JewellerWatch ShopWatch Repair ServiceJewellery Repair Service
Located at Gloucester Quays, H. Samuel at Unit 40–41 Merchants Road offers a great selection of jewellery and watches in a popular outlet shopping destination. Our Gloucester store features engagement rings, wedding bands and sparkling diamond pieces, perfect for celebrating life’s key moments. Whether you're looking for a meaningful gift or marking a special occasion, our friendly team is on hand to provide expert advice and personalised service. Visit H. Samuel Gloucester for quality, value and a relaxed shopping experience with easy access to shops, dining and parking.
Explore offerings from H. Samuel on Unit 40-41 Merchants Road in Gloucester, with popular repair & care services offsite available at this location.
Services
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Repair & Care Services Offsite
Is your usual look of layered necklaces in need of some extra sparkle? Don’t fret, Repair & Care with H. Samuel is here to breathe new life into your old or damaged jewellery and watches. Read on to find out about the services dedicated to giving your favourite pieces some much needed TLC.
Our ring sizing services takes 10 working days. This can only be resized for gold, silver, platinum and palladium rings.
Non-precious metals cannot be resized.
There is a 12 month guarantee on all ring sizing.
*Please note this service is completed off site*
Restore the beauty and brilliance of your jewellery with our expert Cleaning and Polishing service. Everyday wear can leave precious metals scratched and gemstones looking dull, but our specialist care is designed to revive their original sparkle. Using professional cleaning, precision polishing, and high quality plating techniques, we gently remove imperfections and enhance shine, bringing your treasured pieces back to life so they look as stunning as the day you first wore them.
*Please note this service is completed off site*
Give your jewellery a flawless, high-shine finish with our professional Rhodium Plating service at H. Samuel and Ernest Jones. Designed especially for white gold, rhodium plating enhances brightness, adds a mirror-like shine, and helps protect against everyday wear.
Over time, jewellery can lose its original lustre, but our expert treatment restores a crisp, brilliant white finish while adding an extra layer of durability. Rhodium is a precious metal from the platinum family, valued for its strength and reflective qualities, making it ideal for keeping your rings, bracelets, and necklaces looking their best.
Whether you're refreshing a well-loved piece or maintaining the sparkle of something new, our specialist service ensures a refined, polished result that brings your jewellery back to life.
* Please note this service takes place ion an offsite location and will take 10 working days to complete.*
* Only available on white Gold Jewellery*
Prices may vary depending on item type and work required
Keep your treasured pieces in perfect condition with our expert Jewellery Repair service at H. Samuel and Ernest Jones. From ring resizing and chain repairs to clasp replacements and stone setting, our skilled specialists restore your jewellery with precision and care.
Each piece is carefully assessed and repaired using high quality materials, helping to preserve its beauty, durability, and sentimental value so you can enjoy wearing it for years to come.
Prices may vary depending on item type and work required however the team can provide a FREE price estimate if you bring your ring into your local store.
Keep your timepiece ticking perfectly with our Watch Battery Replacement and Reseal service at H. Samuel and Ernest Jones. Over time, watch batteries lose power and seals can weaken, affecting both performance and protection.
Our expert technicians carefully replace your battery and reseal your watch to help maintain its water resistance and reliability. Using professional tools and high quality components, we ensure your watch is restored with precision and care.
Trust us to keep your watch running smoothly, so you can rely on it every day.
Keep your timepiece performing at its best with our expert Watch Servicing at H. Samuel and Ernest Jones. Over time, watches can lose accuracy as internal components experience natural wear.
Our skilled technicians carry out a thorough service, including cleaning, lubrication, and precise adjustment of the movement to restore performance and reliability. Each watch is handled with expert care to help maintain its accuracy and extend its lifespan.
Trust our professional servicing to keep your watch running smoothly, so you can rely on it every day.
Price and lead times vary depending on watch brand and work required
Keep your timepiece in perfect condition with our expert Watch Repair service at H. Samuel and Ernest Jones. From damaged straps and broken clasps to faulty mechanisms and scratched glass, our skilled technicians are here to restore your watch with precision and care.
Each repair is carefully assessed and carried out using high quality components to ensure lasting performance and reliability. Whether it’s a minor fix or a more complex repair, we’ll help bring your watch back to its best.
Trust our specialists to give your watch the attention it deserves, so you can continue to wear it with confidence.
Add a personal touch to your treasured pieces with our Jewellery and Watch Engraving service at H. Samuel and Ernest Jones. Whether you’re marking a special date, name, or meaningful message, our expert engraving creates a lasting and unique finish.
Using precise techniques, we carefully engrave your chosen design onto a range of jewellery and watches, ensuring a clean, high quality result. Perfect for gifts or commemorating special moments, our engraving service transforms your piece into something truly one of a kind.
Create a lasting memory with a personal detail that will be cherished for years to come.
Ensure the perfect fit and comfort with our In Store Watch Bracelet Adjustment service at H. Samuel and Ernest Jones. Whether your watch feels too loose or too tight, our expert team can quickly resize the bracelet while you wait.
