Excellent customer service from Alex.. Thank you !
ED
Elizabeth Dunlop
Sep 13, 2026
5.0
From the moment I entered the door the service was amazing. I spoke to Liz and explained that my fingers had all swollen and I required to have my mother’s engagement ring cut off. She told me that this could be done by Chris. A couple of minutes later he arrived with the tools that he needed. He explained what would happen and then proceeded to cut the ring off. He was charming and kindly as well as helpful. I shall certainly be returning to Laings in the future.
AC
Allan Cameron
Sep 11, 2026
5.0
First class service . Bad experience with another 'watchmaker' , Laings sorted everything.
PP
P P
Aug 28, 2026
1.0
Bad experience with unprofessional and no manner Rolex salesperson name Valentina Something…
AD
Arjun Doraiswami
Aug 17, 2026
5.0
Very friendly and approachable staff that helped me with every question I had, and I found my dream watch here! They were extremely supportive and patient through the process, and I had a lovely chat with Mike about all things vintage and modern watchmaking. Great place with passionate people!
What are the operating hours of Laings throughout the week?
Laings is open Monday, Tuesday, Thursday, Friday, and Saturday from 09:30 to 17:30, Wednesday from 10:30 to 17:30, and Sunday from 11:00 to 17:00.
What types of payment does Laings accept?
Laings accepts ALIPAY, American Express, Contactless Payments, Financing options, Maestro, Mastercard, and Visa.
Does Laings offer pickup and delivery services?
Yes, Laings offers both in-store pickup and delivery services.
What luxury watch brands can I find at Laings?
Laings carries luxury brands including Rolex, Cartier, Chopard, Longines, TAG Heuer, Fabergé, Mikimoto, and also offers Pre-Owned watches.
What services does Laings provide for watches and jewellery?
Laings offers watch servicing, jewellery servicing, bespoke design, watch water resistance checks, and watch maintenance services.
Where is Laings located and how can I contact them?
Laings is located at 72 George Street, Edinburgh, Scotland, EH2 3BX. You can contact them at +44 131 2254513 or via email at customer.service@laingsuk.com.
What specialities is Laings known for?
Laings specializes in diamond jewellery, engagement rings, gemstone jewellery, pre-owned watches, Swiss watches, wedding rings, and bridal jewellery.
Are there any notable places near Laings that visitors might want to check out?
Nearby notable places include George St, a landmark and shopping area; The George Hotel for accommodations; and Raw Fitness and Sports Therapy for wellness and massage services.
How can nearby banks assist customers visiting Laings?
Banks such as Woolwich, Bradford & Bingley, and Nationwide near Laings can assist customers with financial services like cash withdrawals or credit inquiries while shopping or planning purchases.
What shopping and dining options are available around Laings that visitors may explore?
Visitors to Laings can also explore nearby fashion stores like French Connection and AllSaints, enjoy dining and nightlife at Bourbon Edinburgh, or visit Co-op for grocery and convenience shopping.
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Certified October 04, 2026Yext Knowledge Graph
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