CHANEL

Reviews

• KK

  Kiara

  Jun 21, 2026
  1.0
  Terrible experience- I was about to buy a bag, and asked for a new one as the one I was looking at was on display. The ladies told me there is no extra (which is obviously a lie). The display bag had damage at the back with glue everywhere. They said they won’t sell it to other customers, but I saw them put it right back on the display. I hope no one buys this bag as it really was damaged. Of course i left the store empty handed and headed to Hermes who had much more pleasant SAs. Such a shame, Karl would be rolling in his grave
• YZ

  Yinan Zhang

  May 11, 2026
  1.0
  寄香港退税需要出示本人的香港护照or永居卡纯属没事找事 想寄香港免税的朋友记得避雷老瘦白女店员(态度不错的只是太春什么事都要问)➕亚裔事妈男经理
• IM

  IB (M)

  Jul 12, 2025
  1.0
  Very bad customer service from lady with short curly hair wearing reading glasses. She was very rude and not welcoming at all.
• NF

  Naseem Ferdowsi

  Nov 2, 2018
  5.0
  Update in 2025: No longer VAT-free. Better off buying in France (but the stock is limited) and detaxing. Sales team were helpful and kind and were happy to explain that the tax situation changed since my previous purchase. Lots of WOCs and classic items. No beige or nude WOCs since those are often hard to find. 2018: VAT-free Chanel store at Heathrow (VAT-free if you’re a non-EU resident)! There’s another store at Terminal 5 too if you’re looking for something hard to find (I believe they will call and ask for you). Staff are helpful and professional. Was able to browse and complete a purchase of a purse within a 10 minute span or less (flight was departing soon). The saleswoman was able to get the purchase done efficiently and get me out the door to my flight.

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