You’ll find H.Samuel on the Ground Level of Festival Place Shopping Centre in Basingstoke town centre, opposite M&S. The best place to park when visiting us is the Festival Place car park, which has lifts and stairs that take you straight into the Centre. In-store, you’ll find an impressive selection of high-quality watches from top brands such as Hugo Boss, Fitbit and Tommy Hilfiger. We also have plenty of stylish jewellery for every occasion, as well as sparkling diamond collections from the likes of Emmy London, Princessa and Enchanted Disney. Our friendly team offers in-store repairs, valuations and personalisation, as well as free bookable appointments with our jewellery experts who'll be happy to answer your questions, or to help you find the perfect gift. We look forward to seeing you soon.
Explore offerings from H. Samuel on 28 Mayfair Houses in Basingstoke, with popular repair & care services offsite available at this location.
Services
13 items
Repair & Care Services Offsite
Is your usual look of layered necklaces in need of some extra sparkle? Don’t fret, Repair & Care with H. Samuel is here to breathe new life into your old or damaged jewellery and watches. Read on to find out about the services dedicated to giving your favourite pieces some much needed TLC.
Our ring sizing services takes 10 working days. This can only be resized for gold, silver, platinum and palladium rings.
Non-precious metals cannot be resized.
There is a 12 month guarantee on all ring sizing.
*Please note this service is completed off site*
Restore the beauty and brilliance of your jewellery with our expert Cleaning and Polishing service. Everyday wear can leave precious metals scratched and gemstones looking dull, but our specialist care is designed to revive their original sparkle. Using professional cleaning, precision polishing, and high quality plating techniques, we gently remove imperfections and enhance shine, bringing your treasured pieces back to life so they look as stunning as the day you first wore them.
*Please note this service is completed off site*
Give your jewellery a flawless, high-shine finish with our professional Rhodium Plating service at H. Samuel and Ernest Jones. Designed especially for white gold, rhodium plating enhances brightness, adds a mirror-like shine, and helps protect against everyday wear.
Over time, jewellery can lose its original lustre, but our expert treatment restores a crisp, brilliant white finish while adding an extra layer of durability. Rhodium is a precious metal from the platinum family, valued for its strength and reflective qualities, making it ideal for keeping your rings, bracelets, and necklaces looking their best.
Whether you're refreshing a well-loved piece or maintaining the sparkle of something new, our specialist service ensures a refined, polished result that brings your jewellery back to life.
* Please note this service takes place ion an offsite location and will take 10 working days to complete.*
* Only available on white Gold Jewellery*
Prices may vary depending on item type and work required
Keep your treasured pieces in perfect condition with our expert Jewellery Repair service at H. Samuel and Ernest Jones. From ring resizing and chain repairs to clasp replacements and stone setting, our skilled specialists restore your jewellery with precision and care.
Each piece is carefully assessed and repaired using high quality materials, helping to preserve its beauty, durability, and sentimental value so you can enjoy wearing it for years to come.
Prices may vary depending on item type and work required however the team can provide a FREE price estimate if you bring your ring into your local store.
Keep your timepiece ticking perfectly with our Watch Battery Replacement and Reseal service at H. Samuel and Ernest Jones. Over time, watch batteries lose power and seals can weaken, affecting both performance and protection.
Our expert technicians carefully replace your battery and reseal your watch to help maintain its water resistance and reliability. Using professional tools and high quality components, we ensure your watch is restored with precision and care.
Trust us to keep your watch running smoothly, so you can rely on it every day.
Keep your timepiece performing at its best with our expert Watch Servicing at H. Samuel and Ernest Jones. Over time, watches can lose accuracy as internal components experience natural wear.
Our skilled technicians carry out a thorough service, including cleaning, lubrication, and precise adjustment of the movement to restore performance and reliability. Each watch is handled with expert care to help maintain its accuracy and extend its lifespan.
