Returning an unwanted item?
We hope you love what you've ordered, but if you're not 100% satisfied with any item, we've made our returns simple:
-You can return any item within 28 days, including sale items or items purchased with promotional discounts. (Your 28 days start from the date on your receipt, or from the date when you received/collected any items you bought online).
-Items must be unworn and in their original condition.
-Items must be returned with a valid dispatch note (online purchases) or a valid receipt/proof of purchase (in-store purchases).
-All refunds will be issued to the original method of payment and in the original tender currency (unless otherwise stated).
Please note: We are unable to accept any items that have been returned outside of the time period above, or that are worn or in an unsellable condition. For a full list of refund exceptions, visit our Help Centre for more info: https://help-uk.newlook.com/hc/en-gb/articles/360015244592-What-is-your-returns-policy-
What are the opening hours of New Look Liverpool One?
New Look Liverpool One is open Monday to Friday from 9:30 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Does New Look Liverpool One accept mobile NFC payments?
Yes, New Look Liverpool One accepts mobile NFC payments as a payment method.
Where is New Look Liverpool One located?
It is located at Units 71, 72 & 73, 19-21 South John Street, Liverpool One, Liverpool, L1 8BJ, United Kingdom.
What types of products does New Look Liverpool One offer?
New Look offers affordable, on-trend clothing and accessories for women, men, and children, including boots, coats, dresses, and fashion accessories.
What is the returns policy at New Look Liverpool One?
You can return any unworn item within 28 days of purchase with a valid receipt or dispatch note. Refunds are issued to the original payment method. Sale items and promotional discount items are also eligible.
Does New Look Liverpool One provide in-store pickup?
Yes, New Look Liverpool One offers in-store pickup for online orders.
Is New Look Liverpool One accessible for wheelchair users?
Yes, the store has a wheelchair accessible entrance.
What nearby stores can I visit along with New Look for a complete shopping experience?
You can visit Hollister Co. for casual clothing, The Body Shop for beauty products, and Victoria's Secret for lingerie and fashion accessories, all located nearby in Liverpool One.
Are there nearby dining options close to New Look Liverpool One?
Yes, nearby dining options include Tea & Cocktails @ las Iguanas offering coffee and Argentine cuisine, L1 Wagamamas for dim sum and casual dining, and Smoke and Dough for barbecue and fast food.
Which nearby stores offer footwear that complement New Look's fashion selection?
You can explore Vans Store, Russell & Bromley, and SKECHERS Retail for a variety of shoes and fashion accessories near New Look Liverpool One.
Brand Certified Facts from New Look
This information is certified by New Look and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified June 21, 2026Yext Knowledge Graph
Address
Categories
Geo coordinates
Legal business name
Hours of operation
Phone number
Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: