CHANEL

Reviews

• SH

  Stephanie Hiew

  Jun 1, 2026
  5.0
  I initially went with my friend to buy her items and later I saw the WOC which I felt it maybe useful for my daily use. Sumera helped us and showed us the different bags and she was so friendly and helpful. Later Wiolette helped me with the purchase and packaging. I had a nice experience at Chanel, Terminal 5. Tqsm Sumera & Wiolette.
• ZA

  Zalina Azim

  Jun 1, 2026
  5.0
  Initially I was just browsing to look at wallets. Sales staff Sumera was very helpful, friendly and very attentive resulting with me ended up buying 2 items, wallet n purse.
• NS

  nadia see

  Nov 27, 2025
  1.0
  visited the Chanel boutique at Heathrow Terminal 5 intending to make a purchase. The first sales assistant who helped me was absolutely lovely and welcoming. However, when we got to the till, another staff member (curly hair tied up) openly reprimanded her in front of me for how the box was prepared. The assistant looked mortified and on the verge of tears. I mentioned I was in a rush for my flight and didn’t need extra wrapping, but the second staff member responded in a bitter tone with, “You want it in a bag, no?” She returned five minutes later, handed me the bag without a single thank you or goodbye. This was a truly disappointing experience, and I genuinely feel bad for the kind staff member who served me initially.
• MM

  Marine

  Dec 27, 2023
  1.0
  Snobby service

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