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Ernest Jones

4.1
(188 reviews)

Business Details

+44138477685
https://www.ernestjones.co.uk/store/EJ3203-West%20Midlands

About

JewellerWatch ShopWatch Repair ServiceJewellery Repair ServiceSignet Trading LTD
Situated in the Lower Mall of the intu Merry Hill Shopping Centre in Brierley Hill, you’ll find the Ernest Jones store directly opposite River Island. The Centre has extensive car parking, and the lifts and escalators give you convenient access to our store. If you’re looking for a gift for a loved one or a special treat for yourself, you’ll be spoilt for choice with our stunning jewellery and watch collection. You’ll find luxury watches from designer brands including TAG Heuer, Baume & Mercier, Longines and Versace, as well as a stunning selection of diamond jewellery from sought-after names like Le Vian, Vera Wang and Arctic Light. We also provide repairs, valuations and personalisation services, and you can book an appointment with one of our friendly and knowledgeable team who’ll be happy to help. We look forward to welcoming you soon.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Ernest Jones
Unit L89, Merry Hill Shopping Centre, West Midlands, DUD
DY5 1QX, United Kingdom

Hours

Monday9:00 AM - 8:00 PM
Tuesday9:00 AM - 8:00 PM
Wednesday9:00 AM - 8:00 PM
Thursday9:00 AM - 8:00 PM
Friday9:00 AM - 8:00 PM
Saturday9:00 AM - 7:00 PM
Sunday11:00 AM - 5:00 PM
12/25/20269:00 AM - 8:00 PM

Products & Services

3 lists · 25 items

Explore offerings from Ernest Jones on Unit L89, Merry Hill Shopping Centre in West Midlands, with popular repair & care services offsite available at this location.

Products - Watches

1 item

Watches
Watches
£100.00 - £53,000.00

There has never been a better time to explore the world of designer watches; discover watches from a range of iconic brands with Ernest Jones.

Services

13 items

Repair & Care Services Offsite

Is your usual look of layered necklaces in need of some extra sparkle? Don’t fret, Repair & Care with H. Samuel is here to breathe new life into your old or damaged jewellery and watches. Read on to find out about the services dedicated to giving your favourite pieces some much needed TLC.

Ring Sizing
Ring Sizing
From £59.95

Ring sizing completed off-site within 10 days. Suitable for gold, silver, platinum and palladium with a 12‑month guarantee included.

Jewellery Rhodium Plating

Rhodium plating restores white gold’s shine and protects against wear. Completed off-site in within 10 days.

Jewellery Repair Services
Jewellery Repair Services
Prices may vary depending on item type and work required

Jewellery repairs for rings, chains and settings. Free in‑store estimate.

Watch Servicing
Watch Servicing
From £49.95

Watch servicing to restore accuracy and reliability. Cleaning, lubrication and adjustment to extend lifespan.

Watch Repairs
Watch Repairs
Price and lead times vary depending on watch brand and work required

Watch repairs for straps, clasps, glass and mechanisms using high‑quality components.

Off-Site Jewellery & Watch Engraving

Off-site jewellery and watch engraving available in any store from £30 for our items or yours, sent to our Jewellery Quarter service centre with a 10 working day turnaround.

In-Store Watch Bracelet Adjustments
In-Store Watch Bracelet Adjustments
if watch is purchased elsewhere.

Bracelet adjustment for a comfortable fit. Free in‑store if watch was bought in store; charges may apply if watch was purchased elsewhere.

In-Store Jewellery Cleaning
In-Store Jewellery Cleaning

Free in-store jewellery cleaning (basic service). Deeper clean and polish available via chargeable send-away service.

Ernest Jones Products

11 items

Diamond Rings
Diamond Rings
From £150

Explore the stunning collection of diamond rings at Ernest Jones, crafted to celebrate life’s most meaningful moments. Featuring carefully selected diamonds chosen for their brilliance and quality, each ring offers exceptional sparkle and refined style. From classic solitaires to modern designs, there’s a perfect ring for every occasion. Set in premium metals such as gold, white gold, and platinum, each piece is designed for lasting beauty, making it a timeless symbol of love and elegance.