Using specialist tools and careful techniques, we remove or add links to achieve a secure, comfortable fit without compromising the design of your watch. Enjoy a personalised adjustment that helps your timepiece sit perfectly on your wrist, ready for everyday wear.
The bracelet adjustment is free of charge if the watch was purchased from EJ and HS. If the watch was purchased from elsewhere, this will be a £20 charge. We can adjust the bracelet of any watch that we sell and may be able to do so on other brands subject to bracelet types.
*Please note that the service is also subject to staff availability due to it being a skilled task that requires a trained team member.
Enjoy quick and convenient care with our In Store Watch Battery Replacement service at H. Samuel and Ernest Jones. If your watch has stopped or is losing time, our expert team can replace the battery while you shop.
Using professional tools and high quality batteries, we carefully fit a new power source to get your watch back up and running smoothly. Our efficient in store service helps ensure your timepiece is ready to wear again with minimal waiting time.
A watch battery replacement completed in store is from £9.99 This service is subject to staff availability due to it being a skilled task that requires a team member.
In-Store Jewellery Engraving
Free Basic Clean In-Store
Add a personal touch while you shop with our In Store Jewellery Engraving service at H. Samuel and Ernest Jones. Perfect for creating meaningful gifts or marking special occasions, our expert team can engrave your chosen message onto selected pieces while you wait.
Using precise engraving techniques, we ensure a clean and high quality finish that enhances your jewellery without compromising its design. Whether it is a name, date, or heartfelt message, we help you create something truly unique and memorable.
We cannot clean plated items, or pearls, opals, and emeralds in-store due to them being delicare in natrue. They would therefore need to be sent away for a chargeable clean and polish
Create something truly unique with our Bespoke Jewellery Design service at H. Samuel and Ernest Jones. Whether you are marking a special occasion or bringing a personal vision to life, our expert team will guide you through every step of the design process.
From selecting precious metals and gemstones to refining the final details, we work with you to craft a piece that reflects your individual style and story. Thoughtfully designed and expertly created, your bespoke jewellery will be as meaningful as it is beautiful, made to be treasured for years to come.
Please note that completely bespoke designs are only available in store as consultation with designers as well as wax molds will need to be reviewed.
Lifetime Battery Replacement
1 item
Lifetime Battery Replacement
£17.99
Enjoy peace of mind with our Lifetime Battery Replacement service at H. Samuel and Ernest Jones. Our experts will replace your watch battery whenever needed using high quality components, helping keep your timepiece running reliably for years to come.
Reviews
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Helen
Jun 10, 2026
5.0
I just wanted to say a huge thank you to Vicky! She went above and beyond to help with an enquiry regarding a replacement necklace box. Amazing Customer Service, absolutely lovely lady and incredible service from H. Samuel’s. Very much appreciated xxx
EH
Ella-Joy Hunton
May 21, 2026
5.0
Bryonny was wonderful and helped me and my fiancé choose the perfect engagement ring. We were so grateful for her patience and genuine interest in us.
AJ
Anne Jones
Jul 21, 2021
5.0
Lady that served me exceptionally helpful. Nothing was too much trouble. Good prices.
What are the regular opening hours of H. Samuel in Gloucester?
H. Samuel in Gloucester is open Monday to Friday from 10:00 to 20:00, on Saturday from 10:00 to 19:00, and on Sunday from 10:00 to 17:00.
Where is H. Samuel located in Gloucester?
H. Samuel is located at Unit 40-41 Merchants Road, Gloucester Quays, Gloucester, GL1 1TG, United Kingdom.
Does H. Samuel offer any pickup or delivery services?
Yes, H. Samuel offers in-store pickup, delivery, and no contact delivery services.
Can I book an appointment at H. Samuel online?
Yes, you can book an appointment online at H. Samuel through their website at https://www.hsamuel.co.uk/bookAppointment.
What types of payment are accepted at H. Samuel?
H. Samuel accepts debit card and mobile NFC payments and does not require cash only transactions.
What types of services does H. Samuel provide?
H. Samuel provides jewelry sales, watch sales, watch repair services, and jewelry repair services.
Is H. Samuel welcoming to LGBTQ customers?
Yes, H. Samuel welcomes LGBTQ customers.
What nearby shopping options can customers visit along with H. Samuel?
Customers visiting H. Samuel can also explore nearby stores such as ASICS for sportswear, Le Creuset for kitchen and home goods, and Hotel Chocolat for chocolates and drinks, all located within Gloucester Quays shopping center.
Are there places to get refreshments near H. Samuel?
Yes, nearby places like Bakers + Baristas Gloucester and The Cornish Bakery offer cafes and restaurants where customers can relax before or after visiting H. Samuel.
What other retail stores are close to H. Samuel?
Near H. Samuel, you can find several retail stores including Timberland Outlet Gloucester (shoes), Jack Wills (boutique clothing), and Mountain Warehouse (outdoor gear), providing a wide shopping experience in Gloucester Quays.
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