The North Face Bluewater

Reviews

• HH

  Hassan

  Jul 21, 2026
  5.0
  Very good shop sale assistant was very helpful and friendly. Big selection. Sales person number is 704768
• AM

  Anthony Mason

  Oct 30, 2024
  4.0
  I’ve shopped here for many years as I explore countries like Iceland, Svalbard and Greenland. I went in twice this week and was confronted with a overly helpful but off putting shop assistant, every-time he walked past he would ask do I need help, 5 times in as little as ten minutes even though I said I was just looking, even though I said I’m fine he would fill the need to tell me about the items I was looking at, very off putting. I spoke to another member of staff and he boycotted and over powered the conversation and would not listen to what I had to stay causing the other member of staff to take a step back, this has happened on my last two visits which has now resulting in me being reluctant in going in the shop and taking my custom elsewhere. Yesterday I went in to the shop to look for a warm jacket for Svalbard, something to wear around the town and not to replace my main adventure jacket. I asked about the suitability in low temperatures , he would not tell me the low temperature range due to being sued and north face would not advise customers in suitable coats for certain temperatures encase that are sued, he then went on to stay no outside clothing company would advertise minimum temperatures on products or if they are waterproof, which is absolutely false as I had just been to snow and rock and purchased gloves for -20. I appreciate that some people require more insulation than others but all I was after was a temperature range. He was very persistent, talk at me and not to me and very off putting. I don’t normally write reviews but I was so disappointed as I’ve been shopping here for years. Overall the shop is great, up until now I have found the staff to be helpful, informative , welcoming and friendly and respectful to the customer when they wish to browse. I think he might be a manager or supervisor, he comes across as one, or someone just chasing the sale.
• AC

  Alex Cluney

  Jul 1, 2024
  5.0
  Rob was extremely knowledgeable with the shoe section in particular. He greeted us upon entry and made sure we were well looked after during our visit. Very kind and genuine with solid advice and I walked away with an incredible pair of hiking shoes! Rob helped me subscribe to the newsletter so I'm looking forwards to the incoming offers. I'm ecstatic with this purchase and Rob has made our day special. Thanks again and we will be back soon :)
• AL

  Andy L

  Jan 29, 2024
  5.0
  Nice helpful staff, spent a lot but got a decent discount too. Had exactly what we wanted

Frequently Asked Questions About The North Face Bluewater