New Look

Reviews

• HM

  Hor MNL

  Aug 6, 2026
  5.0
  customer service was good but the bags need changing it’s disgusting.
• CC

  Charlotte

  Jul 20, 2026
  1.0
  Today I came into new look at 5 clock (6pm closing time) I was looking at a few items and picked a dress to try on. When going into the changing room every thing was fine the young girl in there was nice enough. It was about 5:15 when I finished and an older staff member ( a black lady who was about in her 50s) decided to blankly stare at me. I had to ask her if I could give her the number ticket of how many clothes I had and she snatched it out of my hand. I informed her that I didn’t want the item and she just ignored me. I put the item on the rail that was blocking the exit (used to shut the fitting rooms) and moved it to get out. I then went to look at a pair of shoes I had seen on my way in and then the same lady came bellowing aggressively at customers saying you need to pay now we are closing. I picked up my things and went to pay but I saw her persistently getting frustrated with a mum and her toddler that was having a tantrum. I saw another pair of shoes that I liked and went to buy without trying them on she then came over to me and screamed at me “You need to go to the till now stop what your doing and leave”. As someone who manages in retail I know that this is not by any stretch of the imagination the way that you treat a customer. I took my items to the till and payed. The young girl was more than pleasant and made sure she took her time with me and delivered good customer service. As I left the same lady was still getting frustrated with people 15 minutes before closing. I’ve seen this lady has had many complaints and needs to be dealt with as I know I certainly won’t be returning to the new look in Watford due to the fact that she made people feel uncomfortable and unwelcome.
• EB

  Emma Brown

  Jul 13, 2026
  1.0
  Never ever answer the phone
• VA

  vahideh alem

  May 27, 2026
  1.0
  Horrible customer service from the woman at the fitting rooms. I waited in a queue to enter in which she shouts at me to wait where i was… when i was already waiting. I walk in with multiple items of clothing in which she loudly sighed and said “jesus christ why do you have so much”. I brushed it off and she started counting my items despite me already telling her how many I have. She divided them in half so I don’t go in with all at once (which i have no problem with). However the other half she held for me was launched across the floor into a dusty corner. When coming to receive the second half to try on she again complained saying i have “bare stuff” and it makes her job harder. She hands them to me with no hangers, demanding i put them back on, and the ones she couldn’t be bothered to were dumped on the changing room floor and she aggressively shut the curtain while huffing and puffing . I then overhear her complaining to the other worker that it was busy and so many people want to try things on… as if that isn’t her job? Overall just wasn’t a pleasant experience and it’s the second time i have encountered this exact woman. If you don’t have the patience to work in customer service then simply don’t. I leave the changing rooms and she’s trying to rush me out. I wanted to get a different size of an item but because of this one woman was reluctant to and therefore left it. Such a shame as the clothing is great but this woman seriously needs to sort her attitude out. I couldn’t catch her name but she was older and of black origin (only stating to identify her).
• EE

  Ellie

  May 20, 2026
  2.0
  After my purchase they asked for my email for a receipt, I’m usually happy for an email receipt from other companies but have noticed with new look they also sign you up for marketing (think this goes against GDPR?) When I said I’d like paper, the lady at the till said it would take a few minutes and she would have to load it on to another till to print? If she could only do an e receipt from that till, she should have asked to start with if that was ok. It felt a bit tricksy to get an email out of me.

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