I had some issues with my order, so I called the Edgware store for assistance. Marta helped me in a very friendly, patient, and understanding manner. She quickly resolved my issue and made the whole experience much easier. I am really happy with the excellent customer service she provided. Thank you, Marta!
MF
mhorag forbes
Feb 20, 2023
2.0
Disappointed in the range at the Broadwalk shopping centre branch. Went there after seeing some interesting things in my Instagram feed which I wanted to look at. None of that in the store. Very poor selection of dresses.
Returning an unwanted item?
We hope you love what you've ordered, but if you're not 100% satisfied with any item, we've made our returns simple:
-You can return any item within 28 days, including sale items or items purchased with promotional discounts. (Your 28 days start from the date on your receipt, or from the date when you received/collected any items you bought online).
-Items must be unworn and in their original condition.
-Items must be returned with a valid dispatch note (online purchases) or a valid receipt/proof of purchase (in-store purchases).
-All refunds will be issued to the original method of payment and in the original tender currency (unless otherwise stated).
Please note: We are unable to accept any items that have been returned outside of the time period above, or that are worn or in an unsellable condition. For a full list of refund exceptions, visit our Help Centre for more info: https://help-uk.newlook.com/hc/en-gb/articles/360015244592-What-is-your-returns-policy-
What is New Look's returns policy?
You can return any unworn item within 28 days with valid proof of purchase. Refunds are issued to the original payment method. Items must be in original condition.
Does New Look at Edgware Broadwalk offer in-store pickup?
Yes, New Look offers in-store pickup for online orders at the Edgware Broadwalk location.
What are the store hours for New Look in Edgware?
New Look is open Monday to Saturday from 9:00 AM to 6:00 PM, and on Sunday from 11:00 AM to 5:00 PM.
Which payment options are accepted at New Look Edgware Broadwalk?
Accepted payment options include American Express, Android Pay, Apple Pay, Cash, Diners Club, Maestro, Mastercard, and Visa.
Is New Look Edgware Broadwalk wheelchair accessible?
Yes, the store has a wheelchair accessible entrance and parking.
Does New Look Edgware Broadwalk offer free Wi-Fi for customers?
Yes, customers can enjoy free Wi-Fi while shopping at New Look Edgware Broadwalk.
Are there any nearby places to visit before or after shopping at New Look Edgware Broadwalk?
Yes, nearby you can visit The Broadwalk Centre for more shopping, Costa Coffee for refreshments, and Marks & Spencer for a wide range of products.
How can nearby shops like Select Fashion complement a visit to New Look?
Select Fashion nearby offers additional women's clothing and accessories, allowing customers to explore more fashion options in the same area.
Can I find courier services close to New Look Edgware Broadwalk?
Yes, DHL Express Service Points at Robert Dyas and TGJones (formerly WHSmith) are nearby for convenient shipping and collection services.
What types of products does New Look Edgware Broadwalk specialize in?
New Look offers affordable, on-trend clothing and accessories for women, men, and kids, including boots, coats, dresses, and fashion accessories.
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