Super customer service experience from Harry and Ellie. Very valuable employees. Thank you for all your help.
KG
K GS
Jul 4, 2026
4.0
It may depend on what you are specifically looking for.
Many of these stores. To lose interest of what been usually wearing when they would not let you get rid of them. Just go to New Look to have a better fashion ware.
This place has its own separate parts: at the front, there are clothes & at the back are extras & fitting rooms, which look lit up.
The dependency is the size of selection given out. Especially that I did not see enough of pink selections (for my pink transition). Still could visit again.
LS
Lisette Skeet
Apr 4, 2026
3.0
It's a jeans fest' and I guess, if you have the patience, you might find just what you want on the racks of varied types of jeans. But I got fed up with hunting for price labels, wanted a simple pair of pull-on ones, and went somewhere else where things were simpler!
Returning an unwanted item?
We hope you love what you've ordered, but if you're not 100% satisfied with any item, we've made our returns simple:
-You can return any item within 28 days, including sale items or items purchased with promotional discounts. (Your 28 days start from the date on your receipt, or from the date when you received/collected any items you bought online).
-Items must be unworn and in their original condition.
-Items must be returned with a valid dispatch note (online purchases) or a valid receipt/proof of purchase (in-store purchases).
-All refunds will be issued to the original method of payment and in the original tender currency (unless otherwise stated).
Please note: We are unable to accept any items that have been returned outside of the time period above, or that are worn or in an unsellable condition. For a full list of refund exceptions, visit our Help Centre for more info: https://help-uk.newlook.com/hc/en-gb/articles/360015244592-What-is-your-returns-policy-
What is New Look's returns policy?
You can return any unworn item within 28 days of purchase with a valid receipt or dispatch note. Refunds are issued to the original payment method. Items must be in original condition. More details at our Help Centre.
What are the opening hours of New Look in Colchester?
New Look is open Monday to Saturday from 9:00 to 17:30, and Sunday from 10:30 to 16:30.
Does New Look offer in-store pickup?
Yes, New Look offers an in-store pickup service.
Where is New Look located in Colchester?
New Look is located at Unit 5, Lion Walk, Colchester, CO1 1LX, United Kingdom.
What types of clothing and products does New Look offer?
New Look offers affordable, on-trend clothing and accessories for women, men, and kids, including jeans, lingerie, swimwear, footwear, and fashion accessories.
What payment options are accepted at New Look Colchester?
New Look accepts AMERICANEXPRESS, ANDROIDPAY, APPLEPAY, CASH, DINERSCLUB, MAESTRO, MASTERCARD, and VISA.
Is New Look Colchester wheelchair accessible?
Yes, New Look has a wheelchair accessible entrance and welcomes all customers including LGBTQ and transgender safe space.
What nearby coffee shops can I visit before or after shopping at New Look?
You can enjoy a coffee at Costa Coffee, located near New Look in Lion Walk.
Are there other clothing stores near New Look in Colchester?
Yes, nearby clothing stores include River Island and Evans, offering more fashion options within close proximity.
What nearby places can I visit for dining or drinks near New Look?
You can visit Vacay at The Courtyard for cocktails, The Greek's Kitchen for dining, or Pöpinä - Lion Walk Courtyard for a pub experience after your shopping.
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