New Look

Reviews

• DS

  Dave Smith

  Sep 18, 2026
  5.0
  The assistant was amazing went in late with my daughter to buy trousers has she needed new ones. There wasn't any on the pegs so the assistant went out the back to get some . Can't thank her enough . Was polite and had great banter . Thank you so much
• KR

  Kiran R

  Aug 10, 2026
  1.0
  Popped into Merry Hill today as visiting local to here. I came into new look and saw a brown top in the sale section (a lot of the same ones) I asked to double check the price of the top and the girl said it was full price when she had scanned it at the till and I questioned why a lot of them are in the sale section, she didn’t really have a response to that, so I said ok she’ll remove them but didn’t. So I checked online and they were definitely in the sale so I went back to the till and showed the girl at the till the same top that full price is in the sale. She called for the manager, I didn’t get her name but looked middle aged with long blonde hair and was wearing denim from what I recall. Hair in a high ponytail. I showed it her and her response was I don’t know why it’s on sale online but our sale don’t start tomorrow, I questioned starts tomorrow? All your sale stuff is sign posted and sale is already on and asked her if she could honour the price considering it was on sale online already and she said no. She could have if she wanted but it seems like she wanted customers to pay the full price rather than the sale price it should be as online. I’ve never known a for items in the sale online to be full price in store. I can see that they don’t reply to bad reviews but do to compliments. So I’ll be picking this up with customer services. I have ordered online instead, she really thought I would cave in and pay full price, no chance when it’s cheaper online. She could’ve done a goodwill gesture if she wanted…if it was going in the sale tomorrow I’ll offer it today for you as for some reason it’s already on sale online but no. I won’t be returning or recommending this branch anytime soon. Probably the worst new look I’ve visited and service is much nicer in Solihull and The fort and my local branches in London where I live now.
• BA

  Bill Allum

  Aug 10, 2026
  5.0
  Great shop wife loves it,also order on line and collect in store. Excellent choice of items to choose from.
• AH

  Aleem Hassan

  May 16, 2026
  1.0
  Myself and my mum (struggles to walk) were sat on the seats in the shoe area waiting for my sister. Attendant decided to come over and ask us to get up saying it was for people that try on shoes. We looked around confused as the shop was empty and there was no one around. The tone and comment came around as very rude and was very unnecessary.

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