Question 1

What is your returns policy?

Accepted Answer

Returning an unwanted item?

We hope you love what you've ordered, but if you're not 100% satisfied with any item, we've made our returns simple:

-You can return any item within 28 days, including sale items or items purchased with promotional discounts. (Your 28 days start from the date on your receipt, or from the date when you received/collected any items you bought online).

-Items must be unworn and in their original condition.
-Items must be returned with a valid dispatch note (online purchases) or a valid receipt/proof of purchase (in-store purchases). 
-All refunds will be issued to the original method of payment and in the original tender currency (unless otherwise stated).

Please note: We are unable to accept any items that have been returned outside of the time period above, or that are worn or in an unsellable condition. For a full list of refund exceptions, visit our Help Centre for more info: https://help-uk.newlook.com/hc/en-gb/articles/360015244592-What-is-your-returns-policy-

Question 2

What are the store hours for New Look at Northpoint Shopping Centre?

Accepted Answer

New Look is open Monday to Saturday from 9:00 AM to 5:30 PM, and on Sunday from 10:00 AM to 4:00 PM.

Question 3

Where is New Look located?

Accepted Answer

New Look is located at Unit 7, Northpoint Shopping Centre, Hull, HU7 4EE, United Kingdom.

Question 4

What payment options does New Look accept?

Accepted Answer

New Look accepts American Express, Android Pay, Apple Pay, Cash, Diners Club, Maestro, Mastercard, and Visa.

Question 5

Does New Look offer in-store pickup?

Accepted Answer

Yes, New Look offers in-store pickup service.

Question 6

What is New Look's returns policy?

Accepted Answer

You can return any unworn item within 28 days of purchase with a valid receipt. Refunds are issued to the original payment method. Some exceptions apply; see the Help Centre for details.

Question 7

Does New Look have wheelchair accessible facilities?

Accepted Answer

Yes, New Look at Northpoint Shopping Centre has wheelchair accessible entrances and parking.

Question 8

What types of products does New Look sell?

Accepted Answer

New Look offers affordable, on-trend clothing and accessories for women, men, and kids, including dresses, boots, coats, and fashion accessories.

Question 9

How can nearby places like Photo-Me and Max Spielmann be useful when visiting New Look?

Accepted Answer

Photo-Me offers photo booth rentals and Max Spielmann provides photography and printing services, which can be convenient if you want to capture or print photos after shopping at New Look.

Question 10

What nearby grocery stores are available around New Look for convenient shopping?

Accepted Answer

You can visit nearby stores like Iceland Supermarket Hull, O-So-Fresh, and Kwik Save Stores for groceries, making it easy to combine your fashion shopping with your grocery needs.

Question 11

Are there any fitness or leisure facilities near New Look at Northpoint Shopping Centre?

Accepted Answer

Yes, Foundry Gym Hull, which offers gym facilities and boxing classes, is nearby, perfect for a workout before or after your shopping trip.

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