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Ernest Jones

4.1
(38 reviews)

Business Details

unit 38 High Chelmer, Chelmsford, ESS
CM1 1XU, United Kingdom
+44 1245 251394
https://www.ernestjones.co.uk/store/GB-REG/Chelmsford/EJ3474

About

JewellerWatch ShopWatch Repair ServiceJewellery Repair ServiceSignet Trading LTD
You’ll find the Chelmsford Ernest Jones store inside the High Chelmer Shopping Centre in the city centre. We are located in the East Mall opposite River Island and next to Starbucks. You’ll find convenient parking in the multi-storey car park directly next door to the shopping centre. We stock a stunning range of fashion and designer watch brands, including Bulova, Raymond Weil and Frederique Constant, as well as stylish jewellery and gift collections. We also carry an exclusive collection of beautiful diamond and bridal jewellery from famed designers such as Le Vian, Tolkowsky and Vera Wang. Our friendly team offers repairs, valuations and personalisation services, and you can even book an appointment with one of our experts for help with those extra special purchases. We look forward to welcoming you soon.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Ernest Jones
unit 38 High Chelmer, Chelmsford, ESS
CM1 1XU, United Kingdom

Hours

MondayClosed
TuesdayClosed
WednesdayClosed
ThursdayClosed
FridayClosed
SaturdayClosed
SundayClosed
12/25/2026Closed

Products & Services

1 list · 1 item

Products - Watches

1 item

Watches
Watches
£100.00 - £53,000.00

There has never been a better time to explore the world of designer watches; discover watches from a range of iconic brands with Ernest Jones.

Reviews

4.1
38 reviews
5 stars
21
4 stars
9
3 stars
2
2 stars
1
1 star
5
  • NT
    Natalie Tyler
    Mar 6, 2024
    1.0
    Went in to the Chelmsford branch today and there were 2 ladies serving in their 50s. When I came in both looked at me up and down. I only had a question regarding my engagement ring and the platinum insurance my other half pays for every month. One of the lady’s was not abit interested and the other said that if I had an account then I would receive vouchers through the post for my ring cleans and sizing etc if not then it’s £49.00 to send off my ring and be cleaned. However, when purchasing this we were informed with proof of purchase or ID shown I would be untitled to unlimited cleans and that I would just need to pop in. So I was abit stunned. Knowing she didn’t really want to speak to me I just left the shop without questioning what she said. The service I have received today is just shocking and don’t feel the need to usually put a complaint in but considering we have paid out in store over £5000.00 to just be looked down at is just not acceptable. Within regards to my question I have found my answer online. ‘From specialist ultrasonic cleaning to expert polishing, at Ernest Jones, we offer complimentary cleaning services on items purchased from us. All you need to do is book an in-store appointment and bring with you your proof of purchase.’ So rude and very disheartening!!
  • DS
    Dotbirdbudgie Shingleton-smith
    Feb 14, 2023
    4.0
    Friendly staff who are happy to help.
  • MR
    megan roberts
    Dec 2, 2022
    1.0
    Brought a product online and collected in store on Tuesday, noticed it was too big and returned it the following weekend. I was then spoken to by ‘Lee’ and he was completely rude to me and my partner accusing us of scratching the item when it had been in the box since I collected it! He then went on to say I can not get a refund as the card numbers do not match! But I had all the paper work and emails to prove that it was paid on the card I have got and it had to have been a mistake on their side of things. He then continued to speak down on me and my partner. Saying he will contact customer services and call me first thing Monday. It is now Friday and I’m having to chase my own refund!! Poor customer service from Lee and will not be going back!
  • DK
    Dzinja Kabambe
    Feb 1, 2016
    4.0
    Very friendly service whilst showing me different options for jewellery, and although I didn't find what I wanted was no fault of the staff.

Frequently Asked Questions About Ernest Jones

Where is Ernest Jones Chelmsford located?

Ernest Jones Chelmsford is located unit 38 High Chelmer Shopping Centre in Chelmsford city centre, opposite River Island and next to Starbucks.

What are the opening hours of Ernest Jones Chelmsford?

Ernest Jones Chelmsford is currently closed all week, from Monday to Sunday.

Brand Certified Facts from Ernest Jones

This information is certified by Ernest Jones and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified June 21, 2026Yext Knowledge Graph
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