Our InFocus charity shops, in Exeter and East Devon, support our work with young people with a visual impairment and other complex needs.
The charity shops also provide excellent opportunities for vocational learning and social interaction for students at InFocus College, as well as other disabled young people from around Devon.
The young people use regular work experience in our shops to learn valuable work-based skills as well as boosting their confidence and self-esteem. Our premises have even been renovated to create a user-friendly environment for visually-impaired shoppers and staff.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.