Business Details
Unit 3 20 Gracechurch Street, East London, LND
EC3V 0BG, United Kingdom
Certified by New Look • Jun 21, 2026
+44 2076 489960
Certified by New Look • Jun 21, 2026
http://www.newlook.com/uk/store/1984
Certified by New Look • Jun 21, 2026
About
Certified by New Look • Jun 21, 2026
Women's Clothing ShopJeansLingerie ShopPlus Size Clothing ShopSwimwear ShopChildren's Clothing ShopFashion Accessories ShopShoe ShopNew Look
Feel-good fashion brand offering affordable, on-trend clothing & accessories for women, men and kids.
Details
- Requires appointmentNot available
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyAvailable
Location
Certified by New Look • Jun 21, 2026
Hours
Certified by New Look • Jun 21, 2026
Monday8:00 AM - 7:00 PM
Tuesday8:00 AM - 8:00 PM
Wednesday8:00 AM - 8:00 PM
Thursday8:00 AM - 8:00 PM
Friday8:00 AM - 7:00 PM
SaturdayClosed
SundayClosed
6/20/2026Closed
6/27/2026Closed
7/4/2026Closed
7/11/2026Closed
Reviews
4.1
512 reviews
5 stars
253
4 stars
130
3 stars
75
2 stars
20
1 star
34
- AAAnnaJun 6, 20261.0Staff lie that the WHOLE store has run out of till roll, so can’t print paper receipts in order to capture customer emails for marketing purposes. This practice of having your staff lie to customers needs to stop. And order more till rolls for your stores if they “run out” so quickly.
- AFA FJun 1, 20261.0Poor customer service on the till, not responding to customer questions and inpatient towards the customer.
- ACAnn ClarkeMay 31, 20262.0I didn't think much of it as clothes not that good for where it was
- SSS SMay 23, 20261.0I’ve noticed some staff members have been a bit difficult to deal with, and I think management might want to take another look at their team and consider some changes.
- AAAdil AbsMay 12, 20261.0Rude manager (the short girl, and the girl in glasses), I sat somewhere I didn’t know I shouldn’t sit, you know when are women do shopping we men get tired… but then the Manager came to me to tell me I’m not allowed to sit there (which is fine). I apologised but she still went to her colleague started talking about me and giving me dirty looks which is unprofessional.
Frequently Asked Questions About New Look
What is your returns policy?
Returning an unwanted item?
We hope you love what you've ordered, but if you're not 100% satisfied with any item, we've made our returns simple:
-You can return any item within 28 days, including sale items or items purchased with promotional discounts. (Your 28 days start from the date on your receipt, or from the date when you received/collected any items you bought online).
-Items must be unworn and in their original condition.
-Items must be returned with a valid dispatch note (online purchases) or a valid receipt/proof of purchase (in-store purchases).
-All refunds will be issued to the original method of payment and in the original tender currency (unless otherwise stated).
Please note: We are unable to accept any items that have been returned outside of the time period above, or that are worn or in an unsellable condition. For a full list of refund exceptions, visit our Help Centre for more info: https://help-uk.newlook.com/hc/en-gb/articles/360015244592-What-is-your-returns-policy-
What is New Look's returns policy?
You can return any item within 28 days from the date of receipt with a valid receipt or dispatch note, provided the items are unworn and in original condition. Refunds are issued to the original payment method and currency.
Does New Look offer in-store pickup?
Yes, New Look offers in-store pickup as a service for customers who order online.
What are the opening hours of New Look on weekdays?
New Look is open Monday to Friday from 8:00 AM to 7:00 PM.
Is New Look open on weekends?
No, New Look is closed on Saturdays and Sundays.
Are there any special holiday hours for New Look?
Yes, on certain holidays New Look has adjusted hours, for example from 8:00 AM to 8:00 PM on November 27, 28, and December 2, 2025, and 12:00 PM to 6:00 PM on November 29, 2025.
What payment methods does New Look accept?
New Look accepts various payment options including American Express, Apple Pay, Android Pay, cash, Diners Club, Maestro, Mastercard, and Visa.
Where is New Look located and how can I contact them?
New Look is located at Unit 3 20 Gracechurch Street, East London, EC3V 0BG, UK. You can contact them by phone at +442076489960.
What types of products does New Look offer?
New Look offers affordable, on-trend clothing and accessories for women, men, and kids, including items like dresses, boots, coats, and fashion accessories.
What nearby places can I visit before or after shopping at New Look?
Near New Look, you can visit All Hallows Lombard Street, a historic church and town hall, or enjoy meals at Itsu, a Japanese sushi restaurant.
Are there nearby stores where I can find additional shopping options?
Yes, nearby stores include TK Maxx, a department and clothing store, and Caq shop, a women's clothing store, offering more shopping options close to New Look.
How can nearby businesses like AXA Insurance or Sterling Technology be useful when visiting New Look?
AXA Insurance and Sterling Technology are nearby businesses you might encounter in the area; if you need insurance services or financial assistance, these providers are conveniently close to New Look.
Brand Certified Facts from New Look
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Certified June 21, 2026Yext Knowledge Graph
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