New Look

Reviews

• MM

  Mark

  Aug 27, 2026
  1.0
  If I could put zero stars I would. I was in the store and overheard a conversation between the "Manager" and a customer. The Manager was horrifically rude, reducing the customer to the verge of tears. Didn't care when the customer pointed out how rude she was being. From what I understood it was all about a refund. Apparently New Look do not do refunds anymore. They only do exchanges. The customer was not advised of this when she bought her items. Rather than the Manager taking the time to listen. She was dismissive, rude and uncomfortably mean. She should not be in a position of power with that attitude. After witnessing this we left. We won't be returning. I did try find the customer after to see if she was ok but was unable to find her.
• MB

  Mel B

  May 31, 2026
  1.0
  This is a shop that doesn’t have a section for Men’s clothes. So why is it you allow the husbands and boyfriends into the female changing room to sit down and watch us ? I find it very uncomfortable walking past all those men sitting in front of the mirrors right in the middle of the room and I am sure a lot of other silent women do too. There is no need for it. I have no problem if they are in there trying on clothes too, but they’re not. They are in there for no reason other than to wait for their other halves. Please review this and ask why men are allowed to sit around a place where we are getting undressed . I find I can’t come out of the cubicle to use the big mirrors when they’re in there, it’s intimidating and absolutely no reason they should be there. Put couches outside the waiting room.
• PG

  Paula Griffin

  May 7, 2022
  5.0
  I’ve been into New Look twice recently. There was an item I really wanted but they didn’t have my size so the man working in there kindly helped order it to the store for me. I came to collect my item a bit too late and the item had been returned, but the lady who helped me, quickly cancelled that order and reordered another one for me for collection again. I have to say between the first man, the lady the second time and the other ladies who were working in there I was taken back by how friendly, efficient and professional they all were. Which unfortunately can be quite rare in a lot of other shops. Everyone greeted me with a smile. I was asked if I needed help while waiting around the tills for the lady that was dealing with my order and when I left everyone working around the till gave me a smile and said goodbye or to have a nice day, take care etc. Both visits were lovely experiences. They really have a very nice team of people working there.

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