Ernest Jones

Reviews

• LH

  Lauren Hewitt

  Feb 29, 2024
  5.0
  Massive thank you to Connie who made our experience the best ever. Went in with no clue what type of ring we wanted and left with not only a ring but even more memories to last a lifetime. Thank you 🥰
• IL

  Isabel López

  May 1, 2023
  5.0
  Katrina was lovely and helped me find a brilliant ring
• WR

  wood ruth

  Mar 18, 2020
  4.0
  Staff very helpful
• CP

  cloud9backpacker Packer

  Jun 28, 2017
  2.0
  We were married 4 years ago. Prior to the wedding we took a trip to Edinburgh where we selected two rings from the Princess St jewelers- one gold with a white gold trim and the other white gold with a gold trim, which was neater for my wife. They were sold as a pair and collectively cost around £700. Being not from Edinburgh we arranged the engraving and returned the next week to collect. When we returned it became clear that they’d engraved the wrong ring for me - a completely different, lighter, rounded ring that I would never have selected. They attempted to refute my argument, but the two clearly didn't match . They reluctantly had a look around for something else and offered me another ring that was close to the one I had originally asked for, although the colour difference between the gold and trim was almost imperceptible, which kind of ruined the effect I was after. They claimed the alternative ring was more expensive, but would give me it at the same price. I noticed that it seemed to be scuffed on the inside. The guy said he couldn’t see anything wrong with it, which was staggering - I’m usually pretty laid back about these kind of things and didn’t really mind THAT much, but there were clearly two discolored patches on inside that I could see with my naked eye. A professional Jeweler's eye for detail could not have failed to notice them. Like I say, I didn’t really mind but to try and deny what I could see with my own eyes was cheeky to say the least. Anyway, they reckoned the engraving process would clear things up. We were leaving to marry abroad the next week so agreed and left the place happy enough. When we returned a day prior to flying out the rings were ready, however the prominent scuffing (which you could describe as more of a patchy discoloration of the metal on the inside) was still there, but so they agree to fix it when we returned. After a great wedding we returned and I popped in to inquire about the cleaning. At first they denied offering any assurance, then they reluctantly agreed to take a look. Unfortunately we live in the far North of Scotland and would be unable to collect it if the work couldn’t be done that day, which, of course, it couldn’t. However, they agreed to send the ring up to Aberdeen on completion, which was helpful of them and sounded like a plan. They gave me the appropriate paper work and took the ring. Two weeks later my father-in-law collected the ring at their Aberdeen shop and had brought it back for us. It was exactly the same! Nothing had been done, the odd, solder-like marks were still there and that was that. I asked a mate of mind to look at it, who’s a bit of a watch specialist and he pointed out that there were actually tiny initials underneath our inscription! (just behind the 13 in the attached photo you can see the letters N.F.) It’s difficult not to conclude that they’d fobbed me off with a returned ring with the engraving buffed/burnt out. I went back to the Aberdeen branch and they said I’d have to take it up with the Edinburgh lot. After that I gave up. To be honest I quite like the ring, but whenever I take it off (which is rarely) and have a look at the inscription I always feel a pang of regret that I didn’t pursue the matter further. I guess after 4 years there’s not much I can do, other than share my experience and let folk make of it what they will. Needless to say I wouldn’t be recommending these guys to anyone in the future.