Wedding Rings
Wedding Rings
From £95

Discover the collection of wedding rings at Ernest Jones, expertly crafted to represent everlasting love and commitment. Designed with quality and comfort in mind, each ring offers a timeless finish perfect for everyday wear. From classic bands to more detailed styles, there is a design to suit every preference. Crafted in premium metals such as gold, white gold, and platinum, these rings are made to be cherished for a lifetime, symbolising your journey together in style.

Engagement Rings

Discover the elegant collection of engagement rings at Ernest Jones, designed to mark life’s most meaningful moments. Each ring features carefully selected diamonds, chosen for their brilliance and quality, creating a truly captivating sparkle. From timeless solitaire designs to contemporary styles, there is something to suit every taste. Crafted in premium metals such as gold, white gold, and platinum, each piece is made for lasting beauty and comfort, making it the perfect symbol of love and commitment.

Gold Jewellery

Explore the elegant collection of gold jewellery at Ernest Jones, designed to bring timeless style to every occasion. Crafted from high-quality gold, each piece offers a radiant finish and lasting durability. From delicate everyday designs to bold statement pieces, the collection suits a variety of tastes and styles. Whether you're searching for a meaningful gift or a classic addition to your own collection, there’s something to suit every moment. Available in yellow gold, white gold, and rose gold, each piece is thoughtfully designed for both comfort and sophistication, making it perfect for everyday wear or special occasions.

Watches
Watches
From £44

Discover the refined collection of watches at Ernest Jones, designed to combine style with reliable performance. Crafted using high-quality materials, each timepiece offers durability, precision, and a sophisticated finish. From classic designs to modern styles, the range suits both everyday wear and special occasions. Featuring trusted brands and expertly made movements, every watch is created with attention to detail and comfort in mind. Perfect as a meaningful gift or a stylish personal accessory, Ernest Jones watches are made to be worn and appreciated for years to come, offering a timeless addition to any collection.

Smartwatches
Smartwatches
From £259

Explore the collection of smartwatches at Ernest Jones, designed to combine modern technology with sleek, everyday style. Crafted with high-quality materials, each smartwatch offers comfort, durability, and a sophisticated finish. From fitness tracking and health monitoring to seamless smartphone connectivity, these smartwatches are built to support your daily routine with ease. With a range of designs and finishes available, there’s something to suit every lifestyle and preference. Perfect for staying connected while on the go, Ernest Jones smartwatches offer both practicality and style, making them a versatile addition to any collection.

Silver Jewellery

Discover the beautiful collection of silver jewellery at Ernest Jones, designed to add effortless style to any look. Crafted from high-quality silver, each piece offers a bright, polished finish and lasting durability. From delicate everyday designs to more statement pieces, the collection caters to every style and occasion. Whether you're searching for a thoughtful gift or a versatile addition to your own collection, there’s something to suit every taste. Designed with comfort and attention to detail, Ernest Jones silver jewellery is perfect for everyday wear, offering timeless appeal that can be enjoyed for years to come.

Rings
Rings
From £35

Explore the versatile collection of rings at Ernest Jones, designed to suit every style and occasion. Crafted using high-quality materials, each piece offers a perfect blend of durability, comfort, and refined design. From simple, elegant bands to more detailed and eye-catching styles, the range caters to both everyday wear and special moments. Whether you're marking a milestone, choosing a meaningful gift, or adding to your personal collection, there’s a ring to suit every taste. Available in a variety of metals and finishes, each ring is designed with attention to detail, ensuring lasting beauty and a comfortable fit. Ernest Jones rings offer timeless appeal, making them perfect for everyday elegance or celebrating life’s special moments.

Necklaces
Necklaces
From £40

Discover the stunning collection of necklaces at Ernest Jones, designed to add the perfect finishing touch to any look. Crafted from high-quality materials, each piece offers a blend of elegance, durability, and everyday wearability. From delicate chains for a subtle, refined look to more statement designs that stand out, the collection caters to a variety of styles and occasions. Whether you’re dressing for a special event or enhancing your everyday outfit, there’s a necklace to suit your style. Available in a range of metals and finishes, each piece is thoughtfully designed with attention to detail and comfort in mind. Ernest Jones necklaces make the perfect gift or a timeless addition to your own jewellery collection, offering lasting beauty you can enjoy for years to come.

