The Watch Lab has been operating from our purpose-built Service Centre for 20 years. Our team of expertly trained professional watch technicians and watchmakers repair most brands, whether vintage, automatic, mechanical or quartz. Many common repairs can be completed onsite within the hour by our friendly branch staff who will be more than happy to help you. Our Watch Lab branches and workshops use all the latest technical equipment from Switzerland and Germany. We also have a national chain of Watch Lab branches and kiosks conveniently located in some of the UK’s most visited shopping centres.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.