Ernest Jones is located in Festival Place Shopping Centre, Basingstoke, and you can find our store on the ground floor, by Debenhams and close to the customer escalators. There’s plenty of parking on-site that offers easy access to the shops. Once inside, you’ll discover our extensive range of luxury watches from the likes of Raymond Weil, Rado and Longines, alongside a stunning selection of exclusive bridal and diamond jewellery from designers such as Tolkowsky, Leo Diamonds and Vera Wang. In-store services include appointments, repairs, valuations and personalisation, and our helpful team are always on hand to offer advice and to help you find that perfect piece. We look forward to welcoming you soon.
There has never been a better time to explore the world of designer watches; discover watches from a range of iconic brands with Ernest Jones.
Services
13 items
Repair & Care Services Offsite
Is your usual look of layered necklaces in need of some extra sparkle? Don’t fret, Repair & Care with H. Samuel is here to breathe new life into your old or damaged jewellery and watches. Read on to find out about the services dedicated to giving your favourite pieces some much needed TLC.
Our ring sizing services takes 10 working days. This can only be resized for gold, silver, platinum and palladium rings.
Non-precious metals cannot be resized.
There is a 12 month guarantee on all ring sizing.
*Please note this service is completed off site*
Restore the beauty and brilliance of your jewellery with our expert Cleaning and Polishing service. Everyday wear can leave precious metals scratched and gemstones looking dull, but our specialist care is designed to revive their original sparkle. Using professional cleaning, precision polishing, and high quality plating techniques, we gently remove imperfections and enhance shine, bringing your treasured pieces back to life so they look as stunning as the day you first wore them.
*Please note this service is completed off site*
Give your jewellery a flawless, high-shine finish with our professional Rhodium Plating service at H. Samuel and Ernest Jones. Designed especially for white gold, rhodium plating enhances brightness, adds a mirror-like shine, and helps protect against everyday wear.
Over time, jewellery can lose its original lustre, but our expert treatment restores a crisp, brilliant white finish while adding an extra layer of durability. Rhodium is a precious metal from the platinum family, valued for its strength and reflective qualities, making it ideal for keeping your rings, bracelets, and necklaces looking their best.
Whether you're refreshing a well-loved piece or maintaining the sparkle of something new, our specialist service ensures a refined, polished result that brings your jewellery back to life.
* Please note this service takes place ion an offsite location and will take 10 working days to complete.*
* Only available on white Gold Jewellery*
Prices may vary depending on item type and work required
Keep your treasured pieces in perfect condition with our expert Jewellery Repair service at H. Samuel and Ernest Jones. From ring resizing and chain repairs to clasp replacements and stone setting, our skilled specialists restore your jewellery with precision and care.
Each piece is carefully assessed and repaired using high quality materials, helping to preserve its beauty, durability, and sentimental value so you can enjoy wearing it for years to come.
Prices may vary depending on item type and work required however the team can provide a FREE price estimate if you bring your ring into your local store.
Keep your timepiece ticking perfectly with our Watch Battery Replacement and Reseal service at H. Samuel and Ernest Jones. Over time, watch batteries lose power and seals can weaken, affecting both performance and protection.
Our expert technicians carefully replace your battery and reseal your watch to help maintain its water resistance and reliability. Using professional tools and high quality components, we ensure your watch is restored with precision and care.
Trust us to keep your watch running smoothly, so you can rely on it every day.
Keep your timepiece performing at its best with our expert Watch Servicing at H. Samuel and Ernest Jones. Over time, watches can lose accuracy as internal components experience natural wear.
Our skilled technicians carry out a thorough service, including cleaning, lubrication, and precise adjustment of the movement to restore performance and reliability. Each watch is handled with expert care to help maintain its accuracy and extend its lifespan.
Trust our professional servicing to keep your watch running smoothly, so you can rely on it every day.
Price and lead times vary depending on watch brand and work required
Keep your timepiece in perfect condition with our expert Watch Repair service at H. Samuel and Ernest Jones. From damaged straps and broken clasps to faulty mechanisms and scratched glass, our skilled technicians are here to restore your watch with precision and care.
Each repair is carefully assessed and carried out using high quality components to ensure lasting performance and reliability. Whether it’s a minor fix or a more complex repair, we’ll help bring your watch back to its best.
Trust our specialists to give your watch the attention it deserves, so you can continue to wear it with confidence.
Add a personal touch to your treasured pieces with our Jewellery and Watch Engraving service at H. Samuel and Ernest Jones. Whether you’re marking a special date, name, or meaningful message, our expert engraving creates a lasting and unique finish.
Using precise techniques, we carefully engrave your chosen design onto a range of jewellery and watches, ensuring a clean, high quality result. Perfect for gifts or commemorating special moments, our engraving service transforms your piece into something truly one of a kind.
Create a lasting memory with a personal detail that will be cherished for years to come.
Ensure the perfect fit and comfort with our In Store Watch Bracelet Adjustment service at H. Samuel and Ernest Jones. Whether your watch feels too loose or too tight, our expert team can quickly resize the bracelet while you wait.