Bracelets
Bracelets
From £25

Explore the elegant collection of bracelets at Ernest Jones, designed to bring a refined finishing touch to any look. Crafted from high-quality materials, each piece combines durability with sophisticated style for everyday wear or special occasions. From delicate, understated designs to bold statement pieces, the collection offers something to suit every taste and personality. Perfect as a meaningful gift or a stylish addition to your own jewellery collection, each bracelet is created with comfort and attention to detail in mind. Available in a range of metals and finishes, Ernest Jones bracelets offer versatile style and lasting beauty, making them an essential accessory for any occasion.

Earrings
Earrings
From £20

Discover the elegant collection of earrings at Ernest Jones, designed to add the perfect finishing touch to any look. Crafted from high-quality materials, each pair offers a balance of style, comfort, and lasting durability. From classic studs and timeless hoops to more detailed statement designs, the range suits both everyday wear and special occasions. Whether you're looking for a subtle accessory or something to stand out, there’s a style to match every taste. Available in a variety of metals and finishes, Ernest Jones earrings are thoughtfully designed with attention to detail, making them a meaningful gift or a versatile addition to your jewellery collection.

Reviews

4.1
188 reviews
5 stars
121
4 stars
23
3 stars
9
2 stars
3
1 star
32
  • AC
    amanda cooke
    2 days ago
    5.0
    I went in and saw Keely for details of my rings to be replated. She gave me all the prices and info that I needed and was really helpful. She cleaned my existing rings without any issues whatsoever and couldn't be more lovely. Great customer service and I would recommend Ernest Jones because of her welcoming demeanor and friendliness. Go Keely
  • MH
    Mark harriers
    Aug 6, 2026
    1.0
    I rarely leave negative reviews, but I feel other customers should be aware of the experience I had. I purchased an engagement ring from this jeweller, which is one of the most important and meaningful purchases you'll ever make. Naturally, I expected a high standard of customer service. Unfortunately, the way we were treated was deeply disappointing. The member of staff (Chrissie) I dealt with was rude, dismissive and made both myself and my fiancée feel belittled. At one point, I explained that I was spending a considerable amount of money and expected to be treated with more respect. Her response was, "People spend a lot more than you." I found this comment incredibly unprofessional, unnecessary and degrading. The amount a customer spends should never determine the level of respect they receive. The experience upset my fiancée so much that she was left in tears. What should have been a happy and memorable occasion became one we will remember for all the wrong reasons. As a result, I have completely lost confidence in this jeweller.I certainly wouldn't recommend this business to friends or family. Customer service is just as important as the jewellery itself, and sadly this experience fell far below the standard I expected. I hope the business reflects on how customers are treated, because no couple should leave after buying an engagement ring feeling the way we did.
  • HC
    Hannah Cole
    Aug 4, 2026
    5.0
    Nabila was very helpful, she helped me find the ring I wanted
  • JY
    Jake Young
    Jul 20, 2026
    5.0
    Came in to store today to browse some watches, was greeted by Nabila who couldn’t do enough for me, she helped me find a watch I wanted and was great from start to finish, couldn’t recommend enough
  • IM
    Isabelle Mccaffrey
    Jul 9, 2026
    5.0
    My experience of here was great….was initially served by a lovely guy who was pleasant and had good customer service skills but my experience in collecting was very good, a lovely young lady sorted finding my order, she was a little nervous and apologies as it was her first day back for a while, I could sense her nerves and could tell she just wanted to get it right and I can say she did….i did try and encourage her she was doing better than she realised…she was polite and sweet and I hope the manager sees this and pats her on the back as I left feeling looked after with my ring in a lovely box and a posh little bag having been served by a lovely young lady who was giving all she had to ensure she got it right…I will use this jewellery shop again based if the service given

Frequently Asked Questions About Ernest Jones

Where is Ernest Jones located within the Merry Hill Shopping Centre?

Ernest Jones is situated in Unit L89, Lower Mall of the intu Merry Hill Shopping Centre, directly opposite River Island in Brierley Hill, West Midlands.

What are the opening hours of Ernest Jones at Merry Hill Shopping Centre?

Ernest Jones is open Monday to Friday from 9:00 AM to 8:00 PM, Saturdays from 9:00 AM to 7:00 PM, and Sundays from 11:00 AM to 5:00 PM.

Brand Certified Facts from Ernest Jones

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Certified August 16, 2026Yext Knowledge Graph
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