H.Samuel Liverpool is located on South John Street within Liverpool ONE, one of the city’s most vibrant shopping destinations. Set on the lower level and easily accessible from surrounding streets and transport routes, the store is convenient to visit whether arriving on foot or by car, with nearby parking available. Inside, you’ll find a diverse selection of men’s and women’s watches from brands such as Mondaine, Coach and Calvin Klein, alongside a wide jewellery range suited to both everyday style and special occasions. Diamond collections include Forever Diamond, Emmy London and Princessa. A dedicated Perfect Piercing studio is available, with additional services including repairs, engraving and valuations, supported by expert in-store advice.
Explore offerings from H. Samuel on Unit 43A Liverpool One in Liverpool, with popular repair & care services offsite available at this location.
Services
13 items
Repair & Care Services Offsite
Is your usual look of layered necklaces in need of some extra sparkle? Don’t fret, Repair & Care with H. Samuel is here to breathe new life into your old or damaged jewellery and watches. Read on to find out about the services dedicated to giving your favourite pieces some much needed TLC.
Off-site jewellery and watch engraving available in any store from £30 for our items or yours, sent to our Jewellery Quarter service centre with a 10 working day turnaround.
Bespoke jewellery design to create a unique piece. In‑store consultation required.
In-Store Jewellery Cleaning
Free in-store jewellery cleaning (basic service). Deeper clean and polish available via chargeable send-away service.
In-Store Jewellery Engraving
1 item
In-Store Jewellery Engraving
£30.00
Jewellery engraving available in 10 stores—free on selected items or from £30 for other pieces (including your own), often done while you wait. Subject to available staff.
Lifetime Battery Replacement
1 item
Lifetime Battery Replacement
From £17.99
Lifetime battery replacement to keep your watch running reliably, using high‑quality components for lasting performance.
Free service when buying a pair of piercing earrings.
Professional ear piercing using safe, hygienic techniques. Includes starter earrings. Free with any piercing earring purchase.
Reviews
4.8
1,386 reviews
5 stars
1,226
4 stars
79
3 stars
41
2 stars14
1 star
26
KB
Kelly Bennett
4 days ago
5.0
Sian was absolutely wonderful with my 7-year-old daughter’s first ear piercing. She was super friendly, kind and patient. My daughter was nervous, but Sian put her at her ease and made the whole experience calm and positive. She was incredibly professional and the piercings are beautifully placed. My daughter left feeling very proud of herself. We couldn’t have asked for a better experience – thank you, Sian!
JJ
Jennifer
4 days ago
5.0
Had my helix pierced by Tom and he just made the whole experience entertaining and calming with his amazing energy… he made me laugh and did the piercing so quick that i didnt flinch, over before i knew it!!! Amazing customer service, amazing experience, 100% recommend!!!
JJ
j
Jun 14, 2026
5.0
Recently visited with my girlfriend to get welded bracelets. We were served by a lovely woman named Mia. She went above and beyond when fitting our new bracelets. Taking extra care to ensure the fitment was right. We are both over the moon with our new purchases and will definitely be returning. Thanks again, James
GT
Grace Turner
Jun 14, 2026
5.0
Me and my boyfriend came here recently to get welded bracelet and anklet. Mia consulted us and did the welding for us too. She was so friendly and made sure to talk us through all the options and prices and explained all the policies thoroughly. She gave us a wonderful experience at H.Samuel and we are so happy with our new welded chains!
LK
Lynda Kay
Jun 2, 2026
5.0
I can't recommend H Samuel's in south john street Liverpool enough. Sean who served us when we purchased a personal gift for our grandsons 21st. He went over and above in assisting us on the right choice. He even did the engraving on it for us while we went for a coffee. The store has a great selection of jewellery to suit everyone's budget. Great choice, great service, and a great price. Friendly staff with good knowledge always get a mention from me. I have always gone to H Samuel and I was upset when my local shop closed in my home town.
Our ear piercing service is available at selected H. Samuel stores, to find out what store near you provides this service click book an appointment to find out more.
Do you accept drop-ins/walk-ins for ear piercings?
Yes, H. Samuel does walk-in piercing appointments. You can come into the store at any time to get your ears pierced. We would recommend booking in advance, just in case it’s a busy day. To book in at the Perfect Piercing studio: call the store or book an appointment online.
Does H. Samuel in Liverpool provide ear piercing services?
Yes, the Liverpool store offers ear piercing services at selected locations. You can book an appointment to find out if this service is available at the Liverpool One location.
Can I walk in without an appointment for ear piercing at H. Samuel Liverpool?
Yes, walk-ins for ear piercing are welcome at the Liverpool store, but booking in advance is recommended in case it is busy.
What are the opening hours for H. Samuel in Liverpool One?
H. Samuel Liverpool One is open Monday to Saturday from 10:00 to 19:00, and on Sundays from 11:00 to 17:00.
Where exactly is H. Samuel located within Liverpool One shopping centre?
H. Samuel is located at Unit 43A on South John Street, on the Lower Level of Liverpool One, close to the escalators, opposite Debenhams, and next to O2.
Which watch brands can I find at H. Samuel Liverpool?
You can find watches from brands such as Accurist, Armani Exchange, Bulova, Casio, Citizen, Fossil, Garmin, and Michael Kors among others.
Does H. Samuel Liverpool offer any in-store services?
Yes, in-store services include repairs, valuations, engraving, ear piercing, and free expert appointments to help find the perfect gift.
Is parking available near H. Samuel Liverpool One?
Yes, there is easy parking at the John Lewis Q Park multi-storey car park near Liverpool One shopping centre.
What nearby places can I visit while at H. Samuel Liverpool?
Nearby places include Mooboo Liverpool for bubble tea, Pizza Express for Italian dining, Build-A-Bear Workshop for gifts, and the Liverpool Post Office for shipping services.
Which nearby stores could I visit for cosmetics and beauty supplies after visiting H. Samuel Liverpool?
After visiting H. Samuel, you can explore nearby beauty stores like Sephora and The Perfume Shop, both offering a variety of cosmetic and fragrance products.
How can I reach H. Samuel Liverpool One using public transport?
H. Samuel is situated in the heart of Liverpool One with ample public transport options nearby, making it easily accessible. Additionally, multi-storey parking is available if you're driving.
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