Goldsmiths

Reviews

• MF

  Max Fenner

  3 days ago
  1.0
  I genuinely cannot remember the last time I experienced such appalling customer service from a supposedly prestigious retailer. I purchased a Cartier watch from Goldsmiths as a birthday present for my wife. This was a special occasion, and naturally, I expected a luxury retailer selling luxury watches to deliver a product that actually worked. Imagine the embarrassment when my wife opened her present in front of family and friends, only to discover that the watch did not work. How on earth does a company selling watches at this price point manage to dispatch one without apparently checking that it works? As disappointing as that was, what followed has been even worse. I submitted a formal complaint at approximately 3pm on Friday, 9 October. Goldsmiths acknowledged it and assured me I would receive a response within 48 hours. More than 72 hours later? Absolutely nothing. Not a telephone call. Not an apology. Not even the courtesy of an update. It seems Goldsmiths are perfectly happy to take your money but considerably less interested when something goes wrong. When you purchase a Cartier watch, you’re not simply paying for the watch. You’re paying for the quality, the experience and the service you would reasonably expect from a premium retailer. Goldsmiths have failed spectacularly on all three counts. What should have been a wonderful birthday surprise has instead turned into an embarrassing and deeply frustrating experience. For a company trading on its reputation for luxury, this level of service is frankly disgraceful. I would strongly advise anyone considering purchasing an expensive watch from Goldsmiths to think very carefully before doing so. An expensive lesson in how little a prestigious name apparently guarantees when it comes to customer service.
• MM

  Mrs B Marj

  3 days ago
  5.0
  Amazing service as always. We keep coming back to goldsmiths white wrose as the staff offer the best customer service. Usually we wait to be served by Jess as she knows our style and likes. Wonderful store with a good selection of diamonds.
• DJ

  David J

  Sep 27, 2026
  5.0
  Very happy with the service product and hospitality Thank u
• JJ

  Jimbo

  Jul 19, 2026
  5.0
  Annabel and Lyla were excellent salespeople. Overall a very good experience. Would definitely recommend
• RR

  Rich

  Jun 28, 2026
  5.0
  Thanks to Gino and Jess in store yesterday, spontaneously called in to look at a Tudor watch for my wife and came away with a Tudor and Tissot PRX. Thanks for looking after us, i will likely be back in the near future!