Trust our professional servicing to keep your watch running smoothly, so you can rely on it every day.
Price and lead times vary depending on watch brand and work required
Keep your timepiece in perfect condition with our expert Watch Repair service at H. Samuel and Ernest Jones. From damaged straps and broken clasps to faulty mechanisms and scratched glass, our skilled technicians are here to restore your watch with precision and care.
Each repair is carefully assessed and carried out using high quality components to ensure lasting performance and reliability. Whether it’s a minor fix or a more complex repair, we’ll help bring your watch back to its best.
Trust our specialists to give your watch the attention it deserves, so you can continue to wear it with confidence.
Add a personal touch to your treasured pieces with our Jewellery and Watch Engraving service at H. Samuel and Ernest Jones. Whether you’re marking a special date, name, or meaningful message, our expert engraving creates a lasting and unique finish.
Using precise techniques, we carefully engrave your chosen design onto a range of jewellery and watches, ensuring a clean, high quality result. Perfect for gifts or commemorating special moments, our engraving service transforms your piece into something truly one of a kind.
Create a lasting memory with a personal detail that will be cherished for years to come.
Ensure the perfect fit and comfort with our In Store Watch Bracelet Adjustment service at H. Samuel and Ernest Jones. Whether your watch feels too loose or too tight, our expert team can quickly resize the bracelet while you wait.
Using specialist tools and careful techniques, we remove or add links to achieve a secure, comfortable fit without compromising the design of your watch. Enjoy a personalised adjustment that helps your timepiece sit perfectly on your wrist, ready for everyday wear.
The bracelet adjustment is free of charge if the watch was purchased from EJ and HS. If the watch was purchased from elsewhere, this will be a £20 charge. We can adjust the bracelet of any watch that we sell and may be able to do so on other brands subject to bracelet types.
*Please note that the service is also subject to staff availability due to it being a skilled task that requires a trained team member.
Enjoy quick and convenient care with our In Store Watch Battery Replacement service at H. Samuel and Ernest Jones. If your watch has stopped or is losing time, our expert team can replace the battery while you shop.
Using professional tools and high quality batteries, we carefully fit a new power source to get your watch back up and running smoothly. Our efficient in store service helps ensure your timepiece is ready to wear again with minimal waiting time.
A watch battery replacement completed in store is from £9.99 This service is subject to staff availability due to it being a skilled task that requires a team member.
In-Store Jewellery Engraving
Free Basic Clean In-Store
Add a personal touch while you shop with our In Store Jewellery Engraving service at H. Samuel and Ernest Jones. Perfect for creating meaningful gifts or marking special occasions, our expert team can engrave your chosen message onto selected pieces while you wait.
Using precise engraving techniques, we ensure a clean and high quality finish that enhances your jewellery without compromising its design. Whether it is a name, date, or heartfelt message, we help you create something truly unique and memorable.
We cannot clean plated items, or pearls, opals, and emeralds in-store due to them being delicare in natrue. They would therefore need to be sent away for a chargeable clean and polish
Create something truly unique with our Bespoke Jewellery Design service at H. Samuel and Ernest Jones. Whether you are marking a special occasion or bringing a personal vision to life, our expert team will guide you through every step of the design process.
From selecting precious metals and gemstones to refining the final details, we work with you to craft a piece that reflects your individual style and story. Thoughtfully designed and expertly created, your bespoke jewellery will be as meaningful as it is beautiful, made to be treasured for years to come.
Please note that completely bespoke designs are only available in store as consultation with designers as well as wax molds will need to be reviewed.
Lifetime Battery Replacement
1 item
Lifetime Battery Replacement
£17.99
Enjoy peace of mind with our Lifetime Battery Replacement service at H. Samuel and Ernest Jones. Our experts will replace your watch battery whenever needed using high quality components, helping keep your timepiece running reliably for years to come.
Free service when buying a pair of piercing earrings.
