Located in the heart of Lancaster city centre, Ernest Jones is situated in the main shopping area of Penny Street. You’ll find us next to The Perfume Shop, and there are a number of car parks within a 5-10 minute walk of the store. Inside, we offer a wide range of luxury watch brands including Bulova, Rotary, Tissot and Citizen, alongside stunning diamond collections from leading designers such as Tolkowsky, Vera Wang, The Diamond Story and Leo Diamonds. Alongside our expert diamond advice, we also host regular Le Vian events. Services include repairs, valuations and personalisation, and you can even book an appointment with a member of our friendly team who’ll happily assist you in finding the perfect piece. We look forward to welcoming you soon
There has never been a better time to explore the world of designer watches; discover watches from a range of iconic brands with Ernest Jones.
Services
13 items
Repair & Care Services Offsite
Is your usual look of layered necklaces in need of some extra sparkle? Don’t fret, Repair & Care with H. Samuel is here to breathe new life into your old or damaged jewellery and watches. Read on to find out about the services dedicated to giving your favourite pieces some much needed TLC.
Our ring sizing services takes 10 working days. This can only be resized for gold, silver, platinum and palladium rings.
Non-precious metals cannot be resized.
There is a 12 month guarantee on all ring sizing.
*Please note this service is completed off site*
Restore the beauty and brilliance of your jewellery with our expert Cleaning and Polishing service. Everyday wear can leave precious metals scratched and gemstones looking dull, but our specialist care is designed to revive their original sparkle. Using professional cleaning, precision polishing, and high quality plating techniques, we gently remove imperfections and enhance shine, bringing your treasured pieces back to life so they look as stunning as the day you first wore them.
*Please note this service is completed off site*
Give your jewellery a flawless, high-shine finish with our professional Rhodium Plating service at H. Samuel and Ernest Jones. Designed especially for white gold, rhodium plating enhances brightness, adds a mirror-like shine, and helps protect against everyday wear.
Over time, jewellery can lose its original lustre, but our expert treatment restores a crisp, brilliant white finish while adding an extra layer of durability. Rhodium is a precious metal from the platinum family, valued for its strength and reflective qualities, making it ideal for keeping your rings, bracelets, and necklaces looking their best.
Whether you're refreshing a well-loved piece or maintaining the sparkle of something new, our specialist service ensures a refined, polished result that brings your jewellery back to life.
* Please note this service takes place ion an offsite location and will take 10 working days to complete.*
* Only available on white Gold Jewellery*
Prices may vary depending on item type and work required
Keep your treasured pieces in perfect condition with our expert Jewellery Repair service at H. Samuel and Ernest Jones. From ring resizing and chain repairs to clasp replacements and stone setting, our skilled specialists restore your jewellery with precision and care.
Each piece is carefully assessed and repaired using high quality materials, helping to preserve its beauty, durability, and sentimental value so you can enjoy wearing it for years to come.
Prices may vary depending on item type and work required however the team can provide a FREE price estimate if you bring your ring into your local store.
Keep your timepiece ticking perfectly with our Watch Battery Replacement and Reseal service at H. Samuel and Ernest Jones. Over time, watch batteries lose power and seals can weaken, affecting both performance and protection.
Our expert technicians carefully replace your battery and reseal your watch to help maintain its water resistance and reliability. Using professional tools and high quality components, we ensure your watch is restored with precision and care.
Trust us to keep your watch running smoothly, so you can rely on it every day.
Keep your timepiece performing at its best with our expert Watch Servicing at H. Samuel and Ernest Jones. Over time, watches can lose accuracy as internal components experience natural wear.
Our skilled technicians carry out a thorough service, including cleaning, lubrication, and precise adjustment of the movement to restore performance and reliability. Each watch is handled with expert care to help maintain its accuracy and extend its lifespan.
Trust our professional servicing to keep your watch running smoothly, so you can rely on it every day.
Price and lead times vary depending on watch brand and work required
Keep your timepiece in perfect condition with our expert Watch Repair service at H. Samuel and Ernest Jones. From damaged straps and broken clasps to faulty mechanisms and scratched glass, our skilled technicians are here to restore your watch with precision and care.
Each repair is carefully assessed and carried out using high quality components to ensure lasting performance and reliability. Whether it’s a minor fix or a more complex repair, we’ll help bring your watch back to its best.
Trust our specialists to give your watch the attention it deserves, so you can continue to wear it with confidence.
Add a personal touch to your treasured pieces with our Jewellery and Watch Engraving service at H. Samuel and Ernest Jones. Whether you’re marking a special date, name, or meaningful message, our expert engraving creates a lasting and unique finish.
Using precise techniques, we carefully engrave your chosen design onto a range of jewellery and watches, ensuring a clean, high quality result. Perfect for gifts or commemorating special moments, our engraving service transforms your piece into something truly one of a kind.
Create a lasting memory with a personal detail that will be cherished for years to come.
Ensure the perfect fit and comfort with our In Store Watch Bracelet Adjustment service at H. Samuel and Ernest Jones. Whether your watch feels too loose or too tight, our expert team can quickly resize the bracelet while you wait.
