Following the unexpected closure of our Cantilupe Road Charity Shop, we’re adapting our Gloucester Road shop to serve as our main Ross-on-Wye high street charity shop.
Why have we made these changes?
With our retail network currently contributing around two million per year to delivering hospice care for our patients and families, it is crucial we continue to raise these essential funds. So, to support this, we are changing this location from a Pound Shop and reintroducing a broader pricing range, which we hope will help bridge the gap in income left by the unexpected closure of our Cantilupe Road charity shop.
For £1 bargain-lovers, this location will still offer a £1 rail.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.