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Photo of New Look Basildon shopfront
Brand Certified

New Look

4.0
(378 reviews)

Business Details

+44 1268 290270
http://www.newlook.com/uk/store/1651

About

Women's Clothing ShopJeansLingerie ShopPlus Size Clothing ShopSwimwear ShopChildren's Clothing ShopFashion Accessories ShopShoe ShopNew Look
Feel-good fashion brand offering affordable, on-trend clothing & accessories for women, men and kids.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • DebitAvailable
  • Mobile paymentsAvailable

Location

New Look
55 Eastgate Centre, Basildon, ESS
SS14 1AE, United Kingdom

Hours

Monday9:00 AM - 5:30 PM
Tuesday9:00 AM - 5:30 PM
Wednesday9:00 AM - 5:30 PM
Thursday9:00 AM - 5:30 PM
Friday9:00 AM - 5:30 PM
Saturday9:30 AM - 5:30 PM
Sunday10:00 AM - 4:00 PM

Reviews

4.0
378 reviews
5 stars
158
4 stars
103
3 stars
84
2 stars
11
1 star
22
  • AA
    Andrea
    May 28, 2026
    1.0
    Absolutely disgusting customer service, I walked in there at 5pm and a woman who must have been the manager said in a rude tone “be quick we’re shutting in 5 minutes” bare in mind I am hard of hearing and was wearing a hearing aid very visible. Because I couldn’t hear her the first time , she then proceeded to shout at me saying the same thing and made me feel unwelcome. I used to enjoy buying clothes from this store but I now feel so unwelcome going into there. This has affected me a lot today.
  • XB
    Xbox Boy
    Jan 4, 2022
    4.0
    Daughter liked it
  • KE
    Karen Edwards
    Apr 15, 2019
    5.0
    Nice clothes

Frequently Asked Questions About New Look

What is your returns policy?

Returning an unwanted item? We hope you love what you've ordered, but if you're not 100% satisfied with any item, we've made our returns simple: -You can return any item within 28 days, including sale items or items purchased with promotional discounts. (Your 28 days start from the date on your receipt, or from the date when you received/collected any items you bought online). -Items must be unworn and in their original condition. -Items must be returned with a valid dispatch note (online purchases) or a valid receipt/proof of purchase (in-store purchases). -All refunds will be issued to the original method of payment and in the original tender currency (unless otherwise stated). Please note: We are unable to accept any items that have been returned outside of the time period above, or that are worn or in an unsellable condition. For a full list of refund exceptions, visit our Help Centre for more info: https://help-uk.newlook.com/hc/en-gb/articles/360015244592-What-is-your-returns-policy-

What is New Look's returns policy?

You can return any item within 28 days in its original, unworn condition with a valid receipt or dispatch note. Refunds go to the original payment method. Some exceptions apply; see the Help Centre for details.

Brand Certified Facts from New Look

This information is certified by New Look and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified June 14, 2026Yext Knowledge Graph
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