Founded in Vancouver BC in 1998, the first lululemon shared its retail space with a yoga studio. We've been growing ever since, and our technical yoga and run clothes are now available in countries all over the world. We want to elevate the world from mediocrity to greatness. Our Mission Statement is to create components for people to live longer, healthier, fun lives. We make technical athletic apparel for yoga, dancing, and most other sweaty pursuits.
All lululemon locations have strong ties to our local communities.
I had a very disappointing experience at the Lululemon store in Westfield Shepherd’s Bush, specifically with the store manager, Jacob.
I purchased a coat and returned to the store less than 24 hours later to return it. I had the receipt, the item had not been worn, and it was in perfect condition. The only issue at the time was that the tag had come off and I couldn’t find it in my bag. Despite this, the item was clearly unused and I had proof of purchase from less than a day before. They refused the return.
A few days later, I found the tag inside the original shopping bag. I reattached it and went back to the store to return the coat. Instead of providing help, they began inventing random “issues” with the item to avoid processing the return. The coat was never worn and was in the exact same condition as when I bought it.
Jacob, the manager, was extremely rude, dismissive, and completely unwilling to help. His attitude made it very clear that he simply did not want to process the return. He did not behave like a manager or someone trained in customer service. I have honestly never experienced such poor treatment in a retail store, especially from a brand that claims to value customer experience.
I am a regular Lululemon customer, but after this experience at the Westfield Shepherd’s Bush location, I genuinely do not feel comfortable shopping here again. I went out of my way to come back to this store twice, with receipt, unused item, and tag, and was still refused for no valid reason.
This was not about policy. This was about poor attitude, lack of professionalism, and terrible customer service.
Very disappointing.
MT
Melawit Teshome
Jan 31, 2026
5.0
I came here yesterday and bethel gave me such a good experience and made me feel very welcome I highly suggest requesting to be met with her service!!
AL
Angelina Lewis
Jan 31, 2026
5.0
I went today and bethel and alishba were really really helpful such good customer service and really friendly girls x
EL
Eshika Lohana
Jan 27, 2026
5.0
Aleshba was amazing gave us great service !
YY
Yasmin
Jan 27, 2026
5.0
alishba was amazing and very good customer service
What products does lululemon offer in its London Ariel Way store?
Lululemon offers technical athletic apparel for yoga, running, dancing, and other activities, including clothing for women and men.
What are the opening hours of lululemon at London Ariel Way?
The store is open Monday to Saturday from 10:00 to 21:00, and Sunday from 12:00 to 18:00.
Does the lululemon store in London Ariel Way offer in-store shopping and pickup options?
Yes, it offers in-store shopping and in-store pickup services.
Where is the lululemon store located in London?
It is located at Ariel Way, Unit 2099, London, W12 7GD, England, UK.
How can I contact the lululemon store at London Ariel Way?
You can call them at +44 20 8743 5227 or email westfield-store@lululemon.com.
Where can I find the latest products and collections from lululemon?
Check their featured message link at http://shop.lululemon.com/products/category/whats-new?cid=locallistings for new arrivals and updates.
What dining options are available near lululemon at London Ariel Way?
Nearby you can find Vietnamese dining at Pho, Mexican food at Tortilla, and Portuguese cuisine at Nando's and Sabroso Restaurants.
What entertainment venues are close to lululemon in London Ariel Way?
The Vue Cinema Westfield and All Star Lanes bowling alley are nearby venues for entertainment after your shopping visit.
Are there other shopping stores near lululemon at Ariel Way?
Yes, stores like Khaadiindia, Desigual, COS, Primark, and Fossil are located nearby for a diverse shopping experience.
How can nearby businesses like Massage Angels and Ben & Jerry's complement a visit to lululemon?
After shopping at lululemon, you can relax with a massage at Massage Angels or enjoy desserts at Ben & Jerry's nearby.
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