New Look

Reviews

• GM

  Grumpy Maxi

  Jul 30, 2026
  4.0
  4pm on quiet Thursday, the staffs were so loudly and excitedly chatting among themselves at the cashier. Seems no one cared to get take some money for the company at the till. What a lovely place to work in.
• SB

  S & J Bhullar

  Jul 25, 2026
  1.0
  I visited the New Look store at Trinity Leeds today and spent over £80. Unfortunately, what should have been a pleasant shopping experience was overshadowed by disappointing customer service at the checkout. The assistant serving me, Luke, was polite initially. However, when it came to the receipt, total u turn in behaviour towards me. I explained that I did not want to provide my email address and simply wanted a paper receipt. Instead of respecting my decision, I felt pressured and bullied into giving my email address. Eventually, just to move things along, I gave my email and received an e-receipt. Even after receiving the e-receipt, I still requested the paper receipt that I had originally asked for. At that point, I was given a series of excuses as to why it couldn't be printed. I was told the printer was playing up, then that it had run out of paper, then that there were no spare rolls, and finally that they have no paper rolls in store. When I suggested asking a supervisor, another colleague pointed out that the rolls were in the drawer behind him. After checking further drawers and opening the printer, it became clear there was already paper loaded, it was simply a paper jam. Once the jam was cleared, the printer worked perfectly. The whole situation was completely unnecessary and could have been avoided. I was left waiting and made to feel as though I was being difficult simply for asking for a paper receipt. Had I been spoken to politely and my choice respected, I may well have accepted just the e-receipt. Instead, I felt pressured into sharing my personal information and then had to insist on receiving the paper receipt I had requested from the start. Retailers are welcome to offer e-receipts, it should not be something customers are forced into. Customers who request a paper receipt should still be treated with courtesy and have that request honoured without a argument or unnecessary delay. I hope New Look Trinity Leeds takes this feedback on board and reminds its colleagues that good customer service means respecting customers' choices and treating them with professionalism and respect at all times not as it suits one. Very disappointed.
• LL

  Liyana

  Jul 22, 2026
  1.0
  I went into the store last week and was overjoyed with the sales only to be met with an extremely rude young lady on the tills named Holly who treated me as if I did not understand English based on my looks and had an incredibly rude attitude . Not only this , I had requested a paper receipt she said she can only do digital receipt which is understandable but 2 days later I still have not received this I fully believe this was intentional . Whilst being served she tried to tell me some items were not on sale another colleague politely pointed out that she was mistaken and she still gave attitude and acted as if I was trying to scam the shop just by telling her the item was reduced which again her colleague also pointed out . I ended up leaving the item as I didn’t want to argue . She really ruined my shopping experience and I hope this situation will be addressed as this is not the standards of customer service I usually recieve in New look as a frequent shopper .
• EW

  Ella White

  Jun 25, 2026
  5.0
  Went in today to go looking for a graduation dress, Jess was extremely kind and helpful, giving me lovely advice as well as helping me find different sizes and colours !! I had such a wonderful experience and actually found a dress I liked too!! Would definitely recommend
• TR

  Tomas Rio

  May 30, 2026
  5.0
  This new look is amazing! 🤩 The whole store is gigantic and full to the brim of lovely clothes.👗👚The quality is normal for clothing and the prices are very affordable. 💵👍My little complaint is that hoodies do not seem to exist in new look.❓😕 Bit I will give a shout-out to this lovely lovely cashier who helped me save a 15% of my shopping. 😆 She was absolutely amazing and even gave me a paper receipt without complaining 🤯. Thank you New Look! 🌟

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