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Goldsmiths

4.5
(445 reviews)

Business Details

+44 1914 932288
http://www.goldsmiths.co.uk/

About

Watch Shop
Goldsmiths is a business with more than 230 years of tradition and experience. We are one of the leading luxury jewellery and watch retailers in the UK, with showrooms in every major town and city. We are proud to be part of the worldwide network of Official Rolex Retailers. The showroom also stocks other luxury brands such as; Breitling, Tag Heuer, Tudor, Hublot, Tissot, Raymond Weil, Mappin_Webb, Fope, Jenny Packham, Messika, Goldsmiths, Gucci, Mikimoto, Oris, Roberto Coin, Grand Seiko, Marco Bicego, Kiki McDonough, Certified Pre Owned, FRED. The featured brands in the showroom are revised regularly, kindly enquire for further details.

Location

Goldsmiths
Unit 1.19 Upper Platinum Mall Intu, Metrocentre, GAT
NE11 9YG, United Kingdom

Hours

Monday10:00 AM - 9:00 PM
Tuesday10:00 AM - 9:00 PM
Wednesday10:00 AM - 9:00 PM
Thursday10:00 AM - 9:00 PM
Friday10:00 AM - 9:00 PM
Saturday9:00 AM - 7:00 PM
Sunday11:00 AM - 5:00 PM

Reviews

4.5
445 reviews
5 stars
350
4 stars
35
3 stars
18
2 stars
8
1 star
34
  • RP
    rob porter
    2 days ago
    5.0
    Absolutely over the moon We got sorted special mention to Hessi who went over amd beyond to help us
  • JC
    Justin Cable
    Sep 22, 2026
    5.0
    My experience was made very special by the whole Rolex team!
  • MM
    Matty Mann
    Sep 18, 2026
    5.0
    Purchased a Rolex oyster perpetual yesterday afternoon getting the call from Savanna. My son and I arrived for our appointment, and Savanna went above and beyond to make the experience special for us. Savanna's knowledge and customer service is an asset to goldsmiths. Thank you Savanna Matty & Charlie
  • AF
    Adam French
    Sep 11, 2026
    5.0
    Excellent service at Goldsmiths Metro Centre. A big thank you to Samantha Bellerby for her professionalism and communication from start to finish—she made picking up my new piece a great experience. The rest of the team were also so friendly and helpful throughout my visit. Highly recommend asking for Samantha Bellerby if you drop in! Hopefully back for a visit again soon. Thanks again!
  • AC
    Ashleigh Clayton
    Sep 9, 2026
    1.0
    I am posting this for both myself and my fiancee We asked Goldsmiths to resize my engagement ring at the end of July 2026 They gave us a date of the 31st of August as the latest date for the ring to be ready Since we have sent the ring away we have had NO contact from them whatsoever. We have had to chase up the ring constantly and have been into the store on multiple occasions. We were then told that the ring would be ready at the very latest on Friday the 4th of September - it got to this date and again we had not heard anything. Because of this we had to ring ourselves for an update. They then stated that the ring would not be ready until Wednesday the 9th of September (today) - However it is still not ready! The amount of chasing up we have had to do ourselves and the absolute lack of any customer service is not acceptable. I would not recommended using Goldsmiths jewellers at all as they have consistently lied to us and we have received absolutely no support from any of the staff.

Frequently Asked Questions About Goldsmiths

What is the address of Goldsmiths at Intu Metro Centre?

Goldsmiths is located at Unit 1.19 Upper Platinum Mall, Intu Metro Centre, Gateshead, Tyne and Wear, NE11 9YG, UK.

What are the opening hours for Goldsmiths at Intu Metro Centre?

Goldsmiths is open Monday to Friday from 10:00 to 21:00, Saturday from 09:00 to 19:00, and Sunday from 11:00 to 17:00.

Brand Certified Facts from Goldsmiths

This information is certified by Goldsmiths and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified October 04, 2026Yext Knowledge Graph
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