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H. Samuel

4.7
(111 reviews)

Business Details

+44 2871 271539
https://www.hsamuel.co.uk/store/HS4588-Londonderry

About

JewellerWatch ShopWatch Repair ServiceJewellery Repair ServiceSignet Trading LTD
You’ll find the H.Samuel Londonderry store on Level 2 of the Foyleside Shopping Centre, which is located near the famous Derry Walls. There’s plenty of parking available in Foyleside's multi-storey, which gives you easy access to the shops. In-store, you’ll find a premium selection of ladies and gents watches from iconic brands including Armani Exchange, Casio, Rotary and Tommy Hilfiger. We also stock stunning jewellery and diamond collections from the likes of Perfect Fit, Princessa and Enchanted Disney, so you’ll be sure to find the perfect treat for yourself or special gift for a loved one. In-store services include free bookable appointments with our friendly experts, repairs, valuations, engravings and ear piercing. We look forward to seeing you soon.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • DebitAvailable
  • Mobile paymentsAvailable

Location

H. Samuel
Unit L21, Foyleside Shopping Centre, Londonderry, DRS
BT48 6XY, United Kingdom

Hours

Monday9:00 AM - 5:30 PM
Tuesday9:00 AM - 5:30 PM
Wednesday9:00 AM - 5:30 PM
Thursday9:00 AM - 8:00 PM
Friday9:00 AM - 8:00 PM
Saturday9:00 AM - 5:30 PM
Sunday1:00 PM - 6:00 PM
12/25/20269:00 AM - 8:00 PM

Products & Services

3 lists · 15 items

Explore offerings from H. Samuel on Unit L21, Foyleside Shopping Centre in Londonderry, with popular repair & care services offsite available at this location.

Services

13 items

Repair & Care Services Offsite

Is your usual look of layered necklaces in need of some extra sparkle? Don’t fret, Repair & Care with H. Samuel is here to breathe new life into your old or damaged jewellery and watches. Read on to find out about the services dedicated to giving your favourite pieces some much needed TLC.

Ring Sizing
Ring Sizing
From £59.95

Ring sizing completed off-site within 10 days. Suitable for gold, silver, platinum and palladium with a 12‑month guarantee included.

Jewellery Rhodium Plating

Rhodium plating restores white gold’s shine and protects against wear. Completed off-site in within 10 days.

Jewellery Repair Services
Jewellery Repair Services
Prices may vary depending on item type and work required

Jewellery repairs for rings, chains and settings. Free in‑store estimate.

Watch Servicing
Watch Servicing
From £49.95

Watch servicing to restore accuracy and reliability. Cleaning, lubrication and adjustment to extend lifespan.

Watch Repairs
Watch Repairs
Price and lead times vary depending on watch brand and work required

Watch repairs for straps, clasps, glass and mechanisms using high‑quality components.

Off-Site Jewellery & Watch Engraving

Off-site jewellery and watch engraving available in any store from £30 for our items or yours, sent to our Jewellery Quarter service centre with a 10 working day turnaround.

In-Store Watch Bracelet Adjustments
In-Store Watch Bracelet Adjustments
if watch is purchased elsewhere.

Bracelet adjustment for a comfortable fit. Free in‑store if watch was bought in store; charges may apply if watch was purchased elsewhere.

In-Store Jewellery Cleaning
In-Store Jewellery Cleaning

Free in-store jewellery cleaning (basic service). Deeper clean and polish available via chargeable send-away service.

Lifetime Battery Replacement

1 item

Lifetime Battery Replacement
Lifetime Battery Replacement
From £17.99

Lifetime battery replacement to keep your watch running reliably, using high‑quality components for lasting performance.

Ear Piercing

1 item

Ear Piercing
Ear Piercing
Free service when buying a pair of piercing earrings.

Professional ear piercing using safe, hygienic techniques. Includes starter earrings. Free with any piercing earring purchase.

Reviews

4.7
111 reviews
5 stars
93
4 stars
7
3 stars
6
2 stars
2
1 star
3
  • PD
    Pixie Dust
    Jul 21, 2026
    5.0
    Got a bracelet from here a few weeks back. Very professional and nice despite it wasn't an expensive bracelet. Would definitely return
  • TO
    Terence OD
    May 5, 2026
    5.0
    First class service from Majella, a real asset to any company. 🙌
  • SH
    Shelly Heart
    Apr 20, 2026
    5.0
    I’d like to commend Majella at the H. Samuel Derry branch for her excellent customer service. She was friendly, professional, and genuinely helpful, making the whole experience smooth and enjoyable for my mum and me. She helped my mum and me choose the perfect piece and made us feel completely at ease. We really appreciated her patience while we were deciding, and her advice was invaluable. Majella took the time to listen and made sure we both felt valued as customers, which really stood out. Her positive attitude and attention to detail reflect very well on your store. Thank you, Majella, for going above and beyond—it made a real difference to us both.
  • RH
    Ruairi O hEara
    Apr 3, 2026
    1.0
    I had a very frustrating experience with H. Samuel in Derry. I purchased a Garmin Epix Pro Gen 2, which was confirmed faulty by Garmin after troubleshooting. The store ordered a replacement, but the second unit was also faulty — again confirmed by Garmin. I spent hours across the week troubleshooting, contacting Garmin, and returning to the store multiple times. Despite this, the only solution offered was a refund. There was no attempt to provide a working alternative, no flexibility, and no acknowledgement of the time and inconvenience caused. While I did receive a refund, the overall experience was extremely poor. I would not recommend purchasing technical products from this retailer.
  • ML
    Mary Lea
    Aug 18, 2023
    5.0
    Just wanted to thank Yolanda who works there for fixing my braille watch for me. She was really sweet and helpful, and now I can tell the time again! Lovely staff.

Frequently Asked Questions About H. Samuel

Do you do ear piercings?

Our ear piercing service is available at selected H. Samuel stores, to find out what store near you provides this service click book an appointment to find out more.

Do you accept drop-ins/walk-ins for ear piercings?

Yes, H. Samuel does walk-in piercing appointments. You can come into the store at any time to get your ears pierced. We would recommend booking in advance, just in case it’s a busy day. To book in at the Perfect Piercing studio: call the store or book an appointment online.

Brand Certified Facts from H. Samuel

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