Using specialist tools and careful techniques, we remove or add links to achieve a secure, comfortable fit without compromising the design of your watch. Enjoy a personalised adjustment that helps your timepiece sit perfectly on your wrist, ready for everyday wear.
The bracelet adjustment is free of charge if the watch was purchased from EJ and HS. If the watch was purchased from elsewhere, this will be a £20 charge. We can adjust the bracelet of any watch that we sell and may be able to do so on other brands subject to bracelet types.
*Please note that the service is also subject to staff availability due to it being a skilled task that requires a trained team member.
Enjoy quick and convenient care with our In Store Watch Battery Replacement service at H. Samuel and Ernest Jones. If your watch has stopped or is losing time, our expert team can replace the battery while you shop.
Using professional tools and high quality batteries, we carefully fit a new power source to get your watch back up and running smoothly. Our efficient in store service helps ensure your timepiece is ready to wear again with minimal waiting time.
A watch battery replacement completed in store is from £9.99 This service is subject to staff availability due to it being a skilled task that requires a team member.
In-Store Jewellery Engraving
Free Basic Clean In-Store
Add a personal touch while you shop with our In Store Jewellery Engraving service at H. Samuel and Ernest Jones. Perfect for creating meaningful gifts or marking special occasions, our expert team can engrave your chosen message onto selected pieces while you wait.
Using precise engraving techniques, we ensure a clean and high quality finish that enhances your jewellery without compromising its design. Whether it is a name, date, or heartfelt message, we help you create something truly unique and memorable.
We cannot clean plated items, or pearls, opals, and emeralds in-store due to them being delicare in natrue. They would therefore need to be sent away for a chargeable clean and polish
Create something truly unique with our Bespoke Jewellery Design service at H. Samuel and Ernest Jones. Whether you are marking a special occasion or bringing a personal vision to life, our expert team will guide you through every step of the design process.
From selecting precious metals and gemstones to refining the final details, we work with you to craft a piece that reflects your individual style and story. Thoughtfully designed and expertly created, your bespoke jewellery will be as meaningful as it is beautiful, made to be treasured for years to come.
Please note that completely bespoke designs are only available in store as consultation with designers as well as wax molds will need to be reviewed.
Reviews
4.8
390 reviews
5 stars
363
4 stars
10
3 stars
6
2 stars1
1 star
10
CB
Claire Bainbridge
2 days ago
5.0
Grace was super helpful in finding my bridal earrings would highly recommend
TS
Tracey Scott
5 days ago
5.0
Grace and Louise were so helpful. Grace was very patient with me choosing my 50th birthday present. Thank you
JD
Jake DK
Jun 5, 2026
5.0
Grace was very helpful and professional throughout my experience buying a new tissot prx, would definitely recommend her! Other lady was ace too but I forgot her name, sorry!😂
SP
stuart prior
Jun 4, 2026
5.0
isabell sold me a fantastic watch plenty off options great service second watch i have purchased 👍
PC
peter czechura
Jun 3, 2026
5.0
Grace was very helpful and experienced, will definitely shop again .
What types of products can I find at Ernest Jones in Lancaster?
Ernest Jones offers a wide range of luxury watch brands including Bulova, Rotary, Tissot, and Citizen, as well as stunning diamond collections from designers like Tolkowsky, Vera Wang, The Diamond Story, and Leo Diamonds.
Does Ernest Jones offer repair and personalization services?
Yes, Ernest Jones provides services including repairs, valuations, ring sizing, and personalization for jewelry and watches.
What are the opening hours for Ernest Jones in Lancaster?
Ernest Jones is open Monday to Saturday from 9:00 AM to 5:00 PM and is closed on Sundays.
Can I order for delivery or in-store pickup at Ernest Jones?
Yes, Ernest Jones offers in-store pickup, delivery, and no-contact delivery services for customers.
Is Ernest Jones located near any other stores or landmarks on Penny Street?
Ernest Jones is located next to The Perfume Shop on Penny Street in Lancaster's city centre, making it convenient to visit both stores during your shopping trip.
What nearby places can I visit before or after shopping at Ernest Jones?
Nearby, you can visit Inspire Health & Fitness for a workout, enjoy a bubble tea at CUPP Bubble Tea, or relax at Ponie Beauty Lounge for nail and spa services.
Are there any convenient food and drink options close to Ernest Jones?
Yes, close to Ernest Jones you can find places like CUPP Bubble Tea, Bob & Berts Lancaster coffee shop, and Gallico Lounge for cafe and restaurant options.
How can I contact Ernest Jones for questions or to book an appointment?
You can call Ernest Jones at +44 1524 844551 or visit their website to book an appointment with their friendly team.
Does Ernest Jones accept mobile and card payments?
Yes, Ernest Jones accepts debit card payments and mobile NFC payments. Cash is not required as the only payment method.
Is Ernest Jones welcoming to the LGBTQ community?
Yes, Ernest Jones welcomes the LGBTQ community and aims to provide an inclusive shopping experience.
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