Using specialist tools and careful techniques, we remove or add links to achieve a secure, comfortable fit without compromising the design of your watch. Enjoy a personalised adjustment that helps your timepiece sit perfectly on your wrist, ready for everyday wear.
The bracelet adjustment is free of charge if the watch was purchased from EJ and HS. If the watch was purchased from elsewhere, this will be a £20 charge. We can adjust the bracelet of any watch that we sell and may be able to do so on other brands subject to bracelet types.
*Please note that the service is also subject to staff availability due to it being a skilled task that requires a trained team member.
Enjoy quick and convenient care with our In Store Watch Battery Replacement service at H. Samuel and Ernest Jones. If your watch has stopped or is losing time, our expert team can replace the battery while you shop.
Using professional tools and high quality batteries, we carefully fit a new power source to get your watch back up and running smoothly. Our efficient in store service helps ensure your timepiece is ready to wear again with minimal waiting time.
A watch battery replacement completed in store is from £9.99 This service is subject to staff availability due to it being a skilled task that requires a team member.
In-Store Jewellery Engraving
Free Basic Clean In-Store
Add a personal touch while you shop with our In Store Jewellery Engraving service at H. Samuel and Ernest Jones. Perfect for creating meaningful gifts or marking special occasions, our expert team can engrave your chosen message onto selected pieces while you wait.
Using precise engraving techniques, we ensure a clean and high quality finish that enhances your jewellery without compromising its design. Whether it is a name, date, or heartfelt message, we help you create something truly unique and memorable.
We cannot clean plated items, or pearls, opals, and emeralds in-store due to them being delicare in natrue. They would therefore need to be sent away for a chargeable clean and polish
Create something truly unique with our Bespoke Jewellery Design service at H. Samuel and Ernest Jones. Whether you are marking a special occasion or bringing a personal vision to life, our expert team will guide you through every step of the design process.
From selecting precious metals and gemstones to refining the final details, we work with you to craft a piece that reflects your individual style and story. Thoughtfully designed and expertly created, your bespoke jewellery will be as meaningful as it is beautiful, made to be treasured for years to come.
Please note that completely bespoke designs are only available in store as consultation with designers as well as wax molds will need to be reviewed.
Reviews
4.5
39 reviews
5 stars
29
4 stars
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1 star
1
VB
Victoria Bowyer
May 10, 2024
5.0
Had the most lovely ladies serve us on Monday. We were after a new engagement ring, which we found, but unfortunately not in my size. The very next day it arrived at our home, with a previous call asking if I'd be in for delivery. I found this such great service! Thank you.
NC
Natalie Cole
Jul 2, 2019
5.0
Informative staff who leave you alone to make your decision lovely atmosphere
AB
Allen Brown
Jun 7, 2018
1.0
Completely incapable of dealing with an order for a watch strap. Nobody in the shop ever seemed to know even basic answers and had to refer them to a manager who never seemed to be present. Promises to return calls were rarely met, and then system blamed. Could not take payment over the phone but insisted on payment up front. Eventually a just gave up and tried somebody else.
Ernest Jones is located on the ground floor of Festival Place Shopping Centre, Basingstoke, by Debenhams and close to the customer escalators.
What are the opening hours of Ernest Jones Basingstoke?
Ernest Jones is open Monday to Saturday from 9:30 AM to 6:00 PM, and on Sunday from 11:00 AM to 5:00 PM.
Does Ernest Jones offer in-store pickup and delivery services?
Yes, Ernest Jones offers in-store pickup, delivery, and no-contact delivery services for your convenience.
What kind of products can I find at Ernest Jones Basingstoke?
You can find a wide range of luxury watches from brands like Raymond Weil, Rado, and Longines, as well as exclusive bridal and diamond jewellery from designers such as Tolkowsky, Leo Diamonds, and Vera Wang.
Does Ernest Jones provide jewelry services such as repairs or valuations?
Yes, Ernest Jones offers in-store services including appointments, repairs, valuations, personalisation, and ring sizing.
Can I pay at Ernest Jones using debit cards or mobile NFC payments?
Yes, Ernest Jones accepts payments via debit cards and mobile NFC payments, and does not require cash only.
Are there parking facilities available at Festival Place Shopping Centre where Ernest Jones is located?
Yes, there is plenty of on-site parking at Festival Place Shopping Centre, offering easy access to the shops including Ernest Jones.
What nearby food options are available around Ernest Jones in Festival Place?
Nearby dining options include Gourmet Burger Kitchen, Slim Chickens, Five Guys, Pizza Hut, Côte Basingstoke, BrewDog Basingstoke, and Sushimaki sushi restaurant—great places to enjoy a meal before or after your visit.
Where can I grab a coffee near Ernest Jones in Festival Place?
Costa Coffee is located nearby, offering a perfect spot to relax with a coffee either before shopping or after visiting Ernest Jones.
How can nearby places like the Basingstoke Post Office or Santander bank help when visiting Ernest Jones?
Nearby places such as Basingstoke Post Office and Santander bank provide convenient options for postal services and banking needs while visiting Festival Place, making it easier to combine errands with your visit to Ernest Jones.
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