Welcome to the Cathedral Shop, located just off the cloister of Durham Cathedral. Enjoy some retail therapy in a beautiful monastic vaulted undercroft, with a fine selection of locally sourced gifts, and an impressive selection of books. There’s lots to catch your eye, be it a delicious box of biscuits, a beautiful replica of St Cuthbert’s cross or a wide range of appealing Durham Cathedral themed gifts.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.