You’ll find the Chelmsford Ernest Jones store inside the High Chelmer Shopping Centre in the city centre. We are located in the East Mall opposite River Island and next to Starbucks. You’ll find convenient parking in the multi-storey car park directly next door to the shopping centre. We stock a stunning range of fashion and designer watch brands, including Bulova, Raymond Weil and Frederique Constant, as well as stylish jewellery and gift collections. We also carry an exclusive collection of beautiful diamond and bridal jewellery from famed designers such as Le Vian, Tolkowsky and Vera Wang. Our friendly team offers repairs, valuations and personalisation services, and you can even book an appointment with one of our experts for help with those extra special purchases. We look forward to welcoming you soon.
There has never been a better time to explore the world of designer watches; discover watches from a range of iconic brands with Ernest Jones.
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Natalie Tyler
Mar 6, 2024
1.0
Went in to the Chelmsford branch today and there were 2 ladies serving in their 50s. When I came in both looked at me up and down. I only had a question regarding my engagement ring and the platinum insurance my other half pays for every month. One of the lady’s was not abit interested and the other said that if I had an account then I would receive vouchers through the post for my ring cleans and sizing etc if not then it’s £49.00 to send off my ring and be cleaned. However, when purchasing this we were informed with proof of purchase or ID shown I would be untitled to unlimited cleans and that I would just need to pop in. So I was abit stunned. Knowing she didn’t really want to speak to me I just left the shop without questioning what she said. The service I have received today is just shocking and don’t feel the need to usually put a complaint in but considering we have paid out in store over £5000.00 to just be looked down at is just not acceptable.
Within regards to my question I have found my answer online.
‘From specialist ultrasonic cleaning to expert polishing, at Ernest Jones, we offer complimentary cleaning services on items purchased from us. All you need to do is book an in-store appointment and bring with you your proof of purchase.’
So rude and very disheartening!!
DS
Dotbirdbudgie Shingleton-smith
Feb 14, 2023
4.0
Friendly staff who are happy to help.
MR
megan roberts
Dec 2, 2022
1.0
Brought a product online and collected in store on Tuesday, noticed it was too big and returned it the following weekend. I was then spoken to by ‘Lee’ and he was completely rude to me and my partner accusing us of scratching the item when it had been in the box since I collected it! He then went on to say I can not get a refund as the card numbers do not match! But I had all the paper work and emails to prove that it was paid on the card I have got and it had to have been a mistake on their side of things. He then continued to speak down on me and my partner. Saying he will contact customer services and call me first thing Monday. It is now Friday and I’m having to chase my own refund!! Poor customer service from Lee and will not be going back!
DK
Dzinja Kabambe
Feb 1, 2016
4.0
Very friendly service whilst showing me different options for jewellery, and although I didn't find what I wanted was no fault of the staff.
Ernest Jones Chelmsford is located unit 38 High Chelmer Shopping Centre in Chelmsford city centre, opposite River Island and next to Starbucks.
What are the opening hours of Ernest Jones Chelmsford?
Ernest Jones Chelmsford is currently closed all week, from Monday to Sunday.
What types of products does Ernest Jones Chelmsford offer?
They offer a stunning range of fashion and designer watches including Bulova, Raymond Weil, Frederique Constant, as well as stylish jewellery, gift collections, and exclusive diamond and bridal jewellery from designers like Le Vian, Tolkowsky, and Vera Wang.
Does Ernest Jones Chelmsford provide any repair or personalisation services?
Yes, Ernest Jones Chelmsford offers repairs, valuations, personalisation services, and ring sizing service.
Can I order delivery or use in-store pickup services at Ernest Jones Chelmsford?
Yes, Ernest Jones Chelmsford offers in-store pickup, delivery, and no-contact delivery services.
How can I contact Ernest Jones Chelmsford?
You can call them at +441245251394 or the toll-free number +448004581066.
Is it convenient to park near Ernest Jones Chelmsford?
Yes, there is convenient parking available in the multi-storey car park directly next to the High Chelmer Shopping Centre.
What nearby places can I visit along with Ernest Jones Chelmsford?
You can visit nearby places such as River Island clothing store, Starbucks Coffee, and the Chelmsford Pop Up Art Collective art gallery, all located close to Ernest Jones in High Chelmer Shopping Centre.
Are there nearby dining options close to Ernest Jones Chelmsford?
Yes, you can enjoy nearby dining at Turtle Bay Chelmsford (Caribbean/Jamaican restaurant), On the Square Italian restaurant, and Starbucks Coffee located next to Ernest Jones.
Where can I get beauty and cosmetic services near Ernest Jones Chelmsford?
Nearby beauty and cosmetic options include Belleza Beauty salon, The Fragrance Shop, Clinique Counter, and The Body Shop, all within close proximity to Ernest Jones.
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