bad for the kind staff member who served me initially.
What products does CHANEL HEATHROW TERMINAL 5 offer?
CHANEL HEATHROW TERMINAL 5 offers ready-to-wear, leather goods, shoes, accessories, watches, high jewelry, fragrances, and beauty products.
Where is CHANEL HEATHROW TERMINAL 5 located?
It is located at Wallis Road, Terminal 5, Hounslow, TW6 2GA, United Kingdom.
What are the opening hours of CHANEL HEATHROW TERMINAL 5?
The boutique is open daily from 5:30 AM to 10:00 PM, but the hours may be subject to change.
How can I make a reservation to visit CHANEL HEATHROW TERMINAL 5?
You can book an appointment through their online reservation service at https://www.chanel.com/gb/fashion/care-services/book-appointment/.
What is the contact phone number for CHANEL HEATHROW TERMINAL 5?
You can contact the boutique by phone at +44 203 943 5555.
Does CHANEL HEATHROW TERMINAL 5 have a social media presence?
Yes, you can find them on Facebook as 'CHANEL HEATHROW TERMINAL 5', Instagram at 'chanelofficial', and Twitter as 'CHANEL'.
How can nearby lounges like Ba Business Lounge or British Airways Business Lounge at Terminal 5 be useful to visitors at CHANEL HEATHROW TERMINAL 5?
Visitors can relax in nearby lounges such as Ba Business Lounge and British Airways Business Lounge at Terminal 5 before or after shopping at the Chanel boutique, providing a comfortable place to unwind within the airport.
What other luxury boutiques can I visit near CHANEL HEATHROW TERMINAL 5?
Nearby luxury boutiques include Prada, Gucci, Burberry, Bulgari, Tiffany & Co., and Bottega Veneta, allowing customers to enjoy high-end shopping experiences within Terminal 5.
Are there dining options near CHANEL HEATHROW TERMINAL 5 for visitors?
Yes, visitors can enjoy dining at nearby places such as Caviar House & Prunier Seafood Bar, The Globe Pub & Kitchen, Itsu, and Costa Coffee within Terminal 5.
Is parking available near CHANEL HEATHROW TERMINAL 5?
Parking is available near Terminal 5 with options like Apcoa and T5 Short Stay Fast-Track Car Park to accommodate visitors driving to the boutique.
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