Enjoy a safe, quick, and professional experience with our Ear Piercing service at H. Samuel and Ernest Jones. Whether it is your first piercing or an additional one, our trained specialists provide expert care using hygienic techniques and high quality equipment.
We offer a range of stylish starter earrings to suit your look, ensuring both comfort and confidence from the moment your piercing is done. With a focus on safety and customer care, we make the experience as smooth and reassuring as possible.
Free service when you buy any pair of piercing earrings. Plus a 20% off voucher for your next pair of full priced earrings 3 months following your piercing
Reviews
4.6
387 reviews
5 stars
327
4 stars
30
3 stars5
2 stars4
1 star
21
KR
Kieran Readings
Jun 1, 2026
5.0
Ryan was a sound dude,pierced my ears for me and made me feel super comfortable.Also they are spot on ☝️
JS
Jamie Stiff
May 4, 2026
5.0
Ryan and Anna worked together to pierce both earlobes of my daughters ears at the same time. Anna explained everything to a sufficient level for her understanding.
JG
Jit gurung
May 4, 2026
5.0
Anna is good person
EL
elliott lloyd
Apr 25, 2026
5.0
Served by Exa, he was very helpful and friendly and helped me with my watch. Don’t forget to look at malevolence!
DA
David Ashley
Apr 14, 2026
5.0
Mia unlocked my knotted chain.
,and gave fantastic service. Am over the moon.
Our ear piercing service is available at selected H. Samuel stores, to find out what store near you provides this service click book an appointment to find out more.
Do you accept drop-ins/walk-ins for ear piercings?
Yes, H. Samuel does walk-in piercing appointments. You can come into the store at any time to get your ears pierced. We would recommend booking in advance, just in case it’s a busy day. To book in at the Perfect Piercing studio: call the store or book an appointment online.
Where is H. Samuel located in Basingstoke?
H. Samuel is located on the Ground Level of Festival Place Shopping Centre in Basingstoke town centre, opposite M&S, at 28 Mayfair Houses, Hollins Walk, Basingstoke RG21 7JY.
What are the opening hours of H. Samuel in Basingstoke?
H. Samuel is open Monday to Saturday from 9:30 AM to 7:00 PM and on Sundays from 11:00 AM to 5:00 PM.
Do H. Samuel stores in Basingstoke offer ear piercing services?
Yes, ear piercing services are available at selected H. Samuel stores; customers can book an appointment to find out if the Basingstoke store provides this service.
Can I walk into H. Samuel in Basingstoke for an ear piercing without an appointment?
Yes, walk-in piercing appointments are accepted, but booking in advance is recommended due to possible busy periods.
What brands of watches does H. Samuel in Basingstoke carry?
H. Samuel offers high-quality watches from brands such as Armani Exchange, Bulova, Casio, Citizen, Guess, Lorus, Hugo, and Olivia Burton.
What types of services does H. Samuel provide in-store besides sales?
They offer in-store repairs, valuations, and personalization services, along with free bookable appointments with jewellery experts.
What payment methods are accepted at H. Samuel in Basingstoke?
H. Samuel accepts debit card and mobile NFC payments; cash is not required.
Is there convenient parking when visiting H. Samuel in Festival Place?
Yes, the best place to park is the Festival Place car park, which has lifts and stairs providing direct access to the shopping centre.
Which coffee shops are near H. Samuel in Festival Place?
Costa Coffee, Caffè Nero, and Pret A Manger are some nearby coffee shops where customers can relax before or after visiting H. Samuel.
What other retail stores are close to H. Samuel in Festival Place Basingstoke?
Nearby retail stores include Marks & Spencer, Pandora, Waterstones, Accessorize, and Monsoon & Accessorize, offering a variety of shopping options.
How can nearby transportation options assist customers visiting H. Samuel?
Festival Place shopping centre has direct access via lifts and stairs from its car park, making it convenient for customers arriving by car. Nearby amenities enhance the shopping experience.
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