Established in 2013, Designer Exchange became the first pre-owned luxury fashion store to always offer instant payment and exchange for second-hand designer items. Designer Exchange has a built platform that focuses on promoting sustainability within luxury fashion without compromising the customer experience. Both in-store and online, there are over 3,500 unique and authentic designer items from 100 different brands ranging from timeless classics like Hermés, Chanel and Louis Vuitton to everyday fashion house favourites like Prada, Fendi and Gucci. With some items up to 85% off the RRP - why pay more? With more than 20 years industry experience, feel reassured that you're in safe hands when shopping pre-loved or you are looking to sell your pieces, our friendly and driven team are here to help. Join our ever-growing community who buy, sell and exchange designer items. Discover shopping pre-loved, authentic designer pieces either online or across 6 locations across the UK, and one location in Madrid, Spain.
Rude staff and poor customer service. I emailed head office several times to give my feedback and I didn’t even get a response. When I went to the Manchester store, it took ages for them to let me in because the girls were talking. Once in I asked about a particular handbag that I’d seen on the website and they told me it had been moved to Birmingham and I had to go there if I wanted it as they can’t have it sent back to Manchester. When I asked about authentication they told me the bag didn’t have any certificates or proof it was real. It all seemed dodgy. Wouldn’t recommend.
EW
Ellie Wilson
Apr 20, 2026
5.0
I visited the Manchester store where Paige was so helpful start to finish, communication was great and overall such a smooth process - I would recommend. Thanks so much
ML
My Lam
Apr 15, 2026
1.0
I brought my hand bags there for sell , course I need cash for my items (LV BAG ) they told me next day give me the price, but they took 3 days no message tell me the prices,I had to phone them to ask for the prices, first they said next day morning 11am they will send me the prices,but they not text me ,and I phone them again at 2.00 pm .it’s took about 30 minutes to know how much my hand bag, so their service was very poor and not even professional,the staff looked very rude they not even bothered to listen.design exchange Manchester.this company I can see someone complain here about their service,but what ever they just say sorry,sorry that it ?? Shame
RT
Rani Tea
Feb 8, 2026
5.0
Really great place to find some amazing and unique pieces. The staff are absolutely amazing too, especially Payge who went out of her way to help out on every way. Definitely deserve more than 5 stars all around 🌟🌟🌟🌟🌟
DV
Deborah Valentine
Feb 7, 2026
5.0
Payge in the Manchester Store is absolutely amazing! Always extremely helpful cannot do enough for you and makes me want to visit the store every time I pop into Manchester, an asset to the company 5* service.
Frequently Asked Questions About Designer Exchange
What types of designer items can I find at Designer Exchange in Manchester?
Designer Exchange offers over 3,500 unique and authentic designer items from 100 different brands including Hermés, Chanel, Louis Vuitton, Prada, Fendi, and Gucci.
What are the opening hours of Designer Exchange in Manchester?
Designer Exchange is open Monday to Saturday from 10:00 to 18:00 and on Sunday from 11:00 to 18:00.
Can I sell or exchange my pre-owned designer items at Designer Exchange?
Yes, Designer Exchange allows customers to sell or exchange their pre-owned designer items with instant payment.
What payment options does Designer Exchange accept?
Designer Exchange accepts a variety of payment options including cash, credit and debit cards, Apple Pay, Google Pay, Alipay, Klarna, and more.
Does Designer Exchange have an online store?
Yes, you can shop for authentic pre-loved designer pieces both online at their website and in-store.
Is it possible to pick up my online order in-store at Designer Exchange?
Yes, Designer Exchange offers in-store pickup for online orders.
Where is Designer Exchange located in Manchester?
Designer Exchange is located at Unit 15 Royal Exchange, Manchester, M2 7BR, Lancashire, GB.
How can I contact the Manchester Designer Exchange store?
You can contact Designer Exchange Manchester by phone at +442033196647 or email at designerexchange.manchester@webuy.com.
What nearby places can I visit around Designer Exchange in Manchester?
Nearby you can visit the Royal Exchange Arcade for shopping, Michaels Coffee House for coffee and tea, and the Royal Exchange Beauty Spa for relaxation.
How can nearby places like Michaels Coffee House and Royal Exchange Arcade enhance my visit to Designer Exchange?
After shopping or selling at Designer Exchange, you can enjoy refreshments at Michaels Coffee House or explore more shops at Royal Exchange Arcade to complete your day out in Manchester.
Are there any other jewellery stores near Designer Exchange?
Yes, nearby jewellery stores include Diamond Heaven, Burns Jewellers Group, and Swiss Watch Shop where you can find a variety of fine jewellery and watches.
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